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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I had ordered shoes a week before christmas, the expected arrival date was Friday December 21st, they never came. Thats when I contacted customer support. They were more than helpful on trying to find updates on my package, giving the shipping a week to update or deliver the package, no updates or package came, even a week after, December 28. I let my customer representative (Alyssa) know, who helped me out enourmously. It was disappointing that the shipment didn't go though the first time but it was completely understandable, and Alyssa was great help!
I accidentally ordered some things twice and she was on it! I received an email very quickly (I even emailed before i realized she messaged me shortly after). Thanks again!
Dollskill rocks! The service is impeccable, really professional and caring. I'm satisfied with the whol experience while buying! Forever grateful to a friend who made me discover dollskill :)
Just got the all over best service ever! Wonderful Jahna! So full of love and help. Not only help for sizing but also help to pick and choose the best size for me. Converting centimeters to ", sending love and help! Love it.
If their amazing products weren't enough, they have awesome staff to come with it. Very fast customer service and you're talking to an actual person rather than a robot. Will definitely be shopping here again in the future and recommend dolls kill to anyone who wants quality items and customer service.
I got the answer to my problem very quickly and the person who answered was very polite and efficient. I'm very happy with the help I got, the only problem I still have comes from something the customer service can't change. All good! :)
Online shopping can be super scary because of returns. Well I was a total dummy... forgot my packing slip with my return and mailed it! I contacted Dollskill immediately through email and I was assisted by the wonderful Brenna. DollsKill's returns are extremely easy and everyone is amazingly helpful. I will continue to shop through DollsKill, purchasing is a breeze and the return process is the best I've ever encountered. I love DollsKill <3
The assistance I received regarding my order was incredibly terrific. Very helpful & super responsive.
Had an issue I thought I was stuck with but the staff were super quick to help out! Super appreciate it!
I Love ya guys my fave store for all! You have amazing styles and brands and super discounts always. You guys have always gone that extra mile for me and I am sure all customers! Which I really apprec! Thanks for all Dolls! You KILL!
They helped me right away and resolved my issue v quick. I wanted to return an item and exchange it for other items at the current discount, but my store credit won't be given to me soon enough. They gave me a discount code that I can use when I do go to buy my other qt clothes
I was Looking for a pair of specific Dr marten boots that happen to be sold everywhere until I found Dollskill. I had a question about it and they did hesitate to answer back as promised. Shipping was very fast and was happy with the packaging. My Fiancee loved it so much that she saved the wrapper i believe. Anyways I would recommend anyone to visit this site.
I found an item that I was very interested in but was out of stock, so I thought it would be a good idea to send them an email, I did not expect a very prompt response, as these emails are typically slow. Yet, the next time I checked my email, I received a very thorough, polite, and helpful response. While although I am not sure if the item I wanted will be restocked will be restocked, this was addressed in the email, I was exhibited other great options in lieu of it. Not to mention that I was taken aback by how well my response was, I find it needless to say I was extremely say satisfied with my experience.
Zz was so quick with his/her responses! They were super polite, personable, and bubbly every time! They understood my probl and made sure they could fix it :)
I ordered a bunch of clothes online and I was so devastated when I got confirmation that my package was lost. I tried to deal with FED EX and they were the lamest ever, offering zero help with my problem. I was about to just give up and I decided to call Dolls Kill to see if they could help me and the girl was SO NICE and straight up sent me all the clothes that were lost. I am so thankful. I was heartbroken because I ordered all the clothes for my birthday weekend and she saved my life! Some people think clothes are just clothes, but if you are ordering from Dolls Kill, you know that's not the case ;) thank you for being amazing, I will forever order from these badass babez.
Best online store out there not too expensive and such good quality pieces that are unique to this store! All my money goes here
I was looking at some shoes so I contacted them and they helped me sign up so I could kbow when they would be in my size
Mistakenly sent items to the wrong address and they were able to respond and take care of it quickly. Will always continue to support them!
Killed me as in slayed me with their excellent customer service and cool brands. Thanks for always being quick to respond!
So easy to order and very impressed with the quality of clothing. I ordered a skirt for my daughter and returning for an exchange was easy breezy. Shaina was amazing!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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