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Dog Pawty

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Dog Pawty

3.5
dogpawty.com

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Dog Pawty Reviews Summary

The company's reputation is significantly marred by numerous customer complaints regarding delayed shipments, unresponsive customer service, and issues with product quality. Many customers report long waits for orders that either never arrive or do not match expectations, leading to feelings of frustration and distrust. Conversely, a minority of reviews highlight positive experiences with certain products and prompt refunds when requested. Overall, while there are instances of customer satisfaction, the overwhelming sentiment leans towards dissatisfaction, indicating a pressing need for improved communication and a more reliable fulfillment process to enhance overall customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
29
value
30
shipping
30
quality
27

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Richie m.
Texas
1 review
0 helpful votes
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Awesome bright collar
February 8, 2018

I love the illuminated dog collars. I love how the light changes patterns and how bright they are at night. I feel comfortable walking with my dog and not having to worry about whether she can be seen. I also get a lot of good compliments about how neat the color looks. Thank you

Date of experience: February 7, 2018
New Hampshire
1 review
0 helpful votes
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Im still waiting for my collar after 90 days. Spoke with two customer representatives which are clearly robots. I have now asked for a refund of the shipping charges and keep getting the run around! Avoid this company its a scam. I have contacted the BBB of New Mexico where they are located and I recommend everyone who was cheated by dog pawty do the same! By the way I was forced to give a 1 rating but that is too high!

Date of experience: February 4, 2018
Kentucky
1 review
0 helpful votes
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Ordered a light up collar and it came and was defective. Sent emails for 6 months and their customer service is absolutely horrible. Their place is a rip off. They refuse to replace it and keep your money. Don't buy from there.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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This is clearly a scam
February 4, 2018

I ordered the LED dog collar, and paid through PayPal, then waited 40 days as instructed. Then 50 days. Then 60 days. After 70 days I emailed, and like others I was just asked to "confirm my email address". I've had another email since then, full of apologies, but still no collar and no solution. It is clearly a scam - don't waste your money.

Date of experience: February 3, 2018
Australia
1 review
18 helpful votes
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Excellent service!
January 30, 2018

Well what can i say, Dog Pawty provided the goods! I was very happy with my purchase, or rather 'freebie'. I actually first came in contact with Dog Pawty when i saw on Facebook that they were doing a promotion in which provided free light-up collars to the public. Useful for when walking your doggo at night. As i am one of these night-walkers i decided it would be great for my beautiful fur baby, and plus how could you go wrong! All i had to pay for was postage (which was like max $10). The collar is great, we use it all the time, quality of the collar is also really good which is a bonus since my pupper 'Miley' is constantly rolling on concrete, and the service was quite prompt which was surpising since Dog Pawty was so backlogged with orders at the time. Overall it was a fabulous experience and i have kept my eye out for similar bargains nearly every week since! THANKYOU DOG PAWTY!

Date of experience: January 29, 2018
Canada
1 review
1 helpful vote
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Money back
January 29, 2018

I want my money back free my $#*!. I paid over 80.00 for free collars.
My collars don't even work and yes I took the plastic out.

Date of experience: January 29, 2018
Minnesota
1 review
0 helpful votes
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Really liking our glow collar! Minnesota winter (short) daylight makes reflectivity a necessity - Im walking my dog in the dark before and after work. We get a lot of comments when we use the collar- it shows up!

Date of experience: January 28, 2018
Canada
1 review
11 helpful votes
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The best!
January 29, 2018

I LOVED what I ordered from you them! I ordered the reflective LED-lit safety collar for my dog Peyton, and it has been so great! I love taking her for night time strolls and letting her run off leash a little ahead of me and before I would have to use the flashlight on my phone to see her. Shes a black lab so you can only imagine what that was like! It was impossible, and I was so frighetend the whole time but didnt want to restrict her to the leash because I know how much she loves to run around. The reflective LED-lit safety collars has made these walks AMAZING. She can run around and I know exactly where she is at all times. Also, it lets other people know who are walking that shes coming - weve received many compliments on her pink light up collar, haha all the kids love it! Thanks so much guys! Its been a huge help! Were obsessed.

Date of experience: January 28, 2018
New Jersey
1 review
13 helpful votes
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I have ordered not 1 but 2 of the light up collars at this point from Dog Pawty. I loved mine so much I got one for my sister German Shepard as well. My dog Finn is sporting the orange one in this photo. What I love about this collar is that it gives me comfort in knowing that if my Vizsla, Finnegan, runs off in the woods or at night when he is off-leash I will still be able to see him and know where he is. Cars will also be able to see Finnegan and any dog wearing one of these collars so it makes dog walking at night a lot safer. I recently took Finn to the woods near my home and saw a hunter coming out of the woods. I was so happy Finn had this collar on because if another hunter was still in the woods he would clearly be able to easily identify my dog (who is much the same color as a deer) and not think he was a deer. I just love the idea of a light up collar. I love that they come in some pretty neat colors too. Finn has the orange and the red. I got the pink for my sisters dog. Thank you for making a collar that gives me more peace of mind when I am out with my dog off leash or at night. This collar is as versatile as my versatile Vizsla! Order one today you will get it quickly and be very happy with this product.

Doggy kisses to Dog Pawty! Sincerus Finnegan & the human he owns, Diane

Date of experience: January 28, 2018
Ohio
1 review
0 helpful votes
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I ordered my dog Lucy who is a 3 years old black chihuahua Min Pin Russell Terrier a pink glow in the dark collar. I ordered her this because she likes to go out and are back fenced in yard and doesn't like to come in and with her being black it's really hard to see her so I put the pink glow in the dark collar on her so I know exactly where she's at. I also use the collar on her when we go on our nightly walks. I ordered the color and it came in like a week and a half it came quick and they work great I will definitely be ordering more products soon.

Date of experience: January 28, 2018
Canada
1 review
0 helpful votes
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Love this site!
January 29, 2018

I love this site! I have ordered products from them, the ordering was easy, the shipping was fast, and you can track your order! The glow in the dark collars are wonderful! Love, Love, Love!

Date of experience: January 27, 2018
South Carolina
1 review
0 helpful votes
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Order Satisfaction
January 26, 2018

We got our collars quickly and I live in Alaska. So, not bad Dogpawty, we'll definitely order more cool stuff for our dogs! Thank's

Date of experience: January 25, 2018
Illinois
1 review
0 helpful votes
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Rainbow. Bridge
January 26, 2018

I really love the Dog Pasty site. I have gotten a few Christmas presents. All love their gifts from Pawty. I myself will keep looking at the site.

Date of experience: January 25, 2018
Australia
1 review
0 helpful votes
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Brilliant Products
January 25, 2018

I received two reflective LED-lit safety collars, one for my boarder collie and one for my blue heeler - they are fantastic! Never have to worry about loosing them in the dark off the lead in the park again! Also know when they're sneaking into the lounge room in the dark to steal from the human snacks mid-movie. And they made a fantastic Christmas present, as the flashing LED setting was particularly festive and went well with the Christmas lighting theme of the rest of the house's decorations. Great product, highly recommend this to anyone wanting to keep their dogs safe after dark - you'd protect your children with lights on their bike, why not your dog?

Date of experience: January 24, 2018
Ohio
1 review
0 helpful votes
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Dog Pawty had great service during my entire purchasing process! It was very easy and user friendly. My items arrived when expected and they were exactly what I had expected! Thank you for everything Dog Pawty! :)

Date of experience: January 24, 2018
New Jersey
1 review
0 helpful votes
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Excellent service
January 24, 2018

I orderd the light up dog collar that was offered for free. Well worth paying for S&H. Ive had it for several months now and its still working fine. I was told in advance that it would take up to 4 weeks for delivery because of demand. Had it in 3 weeks.

Date of experience: January 24, 2018
Illinois
1 review
1 helpful vote
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I ordered a dog collar on September 24,2017. The collar arrived broken. I contacted their customer service department and submitted a "ticket" on their website, (and included photos of the broken product and order number) several times but never received a response. Then I emailed the company directly explained the issue. I was ignored several times, and then on two separate occasions I was told that they would send a replacement in 12-18 days. So I waited each time but nothing came.
You are unable to leave a review on their facebook page so I left comments on their page under their posts, and they deleted my comments and marked them as spam so other customers can't see them. I have filed a report with Spotify and with the BBB but they can't issue a refund or replacement either (obviously) so I'm out of luck and out of my money.
I am not able to file a dispute with my Bank because it has been more than 60 days... again... if I wasn't told to wait almost 3 weeks each time, it wouldn't have been over 60 days.
This company is a total sham. Please don't waste your money! If you have any issues with the products, they WILL NOT REPLACE OR REFUND YOUR MONEY, even though their refund policy states that they will.

Date of experience: January 24, 2018
New York
2 reviews
0 helpful votes
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Dawg gone happy
January 24, 2018

Fast friendly service. Wonderful products. Refreshing to order from an outstanding company. Listen to questions and get you the answers you need. And never fail to deliver top of the line merchandise!

Date of experience: January 24, 2018
Illinois
1 review
0 helpful votes
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Love the lighted collar
January 24, 2018

I love the lighted dog collar, we live in the country and at night I always put my Casey on a lead. On two occasion she had got the lead tangled and broke, with the light on her collar I was able to locate her very quickly! I Highly recommend it for everyone! Debbie

Date of experience: January 24, 2018
Virginia
1 review
0 helpful votes
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Fabulous
January 24, 2018

Dog Pawty is top notch with price and product! I love everything I have ordered from them. Keep up the good work!

Date of experience: January 23, 2018