Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
grey stargrey stargrey stargrey stargrey star

Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow ker R.
Unfollow ker R.
Share Review
Report Review

So sweet
January 14, 2019

Came to ask a question I kind of already knew the answer to but was hoping for a different one. Elisa was totally cool and did their best to help me out. Elisa definitely cared about customer satisfaction and was really sweet! :)

Date of experience: January 11, 2019
GB
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

Fast Service, Helpful staff
January 14, 2019

I was on chat with Elisa (Elise?) wanting to know if an item was in stock. When I entered the chat there was almost no queue time - like 30 seconds max. Elisa very quickly answered my query and proceeded to offer me help in looking for alternative items of clothing. The whole process was fast and to the point. Elisa was polite, friendly and helpful. Good CS. Very satisfied.

Date of experience: January 11, 2019
California
1 review
0 helpful votes
Follow Sunshine E.
Unfollow Sunshine E.
Share Review
Report Review

Obsessed
May 5, 2021

I love, love, love, love, loooooove Dolls Kill! Their unique selection of clothes are so much fun! I shop with Dolls Kill frequently, my packages always come on time if not early, the return process can be as long as up to a month so I would suggest shopping in advance if you are guessing which sizes will be best for you for a specific date or event. They do however, have free returns so that is another perk! Otherwise the staff is always friendly, fun, and very upbeat and all of their products are of incredible quality. They definitely will be getting my returning business for some time! Highly recommend, always!

Date of experience: January 10, 2019
Maryland
1 review
0 helpful votes
Follow Chyna T.
Unfollow Chyna T.
Share Review
Report Review

Amazing
May 5, 2021

I order from dolls kill often! And anytime I need help they always respond in a timely manner! Always professional and always super nice! That's why I keep coming back! Elisa was amazing help and answered quickly So thanks girl! You rock

Date of experience: January 10, 2019
Maryland
1 review
0 helpful votes
Follow Denita N.
Unfollow Denita N.
Share Review
Report Review

Fast
May 5, 2021

I had an order mix up and it was handled quick. Excellent service...

Date of experience: January 10, 2019
Canada
1 review
0 helpful votes
Follow Steph Y.
Unfollow Steph Y.
Share Review
Report Review

I love dolls kill
January 14, 2019

Fast shipping, all the brands and clothes were legitimate and great quality. A little expensive but I love everything here

Date of experience: January 10, 2019
Minnesota
1 review
0 helpful votes
Follow Cadance K.
Unfollow Cadance K.
Share Review
Report Review

Amazing!
January 14, 2019

I asked about finding a specific lingerie set that I saw on Instagram. I couldn't find online. They asked for a picture and I sent it and they sent back a link to the item! Great service! <3

Date of experience: January 10, 2019
Pennsylvania
1 review
0 helpful votes
Follow Bella S.
Unfollow Bella S.
Share Review
Report Review

Help with Products
January 14, 2019

I had a couple questions about some products and the lady over chat, Elisa, helped with all of my questions. The website was glitching and she explained why. She also helped me show how to apply my store credit.

Date of experience: January 10, 2019
Washington
1 review
0 helpful votes
Follow Sara K.
Unfollow Sara K.
Share Review
Report Review

Great customer support
January 14, 2019

I had ordered some body glitter and I got the wrong one in the mail. I contacted support and they answered immediately and were helpful and sent cute responses lol. Haven't used the product yet so I cant rate the quality but their customer support is killer <3

Date of experience: January 10, 2019
New Jersey
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Share Review
Report Review

Happy!
January 10, 2019

Every time I need something specific for an occasion or just because I want it, dolls kill is my always go to! The customer service is so sweet to chat with, super fast reply, and they help with anything from an issue to just trying to find what you are looking for! Also the shipping is great and fast as well. There are so many other sites that try to be like dolls that not only have cheap quality but they take forever and are almost always a hit or miss with products, (at least for me) I end up unhappy and regretting my decision.
I LOVE dolls kill and will forever! I can't wait for this upcoming order, I'll have so many photos to take soon! (:!

Date of experience: January 10, 2019
Kentucky
1 review
0 helpful votes
Follow Danielle Z.
Unfollow Danielle Z.
Share Review
Report Review

I love how you can just chat someone and they reply so fast and answer your questions! The answer is always so sweet and quick so you really can't complain at all! I love the selections of brands and the frequent sales are amazing. Im a huge dollskill and sugar thrillz fan!

Date of experience: January 10, 2019
Ohio
1 review
0 helpful votes
Follow KILEY Z.
Unfollow KILEY Z.
Share Review
Report Review

Good
January 10, 2019

Very helpful on the chat and helped me with all the issues i was having. Im glad there is a chat opinion now

Date of experience: January 10, 2019
Florida
1 review
0 helpful votes
Follow Kylee Y.
Unfollow Kylee Y.
Share Review
Report Review

Quick & Helpful
January 10, 2019

I was looking to order a couple things and the link was broken on the site and dollskill was super responsive and able to get it fixed quickly. Thanks

Date of experience: January 10, 2019
Switzerland
1 review
0 helpful votes
Follow Sarah Y.
Unfollow Sarah Y.
Share Review
Report Review

Address change
January 10, 2019

Very quick and easy. Great support when it came to changing address on order most helpful support I have had when ordering online.

Date of experience: January 10, 2019
Colorado
1 review
0 helpful votes
Follow Alison X.
Unfollow Alison X.
Share Review
Report Review

Great customer service!
January 10, 2019

Shaina was very helpful to me, responded fast, answered all of my questions politely and thoroughly and assured me that my all my concerns would be taken care of. Great experience all around.

Date of experience: January 10, 2019
New York
1 review
0 helpful votes
Follow Sheena E.
Unfollow Sheena E.
Share Review
Report Review

Awesome!
January 10, 2019

Love dollskill, love the diverse selection to express yourself in so many kool ways! And of course the customer service is very rad! Always so helpful!

Date of experience: January 10, 2019
Italy
1 review
3 helpful votes
Follow Ester O.
Unfollow Ester O.
Share Review
Report Review

First of all I had to pay a 23£ extra for customs fees that weren't included in the shipment cost. Unfortunately the size charts turned out to be completely unreliable - at least the ones regarding my goods.
One of the items is incredibly small, while the others are huge. The quality is actually pretty low too.
The pack arrived damaged, probably due to the shipping. Even if it wasn't me who spoiled it, the return policy states that Dolls Kill doesn't accept damaged boxes. And it is even specified that the eventual refund to your order can only be spent on their site, and that means -to a person outside USA- other additional customs fees.
Despite all this I still tried to return the items, just to find out that the expedition is totally my charge and in my case it costs 102£. My whole order's value is actually 107£ so sending the goods back would be ridiculous.
If you live outside USA it's actually impossible to return your items without spending nearly as much as you paid -or even more if you consider customs fees.
To all fellow non American people I recommend not to waste your money on this website unless you are absolutely sure that everything you'll order will fit you. And beware of the size charts;)
I'm sorry for the eventual grammar mistakes and hope this review can be helpful.

Date of experience: January 9, 2019
Italy
1 review
4 helpful votes
Follow Emanuela G.
Unfollow Emanuela G.
Share Review
Report Review

SCAM - TRUFFA
January 12, 2019

ATTENZIONE a chiunque piazzi una spedizione internazionale. La "FREE SHIPPING" che affermano di offrire non è una spedizione gratuita. Il sito provvede solo e unicamente alle spese di trasporto, lasciandovi da pagare tutti i dazi di importazione per conto vostro (in genere attorno al 20% della spesa fatta). Non sarete informati in nessun modo di questa cosa, nè al momento del piazzamento dell'ordine nè al momento del pagamento. Sarà il corriere a inviarvi direttamente la parcella per le spese di importazione e tutti i dazi conseguenti.

ATTENTION to anyone who places an international shipment. The "FREE SHIPPING" they claim to offer is not a free shipment. The site only takes care of transport costs, leaving you to pay all import duties on your behalf (usually around 20% of the expense made). You will not be informed in any way of this thing, neither at the time of placing the order nor at the time of payment. It will be the courier to send you directly the parcel for the import costs and all the resulting duties. Just a very sad case of false advertising.

Date of experience: January 8, 2019
Brazil
1 review
0 helpful votes
Follow Veronica D.
Unfollow Veronica D.
Share Review
Report Review

Always perfect!
January 10, 2019

They are super original and amazing, always replies fast and always ships super fast too! I would 100% recommend it to a friend!

Date of experience: January 8, 2019
GB
1 review
0 helpful votes
Follow Viktorija M.
Unfollow Viktorija M.
Share Review
Report Review

A Very Happy First Time Buyer!
January 10, 2019

I was upset when I saw that my size of Dr Marten's Neilson biker boots in the official Dr Martens United Kingdom website was sold out, so I have decided to look for alternative shopping options and here we go - luckily, I came across with Dolls Kills, they've had my size Neilson boots on sale! At first I was a bit skeptical about them as I have never heard about Dolls Kill before, but when I saw all these nice reviews, I have decided to give it a try. Smooth purchase and brilliant customer service, as Jahna just within few minutes replied to my request and was happy to amend my delivery address. I have received these lovely boots today, that means it took just less than a week to receive them from United States to United Kingdom (including bank holidays). Amazing! And also once your item is dispatched, the tracking order history is so detailed and simple in their website to check. Once again, thank you so much the Dolls Kills! Can't wait to sit on my motorcycle with these lovely boots! There are no doubts I will be buying from the Dolls Kills in the nearest future again!

Date of experience: January 7, 2019