Discover Books, LLCReviews 47

I have used a variety of online book stores and buy back places before however this has been the most dishonest experience I have encountered by a company that supposedly has fairly high ratings. Perhaps there was a dishonest employee working the day they received my book however I'm the one that got cheated in this case. I recommend reviewing their yelp and reddit forum for feedback versus some of these other sites to get more candid reviews.

This company steals your books and then changes their excuses for why they won't pay you. I have evidence of the book I sent with correct ISBN number however PiggyBook/Discover Books first claimed that they didn't receive anything in the package from the USPS. When pressed, they then said it was actually an incorrect item. When pressed again for them to provide me with evidence of how the book magically changed in transit so I could submit a USPS claim, they said they couldn't provide me with any evidence as they trash everything at the end of the day. This company is incredibly shady and I would not recommend at all.

This company is also known as Piggy Book so please avoid if you don't want them to steal your items and then make bogus excuses without ever providing any evidence.

I purchased a book. The confirmation email showed. I tracked the order package with the USPS tracking number from the confirmation email, I got in my email. The status was "Shipment Received by the Postal Office in a different state, but the Package Acceptance was pending" and it listed an out of state USPS post office. I emailed customer service but the email address for discover books was in incorrect The emails I sent to the email address returned undeliverable. I have no expected delivery date In regards to this order. I called my post office and was told they haven't received the package yet. I would like to have this book I ordered. Still haven't received anything.

I don't understand the negative reviews here my books arrived in 5 business days and were in perfect condition. Oh and they were super inexpensive. This is a legit business.

They first gave me a used book when I bought a new one. They then sent me only one book when I bought two. They then tried to blame USPS.

Recurring complaint... I purchased a book and I got the confirmation email. I tried to log into my account to track the shipment, but login attempts failed. I requested a password reset but received no email. I managed to track the package with a USPS tracking number from the confirmation email. Status was "Shipment Received, Package Acceptance Pending" and it listed my post office. I emailed customer service and was given a new delivery date. After three weeks and two delivery dates passed, I called my post office and was told the package was from a third party shipper and they haven't received the package yet. I eventually received a full refund, but I'd rather have the book which still hasn't come.

Three out of five books, all graded as "very good," are library discards with stickers, tape, stamps, etc., even though only books graded "good" or lower are, as stated on the web site, possible library discards. Shipping, however, is free.

Excellent company! I have ordered two different times. I received exactly what I ordered. I have been very pleased with the very reasonable prices, free USA shipping, fairly fast delivery, US Postal Service home delivery, very good shipping packaging to protect the books, and the high quality of the books being sold. The described conditions of the books have been very accurate and well described. The several books that I ordered turned out to be former library books ( as mentioned in their condition ratings), but in excellent condition with no damage aside from library labels and bar codes on them. The selection of books available has been excellent, with hard to find books available in stock, and shipped quickly. I am very pleased with Discoverbooks.com. I will definitely continue to order more books from this company.

I purchased a book and I got the confirmation sent to my email. I tried to log into my account to track the shipping, and it wouldn't let me log in. I tried sending a password reset email to my email, but nothing came. I tried logging into my account using my auto-saved Google passwords, but that didn't work either. I wonder if my account was deleted, since I was even able to make a new account with the email that I had used for my first one. I have 0 way of checking when my package is coming and I'm pissed. Ive emailed customer service, but let's see what they say.

UPDATE: My book came in in fine. However I'm still upset about the situation with my account.

Yeah. I've been ordering a lot of books from the early 80s to mid-90s of late, and have learned that Discover Books and their affiliates sell books in poor condition. This would be fine if they were honest about it, but they're not. Each and every book I bought from them was in poor condition, but across the board Discover and their affiliates rated them as "very good" and charged accordingly. I've included two photos of books I've received from them. The one with the broken spine is "Emprise" by Michael P. Kube-McDowell (the exterior spine is so creased you can't even make out the title information). The other is "Orphan of creation" by Roger MacBride Allen. Really, they described a book with huge chunks missing from the back cover as "very good."
Because they have so many affiliated fronts, they can pull fast ones. I have a working list of store front names they use, but they most reliable way to spot them is to check the seller on Amazon. Clicking on the dealer's name for any given book will bring you to the "about page" where the seller's name and details will be listed. Discover Books affiliates with have the "Discover Books" logo just to the left. That's the third picture.

DO NOT ORDER ANYTHING FROM THIS COMPANY. IT IS BAD. I NEVER ORDERED ANYTHING AND THEY STILL SENT ME BOOKS THAT I RETURNED. I ALSO REPORTED THEM TO THE BETTER BUSINESS BUREAU (BBB). IT IS THE BEST THING TO DO.

I ordered a book from a beloved childhood series to replace one I had lost in a move. I was looking for specific cover art to match my childhood set. Not only did I receive exactly the cover art shown in the web image (not gonna lie I was worried it was going to be a different cover), it was in EXCELLENT condition and actually makes my other books look a little shabby. Thanks for completing my set for under $5 and better than it ever was! Took about 2 weeks to arrive.

I tried to support small business instead of evil Amazon but it ended up biting me. I ordered a book that I desperately needed but it never arrived and they couldn't offer any insight into where it went. How can you trust a business that doesn't track shipping and successful arrival to their customers outside of the U.S.?! Even their partner outside of the U.S. didn't have any information. A totally unacceptable business model that is designed for their convenience, not for customer satisfaction. Thanks for such kind customer service, Shannon, but kind platitudes only go so far when a customer has been left in the lurch.

I've ordered from them many times. I always order with a coupon so I get amazing prices on books I would otherwise never find. I can spend a lazy afternoon in the hammock just perusing the listings. I've given them feedback on a category of books I routinely search for, but would get mixed in with other books I DON'T want. (The words are similar.) They fixed that for me. Now I can search for my desired category and not be floored by 1000 off-topic books. Have never been let down.

Ordered a book on 02-21 and was informed that it could take up to 14 days to receive it. Today being the 15 days I called them and was told that I was refunded the money on 02-25 without any notice to me, no email, no phone call to let me know that they screwed up or didn't have the book.

SO, I waited like an idiot for 2 weeks for a book that would never come anyway. Clearly Discover Books is the definition of a very awful customer service. In fact one could argue their customer service is non-existant. A simple phone call from Discover Books to me after I ordered to let me know that they couldn't meet their end of the deal would have done it. No they couldn't even do that.

I needed this book on the date it was supposed to be delivered because it is a required text book for a class. Again they screwed me over since they wasted my time for nothing and said nothing to forewarned me so I could have ordered the book elsewhere. I won't be ordering from this company ever again because obviously they don't care whether they fulfill their end of the deal or not.

If you are not on a schedule or don't care whether you get the book you are promised and don't care whether there is some useful interaction with a responsible company customer service, I suppose you can order from them, just be aware you are dealing with an unreliable and unprofessional company..