Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Direct Unlocks

Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+438
See all photos
How would you rate Direct Unlocks?
grey stargrey stargrey stargrey stargrey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,970
This company does not typically respond to reviews

Instant Feedback

21,870 reviews

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
Follow Juan D.
Unfollow Juan D.
Share Review
Report Review

Fast and works as promised!
July 15, 2023

Everything worked as promised. The whole process took about a day and a half.

Date of experience: July 15, 2023
Mexico
1 review
0 helpful votes
Follow Kevin D.
Unfollow Kevin D.
Share Review
Report Review

No se desbloqueo
August 14, 2023
Updated review

Bien pero solo que el resultado no es como esperaba

Date of experience: July 14, 2023

Bien tuve problemas pero salió bien PM
July 10, 2023
Previous review

Bien tuve problemas pero salió bien PM

Date of experience: July 9, 2023
Colombia
1 review
0 helpful votes
Follow Edwin K.
Unfollow Edwin K.
Share Review
Report Review

Exelente
July 12, 2023

Mi celular funciona perfecto y se cumplió en todo el servicio ofrecido

Date of experience: July 11, 2023
California
1 review
0 helpful votes
Follow Edward P.
Unfollow Edward P.
Share Review
Report Review

They took my $30 and then charged me another $63 for a "final payment". Don't pay these guys anything, they will rip you off!

Date of experience: July 11, 2023
Tennessee
1 review
0 helpful votes
Follow Derrick T.
Unfollow Derrick T.
Share Review
Report Review

Great service
July 11, 2023

Great overall service efficient and timely delivery of ordered services. Thank you very much

Date of experience: July 11, 2023
GB
1 review
0 helpful votes
Follow Babatunde X.
Unfollow Babatunde X.
Share Review
Report Review

Horrible experience
August 9, 2023

I was tricked to make payment for the unlock, I did but every further inquiry to resolve the challenges I was encountering was not responded too. I wouldn't advise anyone to use them.

Date of experience: July 10, 2023
Kyrgyzstan
1 review
0 helpful votes
Follow Икрамжан Б.
Unfollow Икрамжан Б.
Share Review
Report Review

Not recommend
August 9, 2023

Do not recommend. The phone is not unlocked. With each stage, the cost of unlocking increases. There is no availability of funds. Messages are not being responded to

Date of experience: July 9, 2023
Turkiye
1 review
0 helpful votes
Follow MEHMET F.
Unfollow MEHMET F.
Share Review
Report Review

Super
July 9, 2023

Thanks, very nice services fır people on the world

Date of experience: July 8, 2023
Georgia
1 review
0 helpful votes
Follow Dave Q.
Unfollow Dave Q.
Share Review
Report Review

It's very expensive
August 7, 2023

This seems deceptive- I was quoted one price and then $58.00 is required to continue. It leaves a bad taste in my mouth. This service is very expensive- beware.

Date of experience: July 8, 2023
Maryland
1 review
0 helpful votes
Follow Sagy I.
Unfollow Sagy I.
Share Review
Report Review

Thank you very much for unlock my phone, I'm very satisfied with your professional service and simple instructions how to use the codes, my phone was unlocked approximately after 36 hours waiting, it's was great service, and great experience with your company

Date of experience: July 8, 2023
Florida
1 review
0 helpful votes
Follow Leonid Z.
Unfollow Leonid Z.
Share Review
Report Review

Used the wrong IMEI
August 7, 2023

Used the wrong IMEI. Didn't want to correct the error. Demanded more money.

Date of experience: July 8, 2023
California
2 reviews
0 helpful votes
Follow raj k.
Unfollow raj k.
Share Review
Report Review

This is totally a fraud service. I tried with two phones with imei's **************, **************. They first say $29 then 58$ then $7 and they are not telling me to pay $262. This is totally a fraud company. Don't fall for it. They won't credit back your money to your actual payment method.

Date of experience: July 7, 2023
GB
1 review
0 helpful votes
Follow Julia V.
Unfollow Julia V.
Share Review
Report Review

I think it is awful to trick people into paying double what they thought they would have to pay for your service. You need to state CLEARLY UPFRONT what the full charge will be for unlocking a phone.
On the plus side, the unlocking was successful.

Date of experience: July 7, 2023
New Jersey
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Share Review
Report Review

Surprising great service
July 7, 2023

Although it was not immediate, my phone was unlocked as promised.

Date of experience: July 7, 2023
Mexico
1 review
0 helpful votes
Follow Gerardo Y.
Unfollow Gerardo Y.
Share Review
Report Review

Estoy solicitando mi reembolso por correo electronico, vamos a ver que tal en esta solicitud

Date of experience: July 6, 2023
Georgia
1 review
0 helpful votes
Follow Sofie L.
Unfollow Sofie L.
Share Review
Report Review

Excellent!
July 6, 2023

I was a little "iffy" at first, but it was a great and fast service. Thank you!

Date of experience: July 6, 2023
Canada
1 review
0 helpful votes
Follow LASSAAD I.
Unfollow LASSAAD I.
Share Review
Report Review

Very bad experience
August 4, 2023

I pay 186$ US without any service
For 2 telephoned, the first telephone gave me a code that does not work at all and the second telephone answered me who must still pay extra money since without not being able to unlock
And I asked to refund my money but no answer

Date of experience: July 5, 2023
Brazil
1 review
0 helpful votes
Follow Fabio G.
Unfollow Fabio G.
Share Review
Report Review

Fast service and efficient
July 5, 2023

Unlocked my phone very quickly. Great service and efficient

Date of experience: July 5, 2023
Virginia
1 review
0 helpful votes
Follow Johnathan I.
Unfollow Johnathan I.
Share Review
Report Review

Professionals at it best!
July 5, 2023

Received codes faster then expected, phone is unlocked and working like new. Will recommend 10/10!

Date of experience: July 5, 2023
Chile
1 review
0 helpful votes
Follow Paz H.
Unfollow Paz H.
Share Review
Report Review

Muy muy mal servicio
August 3, 2023

Es una estafa te hacen pagar y se olv8dan de tu desbloqueo,nunca se desbloqueo el telefono y nunca contestaron los mail

Date of experience: July 4, 2023