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Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I was looking for a specific pair of pants but only had a picture and Elisa helped me as much as she could to find them for me, she was very sweet and personable in the short amount of time we spoke. Haven't bought them yet but satisfied with the customer service!
The online chat helped me with my problem very quickly and efficiently. She was very polite and helpful. The store also has a very good selection.
I love how this site has Delia's and new collections! It also has great beauty products and accessories!
Thank u Jahna, you really knew how to help me! Im really sorry if I was a problem o caused a problem. I really appreciate everything you did. You were the only one who helped me in email and the chat.
The first time I shopped at Dolls Kill it went well but I had never dealt with customer service so I didn't know if it'd be a hassle or not. The second time I ordered I had to reach out with customer service and I met a wonderful person named Jahna, she was very helpful and overall very pleasing. I am glad to buy from a place that has great clothing and great customer service! Thanks Jahna! <3
Customer support is very kind and helps with questions very patiently. 100% recommend the clothing on Dolls Kill. Supa cute <3
Accidentally ordered something and wanted to cancel. Customer service took care of it right away! No questions asked or anything. Given I cancelled the order about 20min after it was sent
Dolls Kill has amazing items for raves and festivals. I just purchased my entire outfit for the Mardi Gras festival in Sydney this month. The shipping options for NZ are quick and affordable.
I missed an item on my order, and the customer service was efficient, friendly and helped me with what I needed. Big thanks to Elisa for the help <3
Best costumer service, i had made a minor mistake on my address and it was fixed within seconds, they have live chats so u can speak to costumer service thy are nice sweet and i loveeee the store so much ill be buying a lot from them. Def. Will. My fav store so far.
Jahna was very helpful, it only took in 5 minuets. I'm glad she helped me out with my address slip up
They answer questions really fast and are very friendly. The clothes are very cool I wish they had more plus size options but that's the only negative thing I can think about.
I have been shopping with Dollzkill ever since I fell in love with their "Frankie" boots over a year ago! They have great sales, a huge range of items and excellent customer service! At 52 years old, this Doll is loud and proud to kill it with style!
Jahna WAS SUPER HELP TO ME TODAY! I HAD A REALLY DUMB QUESTION AND SHE GUIDED ME WITH EASY STEPS ALONG THE WAY UNTIL I FIGURED IT OUT! SHE WAS SUPER PERSONABLE AND SWEET! I LOVE DOLLSKILL. I VISITED YOUR STORE IN THE HAIGHT ASHBURY LAST WEEK AND IT WAS AMAZING! KEEP UP THE AWESOME AF WORK BABES! LUV YOU XXXXO :) <3 SAM
My order came quickly even when I just paid for the standard shipping. Nothing ever comes broken. Box / bag always comes in top shape. Love you guys! Xo
They are always quick to respond and get done what you need done! I never have an issue with my shipments getting to me or getting back in a timely manner. And the quality is always spot on. I would recommend to shop here all the time!
Not only are the products great quality but the ship fast! And the customer service at this company is phenomenal! The are immediate and personable and very friendly. Great great team and company. I'd recommend to any one.
The "chat" feature saved my life! I made a mistake with my order and the person who responded had everything figured out in 5 minutes. Great feature :)
Dolls Kills is an excellent online store. I hope they bring a physical store to NY soon. It will definitely help with me getting the right size in some clothing. I have nothing to complain about. I love Dolls Kill!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
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