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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I was having difficulty getting my phone unlocked by the original carrier. They wanted to speak to the original owner. But unfortunately that person was deceased. Thankfully I found Direct Unlocks and they were able to get it unlocked for me in just a short time.
Ótimo atendimento! Recomendo a todos.
O trabalho foi muito bem feito. No meu caso foi trabalhoso para eles, por isso demorou alguns dias. No final deu certo, valeu a pena.
Muito obrigado!
Olá Marco, muito obrigado pela sua fantástica avaliação! Fico muito feliz em saber que você teve uma experiência positiva com nosso serviço e que o desbloqueio foi bem-sucedido. Sua paciência durante o processo é muito apreciada e estou feliz que valeu a pena esperar por você. Se você precisar de assistência novamente no futuro, ou se tiver amigos ou familiares que precisem de serviços semelhantes, não hesite em nos contatar ou nos recomendar. Obrigado novamente por escolher o Direct Unlocks, Charlotte
Scam, avoid like a plague! Speak to your bank, report as a fraud transaction so you can get your money back. They advertise unlocking services and mislead you to pay a free, and then you discover that is not for unlocking a device, but to CHECK if a device can be unlocked. Then they ask you for MORE money to unlock your device, which if they cannot unlock, they will still keep your money. It is a scam, it is robbery, it is fraud! Reviews are all fake, bots, purchased from call centres abroad to pretend it is not a scam. Check other people scammed by them here on moneysavingexpert forums, lots of people!
Hi A De Souzbleicker Bleicker,
I'm sorry to hear that you're feeling frustrated with our process. I understand it can be confusing, but let me try to clarify things for you.
You've made two payments: £23.99 for the Eligibility Check and £34 for the Standard Unlock. These payments are necessary steps to ensure we can unlock your ZTE MC888 from the network Three UK. I can assure you that all these costs are clearly outlined on our checkout page prior to any purchase.
Currently, your order status is "Hard-Locked." As mentioned in our [Terms and Conditions](#), "Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock." You've been issued a credit note which can be used against any sim unlocking service, and for any device.
I encourage you to continue the process using the credit note provided to complete the unlocking. If you have any further questions or need assistance, please let me know.
Best,
Charlotte
At first I was skeptical but in the end, all my needs were met. Thank you.
Hi Crystal Bray,
Thank you so much for sharing your experience with us! I'm delighted to hear that we could meet all your needs in the end. If you have any further questions or need assistance with anything else regarding your Samsung Galaxy Z Fold 3 5G, please don't hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
The service is very precise, quick, and straightforward, making it easy to unlock and access.
Hello Dai Ton,
Thank you for using Direct Unlocks! I'm glad to inform you that your order status is "Unlock Complete." 🎉
To proceed with unlocking your Samsung Galaxy S24 Ultra, here are your unlock codes:
- NCK: 9072418197582496
- MCK: 5353149637151727
- RGK: 00000000
- ERGK: 00000000
Please follow the instructions provided in the email for entering these codes into your device.
If you encounter any issues or have further questions, don't hesitate to reach out. We're here to help ensure you have a smooth unlocking experience!
Best regards,
Charlotte
I bought a refurbished iPhone in the UK which was sold as unlocked.
Not so.
I contacted Direct Unlocks and followed their instructions. The phone was locked to a Japanese provider. DU suggested that it would take up to five days.
Painful, but what other option did I have as it was a Friday evening?
The process started and after 3 days, I received a message saying that the unlocking was restarted with the Manufacturer as the Japanese provider was unresponsive. Two more days and my phone is unlocked. Life is restored to normal.
All through the wait period I was kept informed of progress and apologies for the delayed process.
Well done all at Direct Unlocks. Thank you.
Dear Mr. Willcocks,
Thank you so much for sharing your positive experience with Direct Unlocks. We're delighted to hear that despite the initial inconvenience, your iPhone SE 2020 has been successfully unlocked from NTT Docomo Japan. Your patience through the process is greatly appreciated, and it's wonderful that we could restore your phone and your peace of mind.
Should you require any further assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Charlotte
My experience was great,the process was fast and accurate.i was looking for this help but came up short every time.I will tell all my friends and family about this great website.Times are hard and this Helped me say alot of money.
Hi Bruce,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service and that we could help you save money during these times. It's wonderful that your brother referred you to us, and we're grateful for your recommendation to friends and family.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!
Best,
Charlotte
I wish I knew about the icloud unlock before the phone unlock. I would have ensured the icloud was unlocked before. I didn't realized it takes at least 36 hours before completion. After all said and done, everything was done as stated.
Hi Esley,
Thank you for sharing your experience and for your positive feedback about our service. I understand that the iCloud activation lock can sometimes be an unexpected step in the process. We always recommend checking for the Activation Lock to ensure a seamless unlocking experience.
I'm glad to hear that everything was done as stated and that you found our service through a recommendation. If you have any other devices you wish to unlock or need any further assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your business!
Best regards,
Charlotte
Good service throughout with all the tracking progress, was easy and quick to unlock my S20+.
Highly recommended 👌
Hi Tanka Limsu,
Thank you so much for the positive feedback! We're thrilled to hear that you found our service easy and quick and that you were satisfied with the unlocking process of your S20+.
If you have any further questions or need additional assistance, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
I paid the initial amount and unfortunately had to pay even more for the sim pin. It was unexpected but I figured I was halfway there. Otherwise great service and experience!
Hi there,
Thank you for sharing your feedback! I'm glad to hear that you found our service and experience great overall. I understand the additional costs were unexpected, but I'm pleased to hear that you continued with the process.
Just to clarify, all costs, including the Eligibility Check and the Unlocking Payment, are clearly outlined on the checkout page before you make a purchase. This helps ensure there are no surprises along the way.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
Hi Luis,
I'm thrilled to hear that the unlock service worked as advertised and that you were satisfied with the quality of our service! If you have any more questions or need further assistance, feel free to reach out. We appreciate your business and are glad we could help you unlock your iPhone 7 successfully.
Best regards,
Charlotte
I was very sceptical about direct unlock after I start waiting over the time they give me for it to be complete. It was about 4 days time in total I wait. I was getting a little frustrated as the hours pass by. Until boom. They send me the code and as soon as I enter it my phone was open. So after all I was very please that it wasn't a scam.
Hello Victoriano,
Thank you for sharing your experience with us! We appreciate your patience and understanding as we worked on unlocking your Samsung Galaxy Note9. We're thrilled to hear that everything worked out well in the end and that the code successfully unlocked your phone!
It's great to know that our team could assist with your questions promptly. Your feedback helps us continue to improve our service and ensure a positive experience for all our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Charlotte
Was hesitant at first, but I got my unlock code in a few days. Thank you very much
Hi Jamie,
Thank you for sharing your experience! I'm glad to hear that you received your unlock codes and it helped you resolve the issue with your Galaxy S24 Plus. We strive to make the process as smooth as possible, and it’s fantastic to know that it worked out for you.
If you have any further questions or need assistance with anything else, don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
Hola Anel Cruz Pacheco, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que su experiencia con nosotros fue excelente y que nuestro servicio le pareció muy bueno. Las recomendaciones de clientes satisfechos como usted significan mucho para nosotros y es fantástico saber que podemos estar a la altura de sus expectativas. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
I had an iPhone 13 I didn't use and I gave it to my brother. I used Direct Unlocks and it was very user friendly and super easy to understand. The phone was good to go and he has been using it with no problems. I will use Direct Unlocks again the next time as well.
Hi Eric,
Thank you so much for your positive review and for choosing Direct Unlocks for your iPhone 13! We're thrilled to hear that your experience was user-friendly and your brother is enjoying the unlocked phone without any issues. It's always great to know our service is meeting expectations and delivering smooth experiences.
We appreciate you sharing your reasons for choosing us and are glad our reputation and ease of use stood out to you. We're looking forward to assisting you again in the future!
Best regards,
Charlotte
I loved using the service it was quick and easy to unlock my device, I spent 2 Hours on hold with AT&T trying to get my device unlocked with no luck. I Found direct unlocks and decided to give it a try. Boy was I amazed with the courtesy they extended! They went directly to the source when AT&T was dragging their feet. Thank You Direct Unlocks
Hi Michael Drake Vaughn,
Thank you so much for your wonderful feedback! I'm thrilled to hear that you had such a positive experience with our service and that we could make the process quick and easy for you, especially after your long wait with AT&T.
Your appreciation of our professionalism and our competitive prices means a lot to us. We strive to provide the best service for our customers, and it's great to know we were able to meet your needs and expectations.
If you ever need any further assistance, don't hesitate to reach out. Enjoy your unlocked Samsung Gear S!
Best regards,
Charlotte
There was a delay to get the code but once I got the code it went smooth
Hi Wilson,
Thank you for your feedback! I'm glad to hear that the unlocking process was smooth once you received the code and that you found it satisfactory. We appreciate your patience regarding the delay, and I'm happy it worked out for you in the end.
Should you need any further assistance or have any questions about using your unlocked Samsung Galaxy S24 Ultra, feel free to reach out.
Thank you for choosing Direct Unlocks!
Best regards,
Charlotte
My phone was network locked, and I did not know the network it had been on, as the phone was a gift. Direct Unlocks kindly helped me know which network the phone had been on, and then proceeded to systematically work on getting the phone unlocked. Which, after an email advising the network unlock code, and upon entering the code, my phone was unlocked and ready to use.
Hi Alexander,
Thank you so much for sharing your positive experience! We are delighted to hear that we could help you identify the network and successfully unlock your Samsung Galaxy A20e. Your satisfaction is our top priority, and we're glad to have met your expectations.
If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Took longer than expected, but they managed to get the phone unlocked.
Hi Brandii S,
Thank you for your feedback! I'm glad to hear that your iPhone XR has been successfully unlocked from AT&T USA, albeit with a bit of a delay.
If you have any future needs or encounter any issues with any of your devices, please don't hesitate to reach out to us. We're here to help!
Best regards,
Charlotte
I had a company phone that was locked from their carrier and I could not get them to unlock it I went through the direct unlock process and got it unlocked easy
Hi Blas Rodriguez,
Thank you for your feedback! I'm delighted to hear that you had a smooth and successful experience unlocking your iPhone 11 with Direct Unlocks. It's great to know that our service was able to meet your needs efficiently.
If there’s anything else you need or if you have any further questions, feel free to reach out. We’re always here to help!
Best regards,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristen,
Thank you so much for sharing your positive experience! I'm glad we could assist in unlocking your Motorola Moto Edge 2021, especially given the circumstances with the original carrier. We strive to provide a smooth and efficient service, and it’s great to hear that we met your expectations.
If you have any further questions or need additional support, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte