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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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El proceso con direct unlocks fue demasiado sencillo, sin complicaciones y 100% efectivo.
La verdad muy buena, muy recomendable, al principio pensé que era una estafa, pero no! Te explican paso a paso lo que va sucediendo con tu pedido de desbloqueo, fue más rápido de lo que me imaginé, la verdad muy conforme con todo, SÚPER RECOMENDADO!
Hola Jesús Pulido, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio y que superó sus expectativas. Es maravilloso saber que nuestra guía paso a paso y nuestro rápido tiempo de respuesta lo dejaron feliz y satisfecho. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse con nosotros. ¡Gracias nuevamente por recomendarnos! Saludos cordiales, Carlota
Easy and fast process, love it!
Phone was unlocked faster than expected
Hi Jose,
Thank you for your positive review! We're thrilled to hear that you found the process easy and fast, and that your phone was unlocked quicker than expected. We're also grateful that your close friend recommended our services.
If you have any other questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 11!
Best regards,
Charlotte
The service worked as expected but it took 3 days to unlock the device. The eligibility fee and actual unlock fee are different so you end up paying close to $90 USD. The process was simple though and there wasn't any hassle entering information and getting the confirmation of the unlock emailed to you.
Hi Kathryn,
Thank you for sharing your experience with us. I'm glad to hear that the service worked as expected and that the process was simple for you.
I understand that the additional cost for the actual unlock fee might have come as a surprise. Our checkout page does outline the costs clearly, which include the Eligibility Check fee of $28.99 and the Standard Unlock fee of $50. This way, we ensure transparency in what you'll be paying for.
I'm happy to inform you that your iPhone XR is now unlocked and you should have full access to use it with any network. If you have any more questions or need further assistance, feel free to reach out.
Thank you for choosing our service! Enjoy your unlocked phone!
Best regards,
Charlotte
I wasn't sure at first, l read other reviews but l wasn't totally convinced. So l decided to get it a try and l was surprised that everything went smoothly. I had step by step instructions and the process was simple but fast too.
Hi Chinedu,
Thank you for sharing your experience! I'm really glad to hear that everything went smoothly for you and that the step-by-step instructions were helpful. We strive to make the unlocking process as straightforward and efficient as possible.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Best,
Charlotte
At first it's presented as if iys gonna cost you approximately 25€. Once paid they will ask you an extra 50 € to receive the code.
The code worked but the final cost is very exoensive and the method is a bit sneaky.
Hi Ricardo,
Thank you for sharing your experience. I understand your concern about the costs involved. Our process includes both an Eligibility Check (which you've already completed for €26.99) and a Standard Unlock fee (€56). We strive to make all costs clear on the checkout page before purchase.
I’m glad the code worked for you! While I understand the total cost can seem high, we aim to provide a reliable unlocking service. If your phone didn't prompt for an unlocking code, we would have recommended a Remote USB Unlock at an additional fee, as detailed in our policy.
We appreciate your feedback and are always working to improve our services. If you have any further questions or need more assistance, please don't hesitate to reach out.
Best regards,
Charlotte
It took about four days but each step of the process was explained. More expensive than I thought.
Hi Shanon,
Thank you for sharing your experience and feedback with us. I'm glad to hear that each step of the process was explained clearly. Your patience throughout the four-day unlocking period is much appreciated.
Regarding the costs, as mentioned during the checkout process, we outline all the fees upfront before any payment is made. For your iPhone 8 Plus, you have successfully completed the Eligibility Check for €13.49 and the Standard Unlock for €44.
It's fantastic to know that your iPhone 8 Plus is now unlocked and ready for use! If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Charlotte
En un principio con preocupación de si sería cierto o no, pero me arriesgue con tarjeta y todo el proceso simple, decía espera de 16 horas pero resulta excelente y liberado antes del tiempo que me apareció, LO RECOMIENDO AMPLIAMENTE
Hola Luis Navarro, ¡Muchas gracias por tomarte el tiempo de dejar una reseña tan positiva! Me alegra saber que tuvo una experiencia fluida y satisfactoria con nosotros y que el proceso de desbloqueo de su iPhone 7 Plus se completó incluso más rápido de lo esperado. Su confianza y recomendación significan mucho para nosotros. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
Ótimo! Demora um pouco para a efetivação do serviço. Agora aguardo o premium para resolver outro aparelho.
Olá Jairo Menezes, Muito obrigado pela sua avaliação e por escolher nosso serviço! Fico feliz em saber que o desbloqueio do seu Galaxy S23 Ultra foi concluído. Aqui estão seus códigos de desbloqueio novamente para referência: - NCK: 6863172505925862 - MCK: 5749039351592509 É ótimo saber que você está satisfeito e apenas aguardando o serviço premium para resolver outro dispositivo. Nós sempre nos esforçamos para garantir que nossos processos sejam tão tranquilos quanto possível, mesmo que às vezes demorem um pouco. Caso precise de ajuda ou tenha mais dúvidas, sinta-se à vontade para entrar em contato. Atenciosamente, Carlota
Overall good service once you understand the 2 separate charges for eligibility and unlocking.
Very quick to receive unlock code and easy to follow instructions.
Hi Je Fuller,
Thank you for your review and for choosing our service to unlock your Huawei P30 lite! I'm glad to hear that you found the process quick and the instructions easy to follow.
Regarding the two separate charges: you've already completed both the Eligibility Check and the Standard Unlock payment, so no further payments should be necessary unless your phone doesn't prompt for an unlocking code. In such cases, a Remote USB Unlock would be required as mentioned [in our policy](https://directunlocks.com/refund).
Your unlock code is **0404360689343296**. Please ensure you use a non-EE sim card to enter this code. If your phone doesn't prompt for the code, you would need to proceed with the Remote USB Unlock.
If you have any questions or need assistance, feel free to ask. We appreciate your understanding and hope you enjoy using your unlocked phone!
Best regards,
Charlotte
Used serviced to unlock tablet with AT&T, was fast as well and efficient! I was indeed skeptical because I haven't needed to do this since I had a blackberry but I took a chance and it worked! So glad I did!
Hi Lindsey,
Thank you for sharing your positive experience with us! I'm thrilled to hear that the unlocking process for your Apple iPad with AT&T was fast and efficient. Your feedback genuinely means a lot to us.
If you have any questions or need further assistance in the future, don't hesitate to reach out. Enjoy your newly unlocked device!
Best regards,
Charlotte
Hace unos días buscando en internet me encuentro esta página para desbloquear mi teléfono al principio dudé pero decidí arrestarme en esa decisión y comencé por hacer un primer pago luego me solicitaron otro pago pero no dudé y lo hice porque algo me decía y me daba seguridad tras la espera de tres o cuatro días me dieron los códigos para el desbloqueo de mi móvil el cual quedó totalmente desbloqueado al ejecutarlos estoy muy contento con el trabajo de este equipo felicitaciones
Estimado Gilberto Pérez, ¡Muchas gracias por compartir tu experiencia positiva! Estamos encantados de saber que su LG Harmony 3 ya se desbloqueó exitosamente y que se sintió seguro y apoyado durante todo el proceso. Sus amables palabras y reconocimiento definitivamente significan mucho para nuestro equipo. Si necesita ayuda en el futuro, ya sea para desbloquear otro dispositivo o cualquier otra consulta, no dude en comunicarse con nosotros. ¡Felicitaciones por desbloquear exitosamente su teléfono, Gilberto! Saludos cordiales, Carlota
Poco tardado, realmente fue más costoso de lo que se planteó al inicio, el costo fue incrementando gradualmente, pero al final ha funcionado correctamente. Estoy satisfecho
Hola Raúl, ¡gracias por tus comentarios! Me alegra saber que el desbloqueo de su iPhone 13 fue exitoso. Entiendo que el aumento gradual del costo puede ser inesperado, pero nos alegra que haya alcanzado un resultado satisfactorio. Todas las tarifas se detallaron en la página de pago antes de su compra, y es genial saber que el servicio funcionó como se esperaba al final. Si necesita más ayuda o tiene alguna pregunta, no dude en comunicarse. Saludos cordiales, Carlota
I bought my daughter's old phone not knowing it was locked. I used Direct Unlock, paid the $80 waited the seven days they said it would take the the phone to be unlocked all for nothing. They told me it was hardlocked and gave me "credit" that I have no use for, which means they get to keep my money. If they really want to refund me that can refund it to my credit card.
Hi Tara,
Thank you for reaching out. I’m sorry to hear about your experience. I understand how frustrating it can be when things don't go as planned.
Your phone was identified as "Hard-Locked," which means it's particularly challenging to unlock and falls under our policy for issuing a credit note. According to our Terms and Conditions, specifically section 7.5, "Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
While I understand you may feel a credit note isn't useful, it can be redeemed against any other unlocking service you might need in the future or for a different device. This is our way of ensuring you still receive value for your purchase.
If there's anything else I can assist you with or if you need help understanding how to use the credit note, please don't hesitate to let me know.
Best wishes,
Charlotte
Hola Carlos, ¡muchas gracias por tus amables palabras y comentarios positivos! Estamos encantados de saber que tuvo una buena experiencia con nuestro servicio y que encontró a nuestro equipo responsable y agradable para trabajar. Es fantástico saber que las recomendaciones de amigos te trajeron hasta nosotros y nos alegra haber podido cumplir con tus expectativas para desbloquear permanentemente tu iPhone 14 Pro Max. Si tiene más preguntas o necesita más ayuda en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
Me ayudó mucho a entender muchas cosas que necesitaba saber sobre la actualidad de mi teléfono y paso a paso me ayudaron a desbloquearlo muy buena página recomendada al 100
Hola Juan, ¡muchas gracias por compartir tu experiencia con nosotros! Me alegra saber que nuestra guía paso a paso le resultó útil y que pudo desbloquear con éxito su iPhone 14 Pro. Su satisfacción es nuestra principal prioridad y su recomendación significa mucho para nosotros. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Disfruta de la nueva libertad con tu teléfono desbloqueado! Mejor, charlotte
Tenho um Oneplus 11, com bloqueio regional. Solicitei os serviços DirectUnlocks e tudo correu bem, até eu descobrir que o meu smartphone não abria a janela para digitar o código de desbloqueio. Segundo DirectUnlocks,eu cometi um erro por não verificar, antes de fazer o pedido, se o smartphone pedia o código de desbloqueio. A empresa me deu uma carta de crédito compensatória que, infelizmente, jamais irei utilizar, pois não comprarei mais smartphones com bloqueio regional.
Olá José, obrigado por compartilhar seu feedback. Lamento saber de sua experiência com o OnePlus 11 em relação ao problema de bloqueio regional. Em relação à janela do código de desbloqueio não aparecer, "se o seu aparelho não solicitar um código de desbloqueio antes do pagamento, não poderemos desbloquear o dispositivo, mas ainda incorreremos em custos de envio e você terá que usar um desbloqueio USB remoto com custo adicional." Infelizmente, como esta é uma condição do nosso serviço, não foi possível reembolsá-lo. A carta de crédito emitida destina-se a ajudar nas necessidades futuras de desbloqueio. Entendo sua frustração e agradeço sua confiança inicial em nossa alta taxa de sucesso. Embora a nota de crédito possa parecer inútil agora, ela poderá ser usada para qualquer serviço de desbloqueio de SIM no futuro, não apenas para smartphones com bloqueio regional. Para a sua situação atual, se você decidir prosseguir com o desbloqueio remoto do USB, pode ser uma solução viável para desbloquear o OnePlus 11 e totalmente operacional. Obrigado novamente pelo seu feedback e espero que possamos ajudá-lo melhor no futuro. Atenciosamente, Carlota
La pagina trae toda la explicación y excelente servicio, una pagina en la que confiaría una y otra vez
Hola Juan, ¡muchas gracias por tu brillante reseña y por elegir Desbloqueos Directos! Estamos encantados de saber que tuvo una experiencia de desbloqueo rápida y eficiente y que nuestro servicio cumplió con sus expectativas. Su confianza significa mucho para nosotros. Si necesita más ayuda o tiene más dispositivos para desbloquear en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudarle y garantizarle procedimientos de desbloqueo sin problemas! Gracias de nuevo por tus amables palabras y recomendación. Saludos cordiales, Carlota
Necesitaba liberar mi telefono iphone 13, me encontré con esta página, leí los comentarios y aposté por ella! La
Espera fue de una semana y no me arrepiento, empresa full recomendada
Hola Quircio Fung, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que tuvo una excelente experiencia con nuestro servicio y que el desbloqueo de su iPhone 13 fue exitoso. Su satisfacción es nuestra principal prioridad y es fantástico saber que nuestro servicio le resultó confiable y eficiente. Si tiene otros dispositivos que necesita desbloquear en el futuro o si tiene alguna otra pregunta, no dude en comunicarse. Saludos cordiales, Carlota
DirectUnlocks was super eat to use & helped me unlock my phone I've been trying to get unlocked for a long time. If it wasn't for them I wouldn't know what to do! If you have trouble unlocking any phone, seriously try DirectUnlocks.
Hi Leslie,
Thank you so much for your wonderful review! We're thrilled to hear that DirectUnlocks made the unlocking process smooth and hassle-free for you. It's fantastic to know that you found our service so valuable and that it saved you both time and money.
If you ever need any further assistance or have any additional questions, don't hesitate to reach out. Enjoy using your unlocked iPhone XR!
Best regards,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Fernando, ¡muchas gracias por tus comentarios positivos! Estamos encantados de saber que el proceso fue sencillo y eficaz para usted. Elegir Desbloqueo Directo fue una gran decisión y estamos encantados de que haya cumplido con sus expectativas. Usar una computadora para ver los cargos finales es un buen consejo y le agradecemos que lo comparta con otros clientes. Si necesita más ayuda o tiene más preguntas, no dude en comunicarse. ¡Disfruta usando tu iPhone 13 Mini desbloqueado con cualquier operador que prefieras! Saludos cordiales, Carlota