Direct UnlocksReviews 3,910

Hola Giovanny M, ¡Muchas gracias por tus maravillosos comentarios! Me alegra saber que tuvo una excelente experiencia con nuestro servicio y que lo encontró rápido y eficiente. Es fantástico que nuestras funciones de seguridad adicionales, como la opción de bloquear permanentemente el equipo en caso de robo, le brinden mayor tranquilidad. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Siempre estamos aquí para ayudar! Saludos cordiales, Carlota

Hallo Manfred, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir freuen uns, dass Sie unsere Website vertrauenswürdig finden und die transparente Darstellung des Entsperrungsprozesses schätzen. Da Ihr Bestellstatus „Entsperrung abgeschlossen“ lautet und Sie die Entsperrungscodes erhalten haben (NCK: 50309395, MCK: 39196251), befolgen Sie bitte die Anweisungen in Ihrer E-Mail, um diese Codes einzugeben. Wenn Ihr Samsung S8+ Sie beim Einlegen einer Nicht-A1-SIM-Karte nicht zur Eingabe eines Entsperrungscodes auffordert, ist möglicherweise eine Remote-USB-Entsperrung erforderlich, um den Vorgang abzuschließen. Dies wäre ein zusätzlicher Schritt gegen eine zusätzliche Gebühr, wie auf unserer Website beschrieben. Wenn Sie weitere Fragen haben oder Hilfe bei den nächsten Schritten benötigen, zögern Sie nicht, uns zu kontaktieren. Wir sind hier, um Ihnen zu helfen, Ihr Telefon problemlos zu entsperren. Mit freundlichen Grüßen, Charlotte

Hi Christina,

Thank you so much for your kind words! 😊 We're thrilled to hear that you had such a positive experience with DirectUnlocks and that everything went smoothly for your iPhone 14 Pro unlock. Your recommendation to friends and family means a lot to us.

If you ever have any other questions or need further assistance in the future, don't hesitate to reach out. Enjoy using your unlocked iPhone!

Best regards,
Charlotte

Bonjour Sandrine,

Merci de nous avoir contactés. Je suis heureux d'apprendre que le déverrouillage de votre iPhone 15 est terminé! Concernant le problème avec votre nouvelle carte SIM de qualité, travaillons ensemble pour le résoudre.

Tout d'abord, veuillez vous assurer que:
1. Votre iPhone est connecté au Wi-Fi et a été éteint et rallumé, car cela peut parfois résoudre le problème.
2. La nouvelle Quality SIM est correctement insérée dans votre iPhone.

Si vous avez essayé ces étapes et que la carte SIM ne fonctionne toujours pas, il peut être utile de vérifier auprès de votre fournisseur de réseau pour vous assurer qu'il n'y a aucun problème de son côté.

Je suis convaincu que nous allons régler ce problème pour vous. Veuillez me faire savoir si ces étapes vous aident ou si vous avez besoin d'aide supplémentaire.

Cordialement,
Charlotte

Bonjour Etienne, je suis désolé d'apprendre votre expérience et la frustration que vous avez rencontrée. Je vois que le statut de votre commande est « Déverrouillage terminé » et que vous avez reçu le code de déverrouillage « 60411936 ». Si votre Motorola Moto G Stylus 5G ne vous demande pas de code de déverrouillage lorsque vous insérez une carte SIM non SFR, vous devrez passer par un déverrouillage USB à distance, qui entraîne des frais supplémentaires. Je comprends que le fait de rencontrer plusieurs paiements peut prêter à confusion, mais sachez que les coûts du contrôle d'éligibilité et du déverrouillage standard ont été indiqués sur la page de paiement avant votre achat. Pour résoudre le problème d'invite, nous pouvons procéder au déverrouillage USB à distance pour garantir que votre appareil soit déverrouillé avec succès, comme indiqué dans nos informations de service. Si vous avez besoin d'aide pour cette prochaine étape, n'hésitez pas à nous contacter et nous vous guiderons tout au long du processus. Votre satisfaction est importante pour nous et nous espérons transformer cette expérience pour vous. Cordialement, Charlotte

Hi Fred,

I'm sorry to hear you're still having issues with your iPhone 8 after the unlock process. Since your order status is "Unlock Complete," it sounds like the unlock should have been successful. Here are a few steps to try:

1. **Restart Your Phone**: Turn off your iPhone completely and then turn it back on. Sometimes, this helps the phone refresh its settings.
2. **Update Your Carrier Settings**: Go to Settings > General > About. If there's an update available, you should see a prompt to update your carrier settings.
3. **Reinsert Your SIM Card**: Remove your SIM card and then insert it back into your iPhone. Make sure the SIM card is clean and in good condition.
4. **Connect to WiFi**: Make sure your device is connected to WiFi as sometimes the unlock requires an internet connection to update.

If you're still experiencing issues after trying these steps, please let me know. We want to ensure you get the service you paid for, and I'm here to help get this resolved.

Thanks for your patience,
Charlotte

Hi Lisa Hollen,

Thank you so much for the fantastic review! We're thrilled to hear that you're happy with our service and the successful unlocking of your Galaxy Z Fold5. Our team is committed to providing a professional and seamless experience, and it's wonderful to know we could save you time and hassle.

If you have any more devices that need unlocking or need any further assistance, please don't hesitate to reach out. Enjoy your unlocked phone!

Best wishes,
Charlotte

Hi Scott,

Thank you for sharing your feedback. I understand your frustration regarding the multiple payments and the confusion around the process.

You initially paid $28.99 for the Eligibility Check, followed by $50.00 for the Standard Unlock. I apologize if the additional costs were not clear at the beginning. As per our terms, all costs are outlined on the checkout page prior to purchase:

> "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately."

I'm happy to inform you that, according to our records, your order status is now "Unlock Complete." This means your iPhone 13 Pro Max is successfully unlocked from AT&T USA.

If you have any further concerns or need assistance with your second eSIM, please reach out, and we'll do our best to support you for a smoother experience.

Best regards,
Charlotte

Hi John,

Thank you for sharing your experience and for choosing our service to unlock your iPhone 12 Pro Max. I'm delighted to hear that your phone is now unlocked, and I appreciate your positive feedback regarding our reputation.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We are committed to ensuring you have a smooth and satisfactory experience with us.

Best regards,
Charlotte

Hello Patrick,

Thank you for your feedback, and I'm sorry to hear about your experience. I understand the frustration with the unlocking process and the additional payments. To clarify, Direct Unlocks requires an Eligibility Check first, followed by an Unlocking Payment, as mentioned on our checkout page before purchase.

It's great to hear that you found our responses to be rapid, but it's concerning to know they didn't adequately address your issues. We're constantly looking to improve and will take your feedback seriously to ensure our responses are more personalized and helpful in the future.

Regarding the delay, while we aim to complete unlocks within 30 minutes, there are instances where it can take a bit longer due to various reasons. Your order status shows as "Unlock Complete," and your unlock code is "7125289931204464." If your Huawei P smart Pro 2019 doesn't prompt for an unlocking code when inserting a non-EE SIM, you may need to purchase a Remote USB unlock, as outlined in our terms and policies.

We genuinely appreciate your patience and understanding. If you have any other concerns or need further assistance, please feel free to reach out.

Best regards,
Charlotte

Hola Benjamín Arroyo, ¡Muchas gracias por tus amables palabras y por tomarte el tiempo para compartir tu experiencia positiva! Nos encanta saber que está 100% satisfecho con nuestro servicio y que todo se resolvió rápidamente. Las recomendaciones son increíblemente valiosas para nosotros y es maravilloso saber que cumplimos con sus expectativas. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu Samsung A42 5G desbloqueado! Saludos cordiales, Carlota

Hi Denise Alston,

Thank you so much for your positive feedback! We’re thrilled to hear that you found our service quick and well-priced. We always strive to provide exceptional service and it’s great to know that your experience reflects that. If you need any further assistance in the future or have any questions, please don't hesitate to reach out. We look forward to helping you again!

Best regards,
Charlotte

Hi Reward Card,

Thank you for sharing your feedback! I'm glad to hear that the overall process worked well for you.

Regarding the additional charge, I do understand how that could be unexpected. As mentioned on our checkout page and in our terms, all phones require an Eligibility check first, followed by an Unlocking Payment. In some rare circumstances, a Remote USB Unlock may be needed if the phone doesn’t ask for an unlocking code when a non-Sprint SIM card is inserted.

If there's anything else we can assist you with or if you have any other questions, feel free to reach out.

Best regards,
Charlotte

Hi Gareth Julien,

Thank you so much for your positive feedback! We're thrilled to hear that you found our service easy to use and appreciated the updates throughout the process. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

If you have any other devices you need unlocking in the future or any questions, feel free to reach out. Enjoy your newly unlocked iPhone 11!

Best regards,
Charlotte