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business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Katelynn Z.
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AMAZING!
January 4, 2019

In love with Dolls Kill! From the gorgeous boots, to the excellent customer service, to the fast and easy shipping, I would recommend this site to everyone! The quality is amazing for a good price. Any questions I had about the items were quickly answered by their amazing team! Thanks Dolls Kill- cannot wait to get more!

Date of experience: January 2, 2019
GB
1 review
0 helpful votes
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I stupidly didn't check the delivery address when I paid with PayPal and accidentally sent my order to my old workplace. Even though it says in their FAQs that they can't amend orders when I got in touch they were super lovely and fixed it for me really fast. And now I'm excited to get my order!
Awesome customer service!

Date of experience: January 2, 2019
GB
1 review
0 helpful votes
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Brilliant customer service!
January 4, 2019

Received wrong shoes both size and colour and the lady that sorted it out for me was fab! Quickly responded and sent me the right shoes!

Date of experience: January 2, 2019
Washington
1 review
0 helpful votes
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AMAZING CUSTOMER SERVICE
January 3, 2019

Dollskill has amazing customer service! Elise especially, who helped me today, was so friendly and caring! It feels so good to deal with a company with great customer service! Thanks for having my back Dollskill!

Date of experience: December 31, 2018
Montenegro
1 review
0 helpful votes
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Dolls really do kill <3
January 3, 2019

Im blown away with the staff and with the quality of the clothes! I ordered a lot of items and not only that it had arrived fast, but it also was great quality, the clothes turned out just the way they looked on the pictures. The materials are soft and well made, it really is worth the money. The staff is a whole other level of amazing. They reply fast to every question, they give their best to help and they had endless patience with me. I appreciate everything the staff did for me and I will definitely order more beautiful and unique items again! Definitely the best online shop I know of. Keep killing it dolls!

Date of experience: December 31, 2018
Illinois
1 review
0 helpful votes
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Every experience I've had with Dolls Kill has been easy and amazing. I have been obsessed with their brand/culture/products for years and I love following them. I never had to worry about my orders or mishaps like I do with a lot of other sites. They truly have something for everyone so I recommend them to literally everyone and will always love them!

Date of experience: December 31, 2018
Nevada
1 review
0 helpful votes
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Greatest. Service. Ever.
January 3, 2019

So pretty much what happened with my purchase was I got a shirt (which I ordered medium) but received 1X with tags saying medium. I emailed customer support and received and email back from Onyx, who was extremely Kind and helpful. I was able to keep the 1X tee and give it to a friend and had a new one shipped to me! Thank you so much onyx for your help, you killed it girl!

Date of experience: December 31, 2018
Texas
1 review
0 helpful votes
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Love shopping with Dollskill!
January 3, 2019

I shop with offered with dollskill and love each and every item, boots, pants, shirt,... etc. The fit is fantastic along with the price, the style of each item is and will continue to be a long time customer. I suggest shopping with them because you will be very pleased. Thank you Dollskill

Date of experience: December 31, 2018
North Carolina
1 review
0 helpful votes
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Best service ever
January 3, 2019

I was buying some stuff for bae to score points, and I messed up the address. Dolls kill CS helped me within minutes of receiving an email.

Best of the best.

Date of experience: December 31, 2018
Germany
1 review
0 helpful votes
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Above and Beyond
December 31, 2018

Didn't expect a reply to an annoying question right before new years, but I got one in less than an hour and managed to place my order the same day! Now, all I need is speed delivery on my side and I'm gonna look fly as hell at the party next week

Date of experience: December 30, 2018
Colorado
1 review
0 helpful votes
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Wrong address - big help
January 2, 2019

Accidentally put in my old address for shipping not thinking for the life of me. Texted their customer service number to request an address change. I sent them my order # along w my email and old address. I got an automated text back saying customer service is in the office M - F (texted them on a Sunday). Within an hour and a half a sweet angel got back to me and changed my shipping address to the right one. I didn't expect them to get back to me based on the automated text but they did! Queens saving the day. A+ experience with Dolls Kill! They are also currently my new Valentine's day lengerie spot now;-)

Love u xoxo

Date of experience: December 30, 2018
Oklahoma
1 review
0 helpful votes
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Dollskill customer service is great!
January 2, 2019

I chatted with them about a product restock and how to use my store credit and they were super helpful!

Date of experience: December 30, 2018
California
1 review
0 helpful votes
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It is very unfortunate that my package was messed up twice, but customer service had prompt and helpful responses. I wish I got my package sooner but at least I got it

Date of experience: December 30, 2018
Canada
1 review
0 helpful votes
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Great customer care, even after hours!
December 31, 2018

I just had a simple question about sizing and thought I would text the customer service line. I got an out of office reply, which was fine my question wasn't URGENT, but sure enough 90 minutes later I got a response to my question anyways! <3 xo

Date of experience: December 30, 2018
Texas
1 review
0 helpful votes
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Great customer service
December 31, 2018

I was originally sent the wrong item, but the representative that helped me really turned it around and was very sweet during the whole process.

Date of experience: December 30, 2018
Brazil
1 review
0 helpful votes
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Thanks for help
December 31, 2018

I had a little problem in my shopping cart and need to cancel my purchase. I sent an email to the Dolls Kill and they promptly responded and solved my problem in a kind and caring manner. <3

Date of experience: December 29, 2018
New Mexico
1 review
0 helpful votes
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Was able to change my address
December 31, 2018

Super happy that dollskill customer service was able to change my shipping address. I accidentally submitted the wrong address and texted their customer service. I wasn't expecting a response since their typical hours are business time during the work week. I was so pleased when I got a response letting me know there was a chance I could correct the address! Thanks so much you guys :)

Date of experience: December 29, 2018
Florida
1 review
0 helpful votes
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The best customer service ever
December 31, 2018

I don't write reviews ever but dolls kill customer service is like talking to a best friend... returns are easy if something doesn't fit... and also their stuff is always PERFECT. I love all their shoes and makeup and clothes. My fav online place to shop. Also the sales are the best!

Date of experience: December 29, 2018
California
2 reviews
0 helpful votes
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Doll Alyssa was a great help
December 31, 2018

My purchase got returned by the Post Office. Dolls were great locating it and entered my credit right away. That was a big ++ as my grand daughter couldn't wait to purchase more clothes with that credit. Thank You

Date of experience: December 28, 2018
Canada
1 review
0 helpful votes
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Great customer service
December 31, 2018

Had issues with my package due to the delivering company so I contacted dollskill customer service, very nice, quick & helpful response. Highly appreciate it.

Date of experience: December 28, 2018