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Discover Books, LLC Reviews Summary
Discover Books, LLC has a rating of 1.8 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discover Books, LLC most frequently mention and customer service. Discover Books, LLC ranks 35th among Used Books sites.
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After purchasing several books, I was refunded a SMALL portion of the amount paid. There was no communication, & I received only a portion of what should have been refunded. They still have my money, & refuse to refund the rest of the money owed.
The book came with fifty pages ripped out. And those pages were the exact reason I bought the book, for that article. Will NEVER trust them again.
Fast shipping, accurate, all good here. The negative reviews almost scared me away. But I might not buy form them again anyway because it sounds like they have failed many times. Anyway, as for me, everything looks great. I'm happy I got to save money on this book :D
Thank you for your review! We are happy that you were pleased with your purchase.
I bought a bunch of books from discover books not every book they sent me was wrong title but I got a couple over the year wrong and also they send books that have ripped pages I also received a book they had a ripped front cover which to me is unacceptable I would tell you to buy your books elsewhere when buying on eBay or Amazon or any other sites that you see is by discover books the book that I bought it from them was called sleeping beauty by Walt Disney mouse works and this is what they sent me instead this is not what I ordered this is why I'm making a big deal of this issue
I completely understand your frustration and please know that we have been working and continue to work towards error free shipments. We have also updated our listing policies and are seeing improvements weekly regarding items arriving not in the listed condition. We do hope that you will allow us another chance to be of service to you.
Every time i purchase books from this website never get my full order. They do refund the amount of the book missing but never ask if you still want the order after realizing they dont have the book/books you ordered. Its really frustrating.
Thank you for your review. Our shipping team and our customer service team so that we can notify customers if all items are not able to be shipped. We are sorry to this was not a working policy at the time you placed your order. We do hope that you will allow us another chance to be of service to you.
Prices are higher than Half Price Books or Amazon vendors... poor quality... if you order be willing to wait 3+ weeks!
Thank you for your review. We are working everyday to be more competitive. We have also changed our shipping partners and have a decrease with items arriving.
Deliver defective merchandise. Express regret when this is pointed out. Then make it as hard as possible to get a refund. Demand multiple sets of photos. Each nitwit who answers your email has clearly not read PREVIOUS emails. One nitwit says, "Just donate the defective merchandise. Warm regards!" But when one asks when to expect refund, next nitwit asks for return of item.
They are the WORST online merchant with whom I have ever dealt. They are either crooks or mental defectives. Or both. I only regret ZERO STARS is not an option. Avoid them like the PLAGUE or you are in for the waste of time of your LIFE.
Thank you for your review and for pointing out that our return/refund policy needs work. We are working hard with our customer service team to make returning an item or issuing a refund easier for our customers.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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I am sorry to read this review. We do not ever want to send out books that are missing pages. If you could please contact our customer service team we'll be sure to make this matter right with you. [email protected]