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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Came to ask a question I kind of already knew the answer to but was hoping for a different one. Elisa was totally cool and did their best to help me out. Elisa definitely cared about customer satisfaction and was really sweet! :)
I was on chat with Elisa (Elise?) wanting to know if an item was in stock. When I entered the chat there was almost no queue time - like 30 seconds max. Elisa very quickly answered my query and proceeded to offer me help in looking for alternative items of clothing. The whole process was fast and to the point. Elisa was polite, friendly and helpful. Good CS. Very satisfied.
I love, love, love, love, loooooove Dolls Kill! Their unique selection of clothes are so much fun! I shop with Dolls Kill frequently, my packages always come on time if not early, the return process can be as long as up to a month so I would suggest shopping in advance if you are guessing which sizes will be best for you for a specific date or event. They do however, have free returns so that is another perk! Otherwise the staff is always friendly, fun, and very upbeat and all of their products are of incredible quality. They definitely will be getting my returning business for some time! Highly recommend, always!
I order from dolls kill often! And anytime I need help they always respond in a timely manner! Always professional and always super nice! That's why I keep coming back! Elisa was amazing help and answered quickly So thanks girl! You rock
Fast shipping, all the brands and clothes were legitimate and great quality. A little expensive but I love everything here
I asked about finding a specific lingerie set that I saw on Instagram. I couldn't find online. They asked for a picture and I sent it and they sent back a link to the item! Great service! <3
I had a couple questions about some products and the lady over chat, Elisa, helped with all of my questions. The website was glitching and she explained why. She also helped me show how to apply my store credit.
I had ordered some body glitter and I got the wrong one in the mail. I contacted support and they answered immediately and were helpful and sent cute responses lol. Haven't used the product yet so I cant rate the quality but their customer support is killer <3
Every time I need something specific for an occasion or just because I want it, dolls kill is my always go to! The customer service is so sweet to chat with, super fast reply, and they help with anything from an issue to just trying to find what you are looking for! Also the shipping is great and fast as well. There are so many other sites that try to be like dolls that not only have cheap quality but they take forever and are almost always a hit or miss with products, (at least for me) I end up unhappy and regretting my decision.
I LOVE dolls kill and will forever! I can't wait for this upcoming order, I'll have so many photos to take soon! (:!
I love how you can just chat someone and they reply so fast and answer your questions! The answer is always so sweet and quick so you really can't complain at all! I love the selections of brands and the frequent sales are amazing. Im a huge dollskill and sugar thrillz fan!
I was looking to order a couple things and the link was broken on the site and dollskill was super responsive and able to get it fixed quickly. Thanks
Very quick and easy. Great support when it came to changing address on order most helpful support I have had when ordering online.
Shaina was very helpful to me, responded fast, answered all of my questions politely and thoroughly and assured me that my all my concerns would be taken care of. Great experience all around.
Love dollskill, love the diverse selection to express yourself in so many kool ways! And of course the customer service is very rad! Always so helpful!
First of all I had to pay a 23£ extra for customs fees that weren't included in the shipment cost. Unfortunately the size charts turned out to be completely unreliable - at least the ones regarding my goods.
One of the items is incredibly small, while the others are huge. The quality is actually pretty low too.
The pack arrived damaged, probably due to the shipping. Even if it wasn't me who spoiled it, the return policy states that Dolls Kill doesn't accept damaged boxes. And it is even specified that the eventual refund to your order can only be spent on their site, and that means -to a person outside USA- other additional customs fees.
Despite all this I still tried to return the items, just to find out that the expedition is totally my charge and in my case it costs 102£. My whole order's value is actually 107£ so sending the goods back would be ridiculous.
If you live outside USA it's actually impossible to return your items without spending nearly as much as you paid -or even more if you consider customs fees.
To all fellow non American people I recommend not to waste your money on this website unless you are absolutely sure that everything you'll order will fit you. And beware of the size charts;)
I'm sorry for the eventual grammar mistakes and hope this review can be helpful.
ATTENZIONE a chiunque piazzi una spedizione internazionale. La "FREE SHIPPING" che affermano di offrire non è una spedizione gratuita. Il sito provvede solo e unicamente alle spese di trasporto, lasciandovi da pagare tutti i dazi di importazione per conto vostro (in genere attorno al 20% della spesa fatta). Non sarete informati in nessun modo di questa cosa, nè al momento del piazzamento dell'ordine nè al momento del pagamento. Sarà il corriere a inviarvi direttamente la parcella per le spese di importazione e tutti i dazi conseguenti.
ATTENTION to anyone who places an international shipment. The "FREE SHIPPING" they claim to offer is not a free shipment. The site only takes care of transport costs, leaving you to pay all import duties on your behalf (usually around 20% of the expense made). You will not be informed in any way of this thing, neither at the time of placing the order nor at the time of payment. It will be the courier to send you directly the parcel for the import costs and all the resulting duties. Just a very sad case of false advertising.
They are super original and amazing, always replies fast and always ships super fast too! I would 100% recommend it to a friend!
I was upset when I saw that my size of Dr Marten's Neilson biker boots in the official Dr Martens United Kingdom website was sold out, so I have decided to look for alternative shopping options and here we go - luckily, I came across with Dolls Kills, they've had my size Neilson boots on sale! At first I was a bit skeptical about them as I have never heard about Dolls Kill before, but when I saw all these nice reviews, I have decided to give it a try. Smooth purchase and brilliant customer service, as Jahna just within few minutes replied to my request and was happy to amend my delivery address. I have received these lovely boots today, that means it took just less than a week to receive them from United States to United Kingdom (including bank holidays). Amazing! And also once your item is dispatched, the tracking order history is so detailed and simple in their website to check. Once again, thank you so much the Dolls Kills! Can't wait to sit on my motorcycle with these lovely boots! There are no doubts I will be buying from the Dolls Kills in the nearest future again!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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