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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Used the text feature for the first time AND got a response very quickly even though it was on a Sunday! Thank you so much! I was able to quickly make a decision and order my item right away since I got all my questions answered! Well done Dolls Kill! My daughter is going to be very surprised for her birthday!
I accidentally shipped my Halloween order to my house instead of my college dorm & Mona made sure that it was redirected to me & I got it on time, I was so impressed! Amazing customer service.
I recently ordered a pair of shoes from Dolls Kill and while they arrived in great condition they were a men's size 7 instead of a women's size 7. I emailed immediately and received a quick response from the lovely Brooke to resolve the problem. She definitely went above and beyond to ensure I was credited the full amount and I was even able to keep the pair of shoes I received for the inconvenience. Brooke was great and while I was annoyed at first receiving the wrong order it was sorted out for me ASAP!
Life is hard. Sometimes it's all work and no play. Dolls kill offers a lot of fun things that make your life a little more exciting and let you personalize your look in whatever weird way you want. Their customer service people are super friendly and fast to respond. Will 100% shop again!
Though I had some issues with the shipping they always managed to resolve my issues fast and with ease! Also love the clothing
I returned an item through the mail and exchanged it for a new size on the website. Great customer service. Always replied to emails quickly and helped in every way possible.
Amazing customer service. I also work for a large fashion company and deal with customers everyday. It can be hard sometimes. Thanks for always doing the most Dollskill!
I spoke to a really nice assistant by the name of Lindsay and she was so lovely and eager to help. The response rate was quick and very useful. I now feel confortable to know that if I needed to use customer service again for any reason I would be well taken care of.
My first time ordering off of Dollskill after seeing it all over the internet, and I definitely will again! I used 1 day shipping and received my package in literally less than 24 hours. I also had to contact customer service but they answered immediately. Thank you!
Love these girls! So responsive and make my face light up with their sweet compliments! Love their dedication and helpfulness
When I emailed dolls kill support I was extremely glad because they got back to me in a short time, their attitude was super sweet and helpful, It was anything but stressful. They took care of my problem and kept me updated!
I bought a few items and living in Australia obviously needed international shipping, I was quite nervous it would take forever to get here but with brookes prompt replies and friendly help I was at ease! I received my package right on time and could not be happier with the quality and fit! I will definitely be ordering from here again! Thank you xxo
I ordered an item on Sunday and the company gave upgraded shipping and printed the label to pretend it was shipped out that Monday but it wasn't actually shipped till Wednesday. They even write on their website you'll get the product by Friday if you order it by a certain day. I ordered it prior to that day and won't receive it till Saturday, which is the day I needed it. What a joke -- they don't even have real people answering the phones and make you wait on the line for no one to be there. The person who responded to my email couldn't even explain their horrible customer service.
Adoro il sito e il modo di fare di DollsKill, merce particolare e costumer care ad hoc per seguire tutte le ragazze in modo personale dal sito realizzato in "mood" alla persona che puoi contattare per info. Ho avuto problemi con la spedizione a indirizzo di fatturazione o pagamento, ma ho recuperato senza problemi il pacco (arrivato in tempo come da programma) e ora mi godo il mio vestito! Grazie mille ancora
Fabiana
I wrote a ridiculous post-bars e-mail asking if I could buy only the korova Milk bar purse sold with the clockwork orange Halloween costume - not the costume, just the purse. Despite my ridiculous request, I had an e-mail back the next day showing me where to find just the purse, and how to get on the list if it ends up being restocked. And at no point was I heckled for the silliness along the way. <3 you!
I was having questions about my order and I was able to text their help line *******625) to resolve my questions very quickly and politely! This is a huge thank you to their support staff!
It was during the gift card scavenger hunt, I found a code and quickly lost it due to a high amount of customers on the website, which caused the site to run slow and glitch. I was really bummed so I messaged them telling them about what happened and they got to me back really quick with a 30% off code! I'm never dissatisfied as a customer and will continue to shop there :)
I love the products and styling in dolls kill there is always a great choice and new products every week. I love the new plus size section
My go-to for the trendiest stuff, good quality, and fast shipping. Also every time ive had an issue and emailed customer service i get a personal and fast (same day!) response. So glad i found this company id be basic without them. XOXO
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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