Dollar Rent-A-CarReviews 92

Took 3 hours to get a rental car at LAX in June.
Took 1 hour to get a rental car at John Wayne in August.

Even though we prepaid 2/3 of the car in advance via Orbitz, even though I called at the desk directly in Calgary to inform that our flight was cancelled and we would take another flight later that day and gave the flight number and even though the person on the phone told me no problem, when we arrived at the counter there was no more cars available (sold out at Hertz, Thrifty and Dollar (same management)). We were 3 parties from the same plane in the same situation. I spoke on the phone to the manager (Janniny) and she told us that nothing could be done and we would have to come back the morning after. We told her that we had an hotel prepaid in Banff (which is more than 1h30 from Calgary), but she just could not do anything about it.

By chance there was the clerk at the counter (Frank Gonzalves from Hertz), who was customer oriented. He even offered us to drive us to Banff (3 hours round trip!). Contrarely to Janniny his manager and contrarely to the company he is working for, this person knows what customer service and customer experience is.

A 0/10 for the rental company and its manager Janniny
A big 10/10 for Frank Gonzalves

Called just now and got a great deal that was orchestrated by mr. Glen at customer service. Thank u Glen. Received excellent assistance by a person that wanted to help. Great job. This is what is expected when calling customer service.

After waiting in line at the Charlotte, NC airport branch (about 45 minutes) to be waited on, I told the customer rep I didn't want any extras including insurance and gas. When I returned the car, I had filled it with gas about 5 miles from the airport. The rep at the return site was very nice and had me sign off on my receipt. I didn't notice that I was being charged the fuel option $63.29, so I called the company to have that charge negated. I'm absolutely certain I declined ALL options including the fuel. The customer service rep was unhelpful, to say the least. He insisted I had no recourse but to pay, because I signed off when I got to the airport, despite the fact that I refilled the gas right before returning the car. THE CUSTOMER SERVICE WAS COMPLETELY UNACCEPTABLE. AS IT WAS CLEAR THE REP WASN'T IN ANY WAY WILLING TO SEE IF THIS COULD BE RECTIFIED. Would not recommend these folks to anyone and don't plan on doing business with Dollar again.

Garbage company, Garbage customer service. I don't think they retain a single customer. Even their system is down most of the time.
I should have checked the reviews before I booked.

Hire more receptionists during busy times! Showed up at to pick up car after deplaning and the line at the Dollar counter was 200 feet long and not moving! One worker! It would have taken hours to get a car. Went to the Enterprise counter and had a car in 5 minutes! Of course, I had to eat the prepaid amount to reserve a car with Dollar! I WILL never do business with Dollar again! Beware!

2 hour wait for a pre paid car. Not a line at the counter - they were short on the cars themselves. I saw some people with reservations get turned away.

Horrible company! Charges fees at the counter that are not authorized and have zero documentation of proof that the charges were approved by anyone. Their customer service agents just repeat themselves over and over again that the charges were approved at the counter by the agent there but show zero documentation of any signature or any kind of approval.

Business Owner, easy going. Currently working 200 + miles from MSP. Need to extend my rental for 4 days and fly out of MSP. Called they are telling me I cant and that I need to bring the car in and trade it out. Closest return spot is 350 miles away. This makes it a 700 mile trip. Asked to speak with manager 45 minute wait no help, called back same scenario. Your online rental terms specify the cost for extending rentals. You tell me I can't because you gave me a car with registration that is lapsing.

IM HIGHLY UPSET ABOUT THIS RENTAL! I RENTED FROM THEM A MONTH AGO AND WHEN I MADE MY RESEVSTION IT SAID THE PRICE OF THE RENTAL WAS $239... WHEN I GOT TO THE AIRPORT TO PICK UP THE VEHICLE I GOT A DIFFERENT PRICE... I ENDED UP PAYING ALMOST $800 WITH THE PRICE OF THE RENTAL, INSURANCE AND THE DEPOSIT... I WAS LIVID! I ASKED ABOUT THE INSURANCE SHE TOLD ME WE HAD TO GET IT OR WE COULDNT RENT THE VEHICLE, THEN SHE SAID I COULDNT GO SOMEWHERE ELSE OR THEY WOULD CHARGE MY CARD BECAUSE I CANCELLED THE RENTAL AND IT WASNT 24 HOURS IN ADVANCE SO IT WAS LIKE I WAS BEING FORCED TO RENT FROM THEM... I TOLD HER THAT THEY SHOULD EXPLAIN THESE FEES OVER THE PHONE OR EVEN IN SMALL PRINT HELL! TO TOP IT OFF I JUST RECIEVED A CHARGE ON MY CARD FOR ANOTHER $50 FOR TOLL FEES LIKE REALLY WTF YALL JUST RIPPING PEOPLE OFF... I KNOW I DIDNT GO THRU ANY TOLLS CAUSE I WAS A RESIDENT IN THE CITY FOR 17 YEARS UNTIL JULY OF 2020... SMH NEVER WILL I EVER RENT FROM THEM AGAIN AND I WILL NEVER REFER ANYONE TO THEM! THIS IS BEYOND ME

When i waq doing the check in i told the guy that there is some scratch on the car and i say nothing and didn't take picture and on the checkout the say to me that i damage the car wtf

Do not rent from Dollar! I rented a car in LA. They told me to just go pick one from "Lot 3". I walked around and did my assessment. But they don't require anything back. I left. I brought the car back a few days later. Clean and full of gas. The guy who I returned it to did not look at it then. He just told me to leave the keys in it and I could leave. The day after I got home I looked at my credit card balance and noticed that my $53 rental was now $453! I checked email and nothing from Dollar. No phone call either. So I called their customer support and was told they "smelled ashes" and therefore I was charged $400 for smoking in the car. I DON'T SMOKE, I never have. But with all my pleading to try and tell them that there was no way this could have happened, they just assumed I was lying and said there was nothing they could do for me. I asked to talk to a supervisor and was told that "none were available". This is either "standard practice", a way to scam people, or their check-in system is flawed. There was no way I could defend myself since this "audit" on the car was done AFTER I left. I'm in the process of disputing this thru my credit card company. I am having to try and "prove" that I am not a smoker, so next stop is my doctor. This is ridiculous to have to go thru this, and I wonder how many other people are being charged false "fees" without the ability to dispute any of them. Again... DO NOT RENT FROM THESE GUYS!

We rented a car with Dollar Rent a Car in the beginning of October from Chicago. When we got to Chicago to pick up the car the agent asked us if we wanted to add the Insurance and we said NO. We had the car for 7 days and when we returned it they said they would email us a receipt which they never did. When I finally was able to see my receipt I see that they charged me for the Insurance $131.00. Called them and did no good at all. So beware if you rent from them and check everything you sign with them. You would think since we told him we did not want the Insurance he would not add it to our bill.

I booked an SUV ******* through Economy Car Rental with Dollar, Mia International and this was the worst vehicle they could ever give anyone to go on the road with. As soon as I reached outside to pick up the vehicle the gentleman said and pointed this one for you. It looked good on the outside but was a total mess!
I tried calling to return the vehicle and get an upgrade but it was fruitless and my time was limited.

I had to rent another vehicle from Alamo and park that junk because I drove to Ft. Lauderdale and only was on a short stay. I complained to the guy that took the keys from me and all he said is to complain inside. The line was long and my flight was close to departure but I hope they get to see this.