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business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Package did not come in
December 31, 2018

I had ordered shoes a week before christmas, the expected arrival date was Friday December 21st, they never came. Thats when I contacted customer support. They were more than helpful on trying to find updates on my package, giving the shipping a week to update or deliver the package, no updates or package came, even a week after, December 28. I let my customer representative (Alyssa) know, who helped me out enourmously. It was disappointing that the shipment didn't go though the first time but it was completely understandable, and Alyssa was great help!

Date of experience: December 28, 2018
Maryland
1 review
0 helpful votes
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Very quick and helpful!
December 31, 2018

I accidentally ordered some things twice and she was on it! I received an email very quickly (I even emailed before i realized she messaged me shortly after). Thanks again!

Date of experience: December 28, 2018
Italy
1 review
0 helpful votes
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Impeccable
December 31, 2018

Dollskill rocks! The service is impeccable, really professional and caring. I'm satisfied with the whol experience while buying! Forever grateful to a friend who made me discover dollskill :)

Date of experience: December 28, 2018
Denmark
1 review
0 helpful votes
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I feel the love
December 31, 2018

Just got the all over best service ever! Wonderful Jahna! So full of love and help. Not only help for sizing but also help to pick and choose the best size for me. Converting centimeters to ", sending love and help! Love it.

Date of experience: December 28, 2018
Mississippi
1 review
0 helpful votes
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If their amazing products weren't enough, they have awesome staff to come with it. Very fast customer service and you're talking to an actual person rather than a robot. Will definitely be shopping here again in the future and recommend dolls kill to anyone who wants quality items and customer service.

Date of experience: December 28, 2018
Germany
1 review
0 helpful votes
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Fast and very friendly!
December 31, 2018

I got the answer to my problem very quickly and the person who answered was very polite and efficient. I'm very happy with the help I got, the only problem I still have comes from something the customer service can't change. All good! :)

Date of experience: December 28, 2018
Iowa
1 review
0 helpful votes
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Brenna is a Badass
December 31, 2018

Online shopping can be super scary because of returns. Well I was a total dummy... forgot my packing slip with my return and mailed it! I contacted Dollskill immediately through email and I was assisted by the wonderful Brenna. DollsKill's returns are extremely easy and everyone is amazingly helpful. I will continue to shop through DollsKill, purchasing is a breeze and the return process is the best I've ever encountered. I love DollsKill <3

Date of experience: December 28, 2018
Florida
1 review
0 helpful votes
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Fantastic customer service
December 31, 2018

The assistance I received regarding my order was incredibly terrific. Very helpful & super responsive.

Date of experience: December 28, 2018
GB
1 review
0 helpful votes
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Fantastic customer service!
December 31, 2018

Had an issue I thought I was stuck with but the staff were super quick to help out! Super appreciate it!

Date of experience: December 28, 2018
California
1 review
0 helpful votes
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F***IN FABULOUS!
December 31, 2018

I Love ya guys my fave store for all! You have amazing styles and brands and super discounts always. You guys have always gone that extra mile for me and I am sure all customers! Which I really apprec! Thanks for all Dolls! You KILL!

Date of experience: December 28, 2018
California
1 review
0 helpful votes
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Love you bbz at dolls kill
December 31, 2018

They helped me right away and resolved my issue v quick. I wanted to return an item and exchange it for other items at the current discount, but my store credit won't be given to me soon enough. They gave me a discount code that I can use when I do go to buy my other qt clothes

Date of experience: December 27, 2018
Oregon
1 review
0 helpful votes
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Great service! Shout out to Sarah!
December 31, 2018

I was Looking for a pair of specific Dr marten boots that happen to be sold everywhere until I found Dollskill. I had a question about it and they did hesitate to answer back as promised. Shipping was very fast and was happy with the packaging. My Fiancee loved it so much that she saved the wrapper i believe. Anyways I would recommend anyone to visit this site.

Date of experience: December 27, 2018
Arizona
1 review
0 helpful votes
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Choker Restock Notice
December 31, 2018

I found an item that I was very interested in but was out of stock, so I thought it would be a good idea to send them an email, I did not expect a very prompt response, as these emails are typically slow. Yet, the next time I checked my email, I received a very thorough, polite, and helpful response. While although I am not sure if the item I wanted will be restocked will be restocked, this was addressed in the email, I was exhibited other great options in lieu of it. Not to mention that I was taken aback by how well my response was, I find it needless to say I was extremely say satisfied with my experience.

Date of experience: December 27, 2018
Illinois
1 review
0 helpful votes
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Very polite and helpful
December 31, 2018

Zz was so quick with his/her responses! They were super polite, personable, and bubbly every time! They understood my probl and made sure they could fix it :)

Date of experience: December 27, 2018
New Jersey
1 review
1 helpful vote
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Amazing!
December 31, 2018

I ordered a bunch of clothes online and I was so devastated when I got confirmation that my package was lost. I tried to deal with FED EX and they were the lamest ever, offering zero help with my problem. I was about to just give up and I decided to call Dolls Kill to see if they could help me and the girl was SO NICE and straight up sent me all the clothes that were lost. I am so thankful. I was heartbroken because I ordered all the clothes for my birthday weekend and she saved my life! Some people think clothes are just clothes, but if you are ordering from Dolls Kill, you know that's not the case ;) thank you for being amazing, I will forever order from these badass babez.

Date of experience: December 27, 2018
Texas
1 review
0 helpful votes
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Best online store out there not too expensive and such good quality pieces that are unique to this store! All my money goes here

Date of experience: December 27, 2018
Utah
1 review
1 helpful vote
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Totaly Helpful
December 31, 2018

I was looking at some shoes so I contacted them and they helped me sign up so I could kbow when they would be in my size

Date of experience: December 27, 2018
Germany
1 review
0 helpful votes
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Top Knotch Service
December 31, 2018

Mistakenly sent items to the wrong address and they were able to respond and take care of it quickly. Will always continue to support them!

Date of experience: December 27, 2018
California
1 review
0 helpful votes
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Dollskill killed me
December 31, 2018

Killed me as in slayed me with their excellent customer service and cool brands. Thanks for always being quick to respond!

Date of experience: December 27, 2018
Virginia
1 review
0 helpful votes
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Best customer service EVER
December 27, 2018

So easy to order and very impressed with the quality of clothing. I ordered a skirt for my daughter and returning for an exchange was easy breezy. Shaina was amazing!

Date of experience: December 27, 2018