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business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Efficient and FUn
October 29, 2018

Used the text feature for the first time AND got a response very quickly even though it was on a Sunday! Thank you so much! I was able to quickly make a decision and order my item right away since I got all my questions answered! Well done Dolls Kill! My daughter is going to be very surprised for her birthday!

Date of experience: October 28, 2018
Texas
1 review
0 helpful votes
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So helpful
October 29, 2018

I accidentally shipped my Halloween order to my house instead of my college dorm & Mona made sure that it was redirected to me & I got it on time, I was so impressed! Amazing customer service.

Date of experience: October 28, 2018
Canada
1 review
0 helpful votes
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I recently ordered a pair of shoes from Dolls Kill and while they arrived in great condition they were a men's size 7 instead of a women's size 7. I emailed immediately and received a quick response from the lovely Brooke to resolve the problem. She definitely went above and beyond to ensure I was credited the full amount and I was even able to keep the pair of shoes I received for the inconvenience. Brooke was great and while I was annoyed at first receiving the wrong order it was sorted out for me ASAP!

Date of experience: October 27, 2018
Texas
1 review
0 helpful votes
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Enhances your happiness!
October 29, 2018

Life is hard. Sometimes it's all work and no play. Dolls kill offers a lot of fun things that make your life a little more exciting and let you personalize your look in whatever weird way you want. Their customer service people are super friendly and fast to respond. Will 100% shop again!

Date of experience: October 26, 2018
Australia
1 review
0 helpful votes
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Pretty good overall
October 29, 2018

Though I had some issues with the shipping they always managed to resolve my issues fast and with ease! Also love the clothing

Date of experience: October 25, 2018
California
1 review
0 helpful votes
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Return/exchanges
October 29, 2018

I returned an item through the mail and exchanged it for a new size on the website. Great customer service. Always replied to emails quickly and helped in every way possible.

Date of experience: October 25, 2018
Texas
1 review
0 helpful votes
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Love Dollskill
October 29, 2018

Amazing customer service. I also work for a large fashion company and deal with customers everyday. It can be hard sometimes. Thanks for always doing the most Dollskill!

Date of experience: October 25, 2018
GB
1 review
0 helpful votes
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Amazing.
October 29, 2018

I spoke to a really nice assistant by the name of Lindsay and she was so lovely and eager to help. The response rate was quick and very useful. I now feel confortable to know that if I needed to use customer service again for any reason I would be well taken care of.

Date of experience: October 25, 2018
Rhode Island
1 review
0 helpful votes
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Super Fast and friendly!
October 29, 2018

My first time ordering off of Dollskill after seeing it all over the internet, and I definitely will again! I used 1 day shipping and received my package in literally less than 24 hours. I also had to contact customer service but they answered immediately. Thank you!

Date of experience: October 25, 2018
Illinois
1 review
0 helpful votes
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MAGNIFICENT
October 29, 2018

Love these girls! So responsive and make my face light up with their sweet compliments! Love their dedication and helpfulness

Date of experience: October 25, 2018
California
1 review
0 helpful votes
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Super on brand customer service
October 29, 2018

When I emailed dolls kill support I was extremely glad because they got back to me in a short time, their attitude was super sweet and helpful, It was anything but stressful. They took care of my problem and kept me updated!

Date of experience: October 25, 2018
Australia
1 review
0 helpful votes
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Amazing customer service
October 29, 2018

I bought a few items and living in Australia obviously needed international shipping, I was quite nervous it would take forever to get here but with brookes prompt replies and friendly help I was at ease! I received my package right on time and could not be happier with the quality and fit! I will definitely be ordering from here again! Thank you xxo

Date of experience: October 25, 2018
California
1 review
3 helpful votes
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WORST CUSTOMER SERVICE
October 29, 2018

I ordered an item on Sunday and the company gave upgraded shipping and printed the label to pretend it was shipped out that Monday but it wasn't actually shipped till Wednesday. They even write on their website you'll get the product by Friday if you order it by a certain day. I ordered it prior to that day and won't receive it till Saturday, which is the day I needed it. What a joke -- they don't even have real people answering the phones and make you wait on the line for no one to be there. The person who responded to my email couldn't even explain their horrible customer service.

Date of experience: October 25, 2018
Italy
1 review
0 helpful votes
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Non la solita bambola!
October 29, 2018

Adoro il sito e il modo di fare di DollsKill, merce particolare e costumer care ad hoc per seguire tutte le ragazze in modo personale dal sito realizzato in "mood" alla persona che puoi contattare per info. Ho avuto problemi con la spedizione a indirizzo di fatturazione o pagamento, ma ho recuperato senza problemi il pacco (arrivato in tempo come da programma) e ora mi godo il mio vestito! Grazie mille ancora
Fabiana

Date of experience: October 25, 2018
New Jersey
1 review
0 helpful votes
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Korova Milk Bar Purse
October 29, 2018

I wrote a ridiculous post-bars e-mail asking if I could buy only the korova Milk bar purse sold with the clockwork orange Halloween costume - not the costume, just the purse. Despite my ridiculous request, I had an e-mail back the next day showing me where to find just the purse, and how to get on the list if it ends up being restocked. And at no point was I heckled for the silliness along the way. <3 you!

Date of experience: October 25, 2018
California
1 review
0 helpful votes
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Fabulous
October 29, 2018

Fantastic clothing and bags, I love, love, love! I would love to get the boots next! One for my daughter and one for myself.

Date of experience: October 25, 2018
Colorado
1 review
0 helpful votes
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Customer Service
October 29, 2018

I was having questions about my order and I was able to text their help line *******625) to resolve my questions very quickly and politely! This is a huge thank you to their support staff!

Date of experience: October 25, 2018
California
1 review
0 helpful votes
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It was during the gift card scavenger hunt, I found a code and quickly lost it due to a high amount of customers on the website, which caused the site to run slow and glitch. I was really bummed so I messaged them telling them about what happened and they got to me back really quick with a 30% off code! I'm never dissatisfied as a customer and will continue to shop there :)

Date of experience: October 25, 2018
GB
1 review
0 helpful votes
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I love the products and styling in dolls kill there is always a great choice and new products every week. I love the new plus size section

Date of experience: October 25, 2018
New York
1 review
0 helpful votes
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Heaven sent
October 29, 2018

My go-to for the trendiest stuff, good quality, and fast shipping. Also every time ive had an issue and emailed customer service i get a personal and fast (same day!) response. So glad i found this company id be basic without them. XOXO

Date of experience: October 25, 2018