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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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In love with Dolls Kill! From the gorgeous boots, to the excellent customer service, to the fast and easy shipping, I would recommend this site to everyone! The quality is amazing for a good price. Any questions I had about the items were quickly answered by their amazing team! Thanks Dolls Kill- cannot wait to get more!
I stupidly didn't check the delivery address when I paid with PayPal and accidentally sent my order to my old workplace. Even though it says in their FAQs that they can't amend orders when I got in touch they were super lovely and fixed it for me really fast. And now I'm excited to get my order!
Awesome customer service!
Received wrong shoes both size and colour and the lady that sorted it out for me was fab! Quickly responded and sent me the right shoes!
Dollskill has amazing customer service! Elise especially, who helped me today, was so friendly and caring! It feels so good to deal with a company with great customer service! Thanks for having my back Dollskill!
Im blown away with the staff and with the quality of the clothes! I ordered a lot of items and not only that it had arrived fast, but it also was great quality, the clothes turned out just the way they looked on the pictures. The materials are soft and well made, it really is worth the money. The staff is a whole other level of amazing. They reply fast to every question, they give their best to help and they had endless patience with me. I appreciate everything the staff did for me and I will definitely order more beautiful and unique items again! Definitely the best online shop I know of. Keep killing it dolls!
Every experience I've had with Dolls Kill has been easy and amazing. I have been obsessed with their brand/culture/products for years and I love following them. I never had to worry about my orders or mishaps like I do with a lot of other sites. They truly have something for everyone so I recommend them to literally everyone and will always love them!
So pretty much what happened with my purchase was I got a shirt (which I ordered medium) but received 1X with tags saying medium. I emailed customer support and received and email back from Onyx, who was extremely Kind and helpful. I was able to keep the 1X tee and give it to a friend and had a new one shipped to me! Thank you so much onyx for your help, you killed it girl!
I shop with offered with dollskill and love each and every item, boots, pants, shirt,... etc. The fit is fantastic along with the price, the style of each item is and will continue to be a long time customer. I suggest shopping with them because you will be very pleased. Thank you Dollskill
I was buying some stuff for bae to score points, and I messed up the address. Dolls kill CS helped me within minutes of receiving an email.
Best of the best.
Didn't expect a reply to an annoying question right before new years, but I got one in less than an hour and managed to place my order the same day! Now, all I need is speed delivery on my side and I'm gonna look fly as hell at the party next week
Accidentally put in my old address for shipping not thinking for the life of me. Texted their customer service number to request an address change. I sent them my order # along w my email and old address. I got an automated text back saying customer service is in the office M - F (texted them on a Sunday). Within an hour and a half a sweet angel got back to me and changed my shipping address to the right one. I didn't expect them to get back to me based on the automated text but they did! Queens saving the day. A+ experience with Dolls Kill! They are also currently my new Valentine's day lengerie spot now;-)
Love u xoxo
I chatted with them about a product restock and how to use my store credit and they were super helpful!
It is very unfortunate that my package was messed up twice, but customer service had prompt and helpful responses. I wish I got my package sooner but at least I got it
I just had a simple question about sizing and thought I would text the customer service line. I got an out of office reply, which was fine my question wasn't URGENT, but sure enough 90 minutes later I got a response to my question anyways! <3 xo
I was originally sent the wrong item, but the representative that helped me really turned it around and was very sweet during the whole process.
I had a little problem in my shopping cart and need to cancel my purchase. I sent an email to the Dolls Kill and they promptly responded and solved my problem in a kind and caring manner. <3
Super happy that dollskill customer service was able to change my shipping address. I accidentally submitted the wrong address and texted their customer service. I wasn't expecting a response since their typical hours are business time during the work week. I was so pleased when I got a response letting me know there was a chance I could correct the address! Thanks so much you guys :)
I don't write reviews ever but dolls kill customer service is like talking to a best friend... returns are easy if something doesn't fit... and also their stuff is always PERFECT. I love all their shoes and makeup and clothes. My fav online place to shop. Also the sales are the best!
My purchase got returned by the Post Office. Dolls were great locating it and entered my credit right away. That was a big ++ as my grand daughter couldn't wait to purchase more clothes with that credit. Thank You
Had issues with my package due to the delivering company so I contacted dollskill customer service, very nice, quick & helpful response. Highly appreciate it.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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