Honestly I was a die-hard fan of this site before ever placing a purchase, and even thought their "hey bae" sort of tone was fitting/ a cool touch, but that's only until they screw you over and then slap on a heart, that's when it feels super unprofessional and stepfordy. Long story short I ordered boots over three months ago, ran into weird shipping issues, & they legitimately never arrived. I've had to hound their contact number for quite literally three months to ask if I could please at first get the boots reshipped, and after a while I just got so tired of dealing with them that I just asked for a refund (because legally that's how it works when a consumer makes a purchase that is a non-delivery). They just kept giving me two or three line emails in a "sorry bae but nope <3" sort of tone. They kept saying they only give store credit for any returns- but in every single respect this was not a return as I never received goods I paid for. I went to dispute the charge and they responded by crediting my account with STORE CREDIT.

All-in-all an impersonal, blatantly money-driven, consumer- apathetic stepford wife of an experience. I would not recommend no matter how cute anything you see online.

Ordered a pair of size 9 mules. Arrived in Australia, after two weeks. On checking the contents, found they had sent a size 7 instead. The outside of the box indicated the size as "7/40/9", as well as "9" on two further labels. This was a Christmas present for my daughter. Because of their mistake, I will be out of pocket (having to pay postage back to the US, which will be very costly) and she won't be receiving said shoes for Christmas. An order slip or return form was not enclosed, only a packing slip label. Making it more difficult to return goods. As they don't exchange, I will need to reorder the goods again. In effect having to pay postage three times, instead of once, if they had sent the right size in the first place! Will not be using their site again. Definitely would not recommend them to anyone. With the conversion rate from Australian dollars to US dollars, this works out very expensive.

I ordered two sweaters on black Friday and they came after less than a week. Both sweaters had good materials that haven't shown signs of wear this far

I ordered some items that were on a Black Friday sale. I only ordered cause there was one item in particular that I REALLY wanted and it said there was 2 left. So I quickly ordered so I wouldnt miss out. I ordered a couple of other things too, to make my order worthwhile. Well the package came a week later, and the main item I wanted wasnt in there. I looked at the receipt and they had crossed out the main item and written refund coming. Well I did get a refund days later. But I was so disappointed because I had no indication that they werent sending this item I wanted the most. I had been expecting and looking forward to it. Why say theres some left if theres not? Ridiculous. Unfortunately, this isnt the first time Ive ordered an item that says 3 left! Or something simile from this site and not recieved the item. Very disappointing.

Needed an outfit for an occasion and deliberately ordered it a month from when it is so it would arrive beforehand but still no sign of the package, their customer service is a joke and keep telling me to contact the carrier. I have contacted more than 5 people about the whereabouts of this package nobody knows I mean I wouldnt be surprised if the package didnt actually send in the first place. So yeah a month later still nothing and the occasion is next week so wish me luck.

I placed an order for a shirt and it was said to be delivered, and it was not. I reached out to customer service via email at first and explained the situation-all they did was tell me to contact my local post office over and over again. Next I tried to call, after maybe the 24th time of calling someone picked up. I was so frustrated at this point that I just wanted my money back, I explained the situation and asked for my money back. The person on the other end said that she could not give me the money back or send me another shirt, just store credit which I thought was absurd. I asked to speak to her manager and she just said "no". I asked her why I could not get my money back since I couldn't get the shirt reshipped and all she said was "because policy". Now I have to go file a dispute with my bank. Should have read the reviews before ordering from this $#*!ty store.

I ordered 4 items from this company. Three items were corrected, one item was TOTALLY wrong. Trying to get through to them on the phone is useless. I called 30 times, always automated, you cannot get through to a human. Their recording suggests you text them with your inquiry, which I finally did. The reply is automated, asking you to e-mail them! I then e-mailed them, in which they sent me a form to fill out. I e-mailed them the form along with photos of the incorrect item I received. They state they will get back to you within 48 hours, but the only responses I received were automated, and asking if my situation was taken care of. I explained 3 times that it had not been taken care of, and still in return I received automated responses that never addressed the issue. After two weeks of this nonsense I called my American Express customer service and put a stop payment on the item. It should never be this hard to contact a company nor straighten out a problem with an order. THE WORST CUSTOMER SERVICE EVER!

I ORDERED A PAIR OF SEQUIN BOOTS AND THEN A FEW DAYS LATER I GET AN EMAIL SAYING MY ORDER WAS CANDLED DUE TO OUT Of STOCK I WAS VERY UNHAPPY TO GET THE EMAIL WHY WOULD A WEBSITE HAVE IT IN STOCK THEN NOT HAVE THEM TO SEND NOW I HAVE TO WAIT A WEEK FOR A REFUND REALLY so Im a super smart internet shopper I found them on Ebay which I buy on all the time I should of know to just look on Ebay after seeing them on dollskill and buy the shoes on Ebay
But Im happy Im smart enough to look on other sites plus I ordered a previous pair from dolls kill the size is inaccurate it runs smaller beware this website they have horrible items not described well at all only thing that was nice about dolls kill is the lady in customer service was very nice other then that I would be careful if you do decide to order anyways they wont refund you unless you pay with PayPal if you have the same issues as everyone on this review know your rights when shopping I hope you dont have a bad shopping experience and have to come and leave a bad review too

Good luck happy shopping

It's been a huge mistake from my side for not checking reviews before ordering from dollskill.com, and after having read through mostly horrible reviews, I was hoping my experience would be fortunate. Yes, I had to pay customs duty, and yes, the quality of their clothes is questionable, but what trumps it all, is I didn't receive two items, both accessories. To be honest, these items were what I was looking forward to the most! It'll be a shame if I'll have to pay for duty again, or if they don't send it at all. I will not support inefficient companies. Ciao.

I bought Martens docs with free shipping. When I received them it took me to pay £ 15 customs fees, that they would not reimburse me but I believe that they should have, if they had took a correct delivery mode!
Then discovering the shoes he was 5 US size and not UK! It says nowhere! I have to pay the expenses of return NON refundable either!

Then I bought again the same shoes but true to size so that finally I realized that the first shoes are reimbursed on their site! Impossible to get a refund on my bank account!

Their service is just pathetic and I've never seen a much neglected site these customers!
The worse hell!

I purchased a pair of Jadon Dr Martens and selected the British Flag on the website as I am from the UK. The currency converts and I select a size 5 in them as I am a UK 5. There was a size guide there and I selected a size 5 since I selected the British Flag so would have thought everything on the site would conver to UK including the sizes.

I wait 8 days for my item to be delivered and I then get an email from customs stating I have to pay £18.76 to release my boots from them. The website didnt make clear I had to pay for any custom fees when items are being delivered outside the US. So I was annoyed with this.

I then get the boots and they are a US 5 so a UK 3. I emailed them with my frustration on saying how unclear the size is when selecting sizes since I shoudlve selected a US 7 to make it a UK 5. However I chose the British Flag and selected a 5 as this is my size not a 3. If the website prompted me more on stating all sizes are in US then I wouldve worked out my correct size in US.

I emailed them saying I want my correct size and also told I had to cover the cost of refunding the boots which would cost a lot again since I am from the UK. They held no responsibility of making there website clearer nor offering to cover the refund costs.

The customer service is a complete waste of time and I advise to just purchase from a UK site. They are not a good worldwide site like other shops such as Zara who convert everything to UK including there sizes and currency.