Dollar Rent-A-CarReviews 92

A family of four flying in from MN for a wedding of a dear friend in PA. Waited almost an hour for a pick up at the airport while watching every other rental car company's pick ups going past MULTIPLE times. Finally getting to the rental, waited over 40 mins in line before getting the car. Didn't have the car I booked. Was not presented options for tolls; the EZPass in the car was already opted-in without my knowing. I live in MN where no tolls in highways so obviously oblivious to the possibility that there will be a huge bill if you don't pay the toll yourself by buying your own EZPass. Not told this at the time of rental. A few days later, I got hit with a bill for around $50 for passing through tolls a few times in three days. Is this some dishonest scheme to pile charges? Rude and inefficient staff, hidden admin fees and charges amounting to around $100 dollars and toll charges to top it off. A very bad, unpleasant experience. AVOID DOLLAR/HERTZ

PLEASE CHOOSE ANOTHER RENTALCOMPANY

It started at the San Jose airport where we were Looking for a car that could make our trip to Manuel Antonio and Santa Teresa doable. We were recomended a car for this trip and it was and old Suzuki Jimny
We got a bad feeling when the attendant at dollars saleplace at San Jose airport "highfived" to the person who was gonna lead ous to our car(obvioulsy they did a Good deal of tricking us turist to pick a bad car that has a low cost for them But i High cost for us customer" this the first bad feeling we got of "Dollar".

Then we got a GPS included in our price, the thing was that the GPS only worked in the San Jose-area, and not in Manuel Antonio and Santa Teresa, or anywere else on the Nicoraya-iland. We were very clear about that we neeeded a gps that works in these areas, and dollar hands us one that doesent work at all in these areas
This leaving us to being forsed to use our own cellphone gps when very expensive costs as a result- thank Dollar.

The Suzuki Jimny (that we were recomended) barely maked it true the Hills of Santa Teresa, even though the Dollar Personal had recomended it for Santa Teresa terrain. It was a line of cars behind us in every up-hill due to the very very very low motorcapacity that our car had.

On our way Home we where delayed due to a traffic accident and was 4 hours late to return our car. This we tried to explain to the dollar-staff but they didnt belive us and charge us one extra day...

So, no we would recomend dollar to anyone that wants a problem-free and Nice tripp without a moneyhunting personal that would leave you with the worst car at the Most expensive price- just for their own winning.

I felt like we were deceived by Dollar. We rented a SUV in one state to return in another. We paid extra for this to happen. The folks behind the counter went over everything but the toll charges (admin fees). They knew we were going on toll roads but failed to mention that there will be $15 admin fee (up to $120) for every toll that we go though. That's exactly what I got billed for ($49 in tolls and $120 in fees). Yikes, I just smacked down $880 to rent a med SUV for a week and they have the audacity to bill me for this.

When I called their 800 number to dispute the charges, the call center person told me that I should of read the whole document before accepting the vehicle. I totally agreed with her but my argument was that I just got off a long flight and was tired. That the receptionist went over everything else but the toll charges... that I was hoping Dollar was looking out for their customer's and that I was in good professional hands. Not the case at all.

I went on the internet and found others have been duped, scammed, deceived... whatever you want to call it. I call it a scam. They did cut the charges in half to $60 (still a scam) for the 1st offense. I would of paid the toll insurance if I've known this up front. The toll roads I was on also did not accept cash. They were pay by plate. I will never ever rent car from Dollar/Thrifty/Hertz (same company) until they stopped their deceptive practices. We also wrote AAA (who we went though) of this scam and that they should be aware that their reputation is in jeopardy also.

I recently rented a Jeep SUV from the Newark Liberty International Airport Location on 05/31/2018. There was a terrible sound coming from the engine. The Bluetooth system did not work. The car charging port did not work. The windshield wipers needed to be replaced. It was raining while I was traveling, and I could not see clearly, I had to stop twice at gas stations to clean the windows. Whenever you accelerate the transmission was slow to shift gears. I would have returned and exchanged it out for another, however, I was on a tight schedule and did not have time. I stopped renting from Dollar Rental because of its reputation for its inferior products. Dollar Rental car has a reputation for not properly maintain their vehicles. The only reason I rented from Dollar was because I used Hotwire to bid on a vehicle. Had I realized Dollar Rental was on the list of options, I would not have used hotwire.

I rented a Kia Rio at the Atlanta, GA airport and was told by the rep that if I took the pre-paid gas option they would credit me back money if I didn't us the full tank of gas. I returned the car and used less than 1/4 of a tank of gas, which would have cost maybe $10. Instead I found out that the $25.70 (1.96/gal) was not going to be pro-rated and that it was stated in the agreement.

Maybe DOLLAR SHOULD TRAIN THEIR REPS BETTER. I feel they ripped me off. I will never rent from them again. There are too many other companies to choose from. Shame on you Dollar.

DO NOT RENT A CAR FROM DOLLAR unless you want to be taken for a ride.

I don't often rent cars but when I do I book with a trusted name in the business. Hence, I thought booking with Dollar through Southwest Airlines was a no-brainer. I did not know, at the time of booking, that Dollar is NO LONGER an American based business.

The first I learned about this was at the close of the booking it was noted that the charge would be reflected as Car Hire in Dublin Ireland. Had I been aware of that before completing the transaction, it would have been a red flag for me and I would have proceeded differently with my transaction. As it was, I was charged $78 and a foreign transaction fee of around $3.

About a week before traveling I decided to add a day to the rental. When I called Dollar I was told that they would cancel my booking and rebook me for one more day but the cost would be an extra $100. I was given a phone number to cancel my booking which, I was told, was at the San Diego Airport. NOPE! It was in yet a different foreign company.

Dollar's customer service is about the worst I have ever encountered in all my years as a consumer. It is virtually impossible to speak to someone in the US who can help solve an issue. The people in the Philippines are very courteous but language is a barrier and they have no authority to do anything but book a car. I asked many, many times to speak to someone in the US and was transferred back and forth like a beach ball. No one could or would help me because most of them could not understand what I was saying. So, after almost an hour trying to find someone to help me, I hung up and went online to cancel there. BUT... you can't cancel online!

So, I called the cancelation phone number and it was in yet another foreign country. At least the person who answered the phone was conversant in more than one language. I was told there would be a $50 cancellation fee, even though I never picked up the car and was canceling before the booking date. They could not give me confirmation number as that only comes via email.

The cancelation email informed me that the rental was canceled and any monies owed me would be credited to my account. Well... I was not billed a $50 cancelation fee. I WAS CHARGED $55!

I went on Dollar's Facebook page and, after reading post after post warning people not to book with Dollar, I posted about my experience in detail. (I looked an my post has been deleted. But, there are plenty more there is you want to check them out.)

Dollar contact me and said they would try to get the fee refunded. After a week I got a message saying they could not refund the cancelation fee because I booked through a third party.(I booked directly with them through the Southwest, which took me to the Dollar website. Southwest had nothing to do with this booking.) I said that there was no third party involved, I booked online at their website, I spoke directly to their personnel and Dollar both charged and credited my credit card directly from Ireland. No third party was involved.

At this point, I have filed a formal complaint with Southwest about this company as I feel Dollar does not represent the standards that Southwest offers in its partner relationships. I have also protested the charge with my bank.

I wound up booking with Avis and I am so glad I did. Avis was terrific. I will never, ever recommend Dollar Rent A Car to anyone!

Rented from dollar at JFK recently. First, they had no cars in the stalls they specified on my paperwork. I had to yell for a guy in the lot to come help me because everyone pretended I didn't exit. I finally got him to come over and he offered me a minivan which I was not interested in. He went into the booth and made a phone call which took what seemed like forever, while I stood outside with my luggage in 30 degree weather. Finally, they drove up a car that was filthy. It must have just been turned in and they filled the tank and handed it off to me. Unfortunately, I did not have time to waste due to me needing to be somewhere at a specific time. I suppose because it was an $8.00 rental for the day I should have known what to expect, next time I'll pay a little more with a different company.