Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Dollar Tree

Dollar Tree

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Dollar Tree?
grey stargrey stargrey stargrey stargrey star

Dollar Tree Reviews Summary

Dollar Tree has a rating of 2.6 stars from 379 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Tree most frequently mention customer service, long line and store manager. Dollar Tree ranks 34th among Discount Shopping sites.

service
100
value
89
shipping
44
returns
52
quality
81

We monitor reviews for authenticity

Pennsylvania
1 review
8 helpful votes
Follow Marlana B.
Unfollow Marlana B.
Share Review
Report Review

Unacceptable Behavior
November 21, 2019

Dollar Tree Mt Royal Blvd
I was a customer in your Mt Royal store today. Monica was very unprofessional and extremely out of line. I will be reaching out to everyone possible until this issue is resolved. This woman displayed disrespect for herself and everyone that was in line after me.
John, on the other hard, was courteous and professional.

Date of experience: November 20, 2019
Germany
1 review
11 helpful votes
Follow Mae B.
Unfollow Mae B.
Share Review
Report Review

Something isn't right
November 17, 2019

I took my daughter to the dollar tree on ironwood and South Bend Avenue in South Bend Indiana. My daughter was told by the manager that they had a carbon dioxide issue and had to close early (a think a little after 6 P. M on 11/16/2019.). The part that I can't understand is, if that is the case, why would the manager allow a worker to go back inside if they had such a deadly situation? I don't think we will be going back.

Date of experience: November 16, 2019
New York
1 review
1 helpful vote
Follow peewee k.
Unfollow peewee k.
Share Review
Report Review

Good prices
October 13, 2019

The store located on RT 5 and 20 in the township of Seneca Falls NY has great prices and help full clerks, but the place is a sloppy mess, floors never cleaned with small trash everywhere and the toilet is usually filthy.
Not a good shopping experience.

Date of experience: October 13, 2019
14 reviews
74 helpful votes
Follow C A.
Unfollow C A.
Share Review
Report Review

I like Dollar Tree
September 22, 2019

I can only comment about the Dollar Tree I shop at in this area, as I haven't been in any others and don't even know if they have a website.
Of all the discounts stores in this area, Dollar Tree is definitely #1.
First, the products all seem to be overstocks- not junk;
Second, the products are always kept clean and in good condition.
While it's true they charge for cash back, and don't give refunds, the only real problem I ever had was when a cashier put a partially-open bottle of dish detergent in a bag that had my new cellphone in it and destroyed the phone, and didn't take responsibility for it. But with that one mistake in all the years I've shopped there, I still prefer Dollar Tree over other local discount stores.

Date of experience: September 21, 2019
Minnesota
1 review
15 helpful votes
Follow sha h.
Unfollow sha h.
Share Review
Report Review

I understand why i was let go but you could have given me a probation period. To prove that I was worthy of my job. When i worked there i would get text messages yelling at me for their mess ups. I was the one everyone called when no one would come in. I worked a few times by myself in the store which is against policy. There is an assistant manager that needs to take a break because of their cancer. But cant because there are only two assistant managers. I had a cashier walk off the job which is fire worthy but she kept her job. Left the company but then was rehired and then fired. You had promoted a drug addict to assistant manager who slept in the office, but you kept him. There is a person that stole shelves, table, and other stuff but yet they still have their job. You have so much stuff going on at this one store. Right now there are signs asking for help for every position. They close the store early which means your loosing money. I did reapply because this store needs the help but you have denied my application. You guys fired me over two zip ties but i brought in a microwave for the back so employees could warm up their food, i bought a shelf for the balloons so there was more drawer space for them, there is a black cart that i brought in so it was easier to stock shelves, and a blue cart that you can put the mop bucket and cleaning supplies on which they still use. I know i'm not going to get my job back but i was a very loyal employee to the company. Customers still ask about me and still ask if i'm coming back. I'm about ready to say call Human Resources /corporate and complain.

Date of experience: September 16, 2019
Illinois
2 reviews
25 helpful votes
Follow Tina S.
Unfollow Tina S.
Share Review
Report Review

I went to the Dollar Tree store in Crystal Lake, IL to do a return (wrapping paper, bows, and ribbons). Instead of issuing me a cash refund, cashier "Jamie" charged me for everything. I asked her "where is my cash?", she didn't really know what to do. Then the store manager came by and told me that they will only do exchanges for returned items. Why didn't Jamie tell me that? I told Jamie that she had a "duh" moment, and then both ladies told me to shut up. I have never in my life been treated so rude, and by BOTH women? What ever happened to "the customer is always right?" I think that Jamie should have been written up and warned, since she does not know her job.

Date of experience: August 7, 2019
Germany
2 reviews
1 helpful vote
Follow Georgia C.
Unfollow Georgia C.
Share Review
Report Review

Manager
June 11, 2019

If you ever have visited the dollar tree on Lee Rd in Orlando Florida then you already know how rude the store manager is. I am custoner and was appauld on a way the manager spoke to one her employess in front of custoners. She was very very rude and loud and said degrading things to her. There are times where I have gone in and she has had a short, bad attitude even with the customers. The employee was so embarrassed she didnt want to say anything but you can tell she was embarrassed. I would suggest if you shop at this store try to get in and get out. This manager is obviously unstable and untrained on communication with employess. I do not suggest working or shopping here.

Date of experience: June 10, 2019
New Jersey
4 reviews
25 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Love this chain!
May 26, 2019

Best for party supplies, gift wrapping little odds and ends you forget you need! Health and beauty items as well I just always check where products are made otc meds from Canada are ok with me

Date of experience: May 25, 2019
New York
1 review
14 helpful votes
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

The Dollar Tree in Geneseo, NY is not a pleasant place to shop! There are always boxes in the aisles, shelves that are not organized, dusty shelves, and the bathroom is disgusting most of the time! I wish something could be done to make this store a more pleasant place to shop! Most of the other Dollar Tree stores that I have been in within a 25 or 30 mile radius are cleaner, and have a much better selection of merchandise! I think this must be a problem with the manager... most of the time that is it. Please look into this for all of us shoppers in that area! Thank you!

Date of experience: April 7, 2019
Georgia
2 reviews
26 helpful votes
Follow david m.
Unfollow david m.
Share Review
Report Review

Good service
January 21, 2019

I suggest everyone to utilize this. Yes it is cool and i'm happy with the services they provide best services.

Date of experience: January 19, 2019
Texas
5 reviews
0 helpful votes
Follow Wendelle W.
Unfollow Wendelle W.
Share Review
Report Review

The cooler section is pretty cool! I can get a lot of things for my freezer for super cheap! Now my freezer is full thanks to this place!

Date of experience: September 8, 2018
Florida
3 reviews
27 helpful votes
Follow Outdoor L.
Unfollow Outdoor L.
Share Review
Report Review

Have been buying their Sweet Potato Chips for over a year. I was very happy with DT until my recent purchase and thought I was getting Alzheimer's. I phoned the number on the bag of chips to verify I wasn't imaging things... the package has gone from 5 oz. Down to 3 oz. - same exact package design/colors, same price, but that significantly increases "their" profit and REDUCES OUR VALUE, i. E., 40% less quantity! Since they decided to close the price gap, I will now pay the little bit extra and buy the much higher quality name brand at the regular grocery store.

Date of experience: July 30, 2018
Tennessee
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

What A Rip
July 24, 2018

Why in the world would you ask customers to purchase a school supply item for a service man's family for a $1? It probably costs you 10 cents!

Date of experience: July 24, 2018
Virginia
3 reviews
10 helpful votes
Follow Sandra W.
Unfollow Sandra W.
Share Review
Report Review

Best store ever
May 29, 2018

My favorite store. I wish I had purchased stock in this store. It has almost everything that you need

Date of experience: May 28, 2018
New Jersey
3 reviews
1 helpful vote
Follow Carilyn V.
Unfollow Carilyn V.
Share Review
Report Review

Fantastic
April 16, 2018

I love shopping at Dollar Tree, they have great merchandise all the time, the personal are really nice and if you cant find something they will help get it

Date of experience: April 14, 2018
California
1 review
0 helpful votes
Follow Suzette G.
Unfollow Suzette G.
Share Review
Report Review

We had a great experience picking up our online order from Dollar Tree. We had 3 orders and about 20 boxes and they had it all ready on a cart and helped us out to the car. This was the Stockridge Plaza store in Sacramento.
They are wonderful! Thank you!

Date of experience: April 11, 2018
North Carolina
10 reviews
28 helpful votes
Follow rm s.
Unfollow rm s.
Share Review
Report Review

This is a real dollar store! Everything is it dollar it's great hey! Until year ago I never looked at the price of anything that costs less than $100. Now that I've retired I look at the price of everything and at least 70% of the merchandise in dollar tree is an absolute great buy. They have one dollar steaks, Easter baskets, can openers battery pack etc. etc. I always start my search for the disposable items of life here, you should also..

Date of experience: March 22, 2018
Pennsylvania
1 review
1 helpful vote
Follow Latisha T.
Unfollow Latisha T.
Share Review
Report Review

You acted a fool. Then you wonder why you had the cops called on you to tell you to leave the store. Good for Manager Cassandra for not putting up with your rude demanding self!

Date of experience: March 15, 2018
Florida
5 reviews
11 helpful votes
Follow Jane B.
Unfollow Jane B.
Share Review
Report Review

Great Finds in store.
March 15, 2018

Dollar Tree is constantly changing their inventory which includes name brands. We buy all of our Libby glass wear and plates at the Dollar Tree. When we have a party, we encourage our walking guest to go ahead and take the wine glass with them. We'll buy more! Love the Store!

Date of experience: March 13, 2018
Texas
3 reviews
29 helpful votes
Follow Gay S.
Unfollow Gay S.
Share Review
Report Review

Love it
January 24, 2018

Everything 1 dollar and go stuff will be going for a long time. Has some of everything from Tuckerware to cleaning products

Date of experience: January 23, 2018