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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I had inquired about a product being out of stock and I was taken care of right away without hesitation, best customer service hands down And of course there selection is to die for!
Dollskill is by far my favourite shop/company. The service they provide to their customers is outstanding! They always have the latest trends and absolute banger range of clothes/shoes. Each and every employee goes above and beyond for their customers and I wouldn't wanna spend my money anywhere else
Nicole went above and beyond to see that I received my shoes in time for my show. I appreciate her so much. Xo
I experienced a problem with a faulty item i ordered from dollskill, and contacted their customer service. I immediatly got a response and after explaining my issue, they resolved the issue within hours. I'm very impressed with their customer service and will definitely shop there again.
Always have a good experience when I shop on Dolls Kill. Love the unique things they carry. Returns are only for store credit, but that rarely bothers me since I know I'll use it.
Elisa was so nice with helping me pick exactly what I had in mind. Everything went smoothly and there was NO complaints about a clothing item she suggested for me. I love every single one.
I love dolls kill, they are always quick to respond to my questions and are very helpful <3 they quality of their products are always amazing and they always fit true to size
Wow! What a site! Awesome fashions, helpful, friendly customer service, good value and fast shipping. Highly recommended.
Everyone is always so sweet, friendly & helpful! Having someone on the site 24/7 that can help you find something, pair something or let you know if it's coming back in stock is so awesome!
Had a question about a product and Elisa was very helpful and quick! I love Dolls Kill and will always shop with you! <3
Dollskill has the best clothes for $#*!es who aren't basic like meeee. I love Dollskill more than any site. It's expensice but well worth every penny.
She was so sweet and helpful and quick to respond regarding when i put down the wrong address i appreciate her customer service! Thanks elisa! <3
Was able to quickly find the order and resolve the store credit. No long wait time, respectful, and no issues
And when I texted, I was told it'd take about 7 days to process. The thing is, the shoes I got are fast selling and there's a strong possibility they might sell out before I get the store credit. I explained this and I'm the end, I was helped. I just needed to send the tracking number of the return and they'd give me the store credit. I didn't give 5 stars because I was left waiting for a while without being told why, and I thought maybe the person helping me had just stopped responding. I now realize it was to see what they could do for me. Still, it'd be professional and helpful to let me know what's going on and that I wasn't just ditched.
I love the cloths and I love how y'all keep in touch with your costumers when they need help love it!
Awesome customer service! Great company to deal with lots of beautiful clothing and accessories! Can't wait fo get my reflective puffer jacket!
I had an issue with an order placed. Went on lime and started a chat and was able to correct the issue quickly!
Best online costumer service ever! Also my go-to place for alternative clothing :) they have a super good collection of different brands like lime crime, lazy oaf, ripndip, dr martens, etc... i super duper suggest shopping there!<3
Thank you for taking the time to answer the questions I had about your products xoxoxo so helpful and ready to meet my needs. Can't wait to put in another order!
Lindsay was very helpful and fun to chat with! I had concerns about a snowsuit that Im about to get to go skiing next month and she informed mebthat it would be perfect to ski in! So now im about to get it
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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