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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have an Iphone 15 which was locked on TIM US and they managed to unlock it very quickly and legally.They also negotiated and I paid only 50% of the initial fee
Dealing with this mob was the worst commercial experience I have ever had. Sneaky with their billing. Zero communication for support. Ridiculously long wait for code. I'm still waiting. It's been six days. Zero stars
Hi Shauna,
I’m really sorry to hear about your experience and I completely understand your frustration. I want to assure you that we do aim for clear communication throughout the unlocking process.
Currently, your unlock is 3% complete, and it should be finished within about 4 days and 1 hour. We’re working hard to get you that unlocking code.
I appreciate your patience during this time. If you have any other concerns, feel free to reach out!
Best,
Charlotte
Scam take your money then ask for more then they ask for profe of id bank photos. They scam me good but I hope this helps someone else
Hi Jorden,
I'm really sorry to hear you're feeling this way. I understand that the process can be frustrating, but I want to reassure you that all charges are outlined clearly during the checkout. You've already made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock.
Since your order status is "Unlock Complete," it seems your unlock codes are ready to use. You can unlock your Samsung Galaxy S24 Ultra with the code provided: "4228002635124067". If you need any help with the unlocking process, just let me know—I’m here to help!
We appreciate your feedback and hope you give us another chance to provide a better experience.
Best,
Charlotte
I bought a phone and it was unlocked, it was a Samsung S25+ and I was skeptical at the beginning, but after 48 hours i received the code amd unlocked my device. Thank you guys
Hi Zhamir Hurtado,
Thank you so much for sharing your positive experience! We're thrilled to hear that you successfully unlocked your Samsung S25+ and that our service met your expectations. If you have any questions or need assistance in the future, feel free to reach out. Enjoy using your unlocked device!
Best regards!
I was a bit sceptical at first! But I decided to go through with the unlock.
It did take a few days and I was a little concerned but direct unlocks message me to say O2 were taking to long and they would get the code from Samsung and that would take a bit longer.
I was kept updated well through the process.
Hi Richard,
I’m so glad to hear that you decided to proceed with the unlock, and I appreciate you sharing your experience! It’s great that we were able to keep you updated throughout the process. We understand waiting can be a bit concerning, but we strive to ensure everything is handled smoothly for you.
If you have any further questions or need assistance, please let us know—I'm here to help!
Best,
Charlotte
Muy bueno el sitio y muy rapido se los recomiendo, el trabajo es muy bueno y funciona al 100 atencion muy buena y mucha eficiencia en todo en general
¡Hola Sonni Sanchez! ¡Muchas gracias por tu reseña positiva! Me alegra saber que nuestro servicio te resultó eficiente y que tu desbloqueo se realizó sin problemas. ¡Tu recomendación significa mucho para nosotros! Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Estamos aquà para ayudarte! ¡Disfruta de tu Galaxy S22 Ultra 5G desbloqueado! ¡Saludos!
Hi David,
Thank you for sharing your positive feedback! We're thrilled to hear that you had a good experience with us in unlocking your Galaxy S21 5G. If you need any further assistance or have questions about using your codes, feel free to reach out. Happy unlocking! 😊
Best,
Charlotte
Fast and flawless unlock service provided for my IPhone X! Would return for more future unlocks. Thank you!
Hi Julien Etienne,
Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and flawless experience with your iPhone X unlock. If you have any more devices in the future that need unlocking, don’t hesitate to reach out. We're here to help!
Best regards!
Mi experiencia con direct unlocks es espectacular muy confiable!. Es muy segura y muy veloz tuve mi desbloqueo de sin en 3 dÃas es una empresa muy confiable sin duda les doy 5 estrellas🤩
Hola Magali Piña, ¡muchas gracias por tu maravillosa reseña! Nos complace saber que tu experiencia con Direct Unlocks ha sido espectacular y que consideras que nuestro servicio es confiable y rápido. ¡Tus comentarios significan mucho para nosotros! Si tienes alguna pregunta o necesitas más ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Siempre estamos aquà para ayudarte! ¡Saludos!
Had my iphone 12 pro max unlocked in less than 48 hours! Works perfect! Highly recommend!
Hi Vidal Luna,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 12 Pro Max was unlocked quickly and is working perfectly. Your satisfaction means the world to us, and we truly appreciate your recommendation! If you ever need assistance again in the future, don't hesitate to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
Total Lies
The website is a total scam
They charge $24.95 for an "Exploratory Action" to find out if its even eligible.
They will tell you everyone is eligible and the unlock should take a couple hours at most. Usually instant.
LIES.
Then they hit you up for $54 dollars more.
Only to tell you that you gotta wait 19 days for an unlock!
Support chat, first reply within 30 minutes,
Then when they know are pissed! They now that 12 hours to respond, with the same canned answer.
Then they can't unlock the phone anyway!
And they issue you a credit only to spend on their website.
RUN RUN RUN AWAY QUICKLY
Go to DrSim they unlock phones for real.
Hi Samuel,
I’m sorry to hear you’re feeling frustrated with the unlocking process for your Motorola XT2419V. I understand that it can be really disheartening when things don’t go as expected.
Regarding your payments, the $24.99 you paid was for the Eligibility Check, and the $54 was for the Standard Unlock. This two-step process is necessary for most phones, and we outline all costs during checkout to ensure transparency. Since your status is currently "Hard-Locked," it means the network has some restrictions on your device.
I encourage you to continue with the process, as sometimes the unlocking can take longer than anticipated. Our team is here to assist you, and we appreciate your patience as we work to resolve this for you. If you have further questions, don’t hesitate to ask!
Thank you for your understanding!
Best,
Charlotte
At first I was suspicious since the first 26 euros were only an eligibility check, but when I paid the full price it did really work. Can recommend.
Hi Max,
Thank you so much for your positive feedback! I'm thrilled to hear that the unlocking process worked successfully for your iPhone 14 Pro Max. Your recommendation means a lot to us!
If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
It took no time to get my device unlocked and had no problems will definitely recommend
Hi Christian,
Thank you so much for your positive feedback! We're thrilled to hear that your Galaxy Tab S8+ was unlocked quickly and without any issues. Your recommendation means a lot to us! If you have any other questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked device!
Best regards,
Charlotte
These guys are killer use them whenever you need a phone unlocked guaranteed unless your $#*! is blacklisted then they will unlock it they will find a way they'll go around the carrier they'll go to the manufacturer they'll pull out all the stops for your money so you definitely get your money's worth please if you use insight these guys don't use any of these other fakers out there
Hi Ryan Owen,
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our chat support. It’s always our goal to provide prompt and effective assistance.
It looks like your order status is "Unlock Complete," and you have the unlock codes you need (NCK= 6036937148163864, MCK= 8271513606073026) to unlock your Galaxy S24 Ultra. If you haven’t yet, please follow the unlocking instructions provided in your email to complete the process.
If you have any further questions or need assistance, just let us know. We’re here to help!
Best regards,
Charlotte
What I liked the most about this online company and the services that they offer is the fact that someone like myself that owns a company of their own can understand my position where I would not have the time to find somebody local to do it for me that would take some time and running around which I do not have to spare. So a quick Google search for "Google frp bypass" and take a look at a couple different sites to come across DirectUnlocks I had to give it a try and for the price they offered it seemed to good to be true. So I go ahead and plug in all of my information and pay what they are asking and what do you know in less than 48 hours my Samsung Galaxy Flip 5 was bow available to be used the frp lock was gone! Thank you to the technicians at DirectUnlocks for your services!
Hi Matthew James!
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that the unlock process for your Galaxy Z Flip5 was quick and efficient. It's great to know that our service helped save you time—after all, we understand how busy life can get.
If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best regards!
Took 10 days but it worked! Paid the first fee, then a second, then they negotiated the payoff and I paid the reduced price and viola!
Hi Christopher,
Thank you for sharing your experience! I'm glad to hear the unlocking process was successful for your iPhone 16. I understand the multiple payments can seem a bit confusing, but all costs, including the eligibility check and the unlocking fee, are outlined on our checkout page before you purchase.
If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best regards,
Charlotte
Utile nel risolvere un problema blocco operatore, che non rende il telefono funzionante
Ciao Francesco, grazie per averci contattato! Vedo che hai completato il processo di sblocco per il tuo iPhone 14, che è una notizia fantastica! Hai effettuato tutti i pagamenti necessari per il controllo di rete (€ 5,99), il controllo di idoneità (€ 28,99) e lo sblocco standard (€ 33). Capisco che potrebbe esserci un po' di confusione in merito ai pagamenti multipli. Tieni presente che ogni passaggio del processo di sblocco richiede un pagamento come descritto nella pagina di pagamento. Innanzitutto, controlliamo se il tuo telefono è idoneo per essere sbloccato, quindi procediamo a sbloccarlo. Se hai ulteriori domande o hai bisogno di assistenza per il completamento dello sblocco, non esitare a chiedere. Goditi il tuo iPhone sbloccato! Cordiali saluti, Charlotte
They run both Direct Unlocks & Express Unlocks.
A lot of their reviews are clearly fake.
The sales pitch is along the lines of 'a couple of clicks and can will unlock your phone'.
However when you try is a bit of a bait and switch from one screen to the next. On the next screen the fee only covers the 'eligibility checks' for $29, which is mandatory, and then in a much lighter grey font the smallprint says they'll charge you another $50 for the actual unlock if you are eligible to do it.
This has many issues over just the scammy design of the webpages:
1. The mandatory 'eligibility checks' are free on other websites
2. The 'eligibility checks' don't actually check if your phone can be unlocked. If there are payments outstanding on the contract for example, the phone passes the checks but fails the actual unlock.
3. They will try to keep your money for both the $29 and $50 if your phone fails to be unlocked, instead issuing a credit note.
4. If your phone is actually eligible to be unlocked, then it would have been free to do it directly with the carrier.
The funny part is that as soon as you pay the $29, you receive an automated email explaining the scam. So many customers complain that they save time by just instantly telling you your been had and that you need to cough up the extra $50. They highlight with a screenshot the fine print you missed.
The sickening part is their efforts to try and gaslight you into thinking that they are a legitimate service. They really are relentless in this regard.
I got my $50 refunded in the end by calling them out and demanding it else I would escalate it to numerous online fraud agencies. I'm happy to leave the $29 as a lesson to myself to be more careful of scam websites in future.
Hi there! I’m sorry to hear you feel this way about our service. I understand your concerns regarding the order process and additional payments.
Just to clarify, the initial $29 is indeed for the Eligibility Check, which is a necessary step to ensure we can proceed with unlocking your device. After this check, if eligible, you will be prompted for the Unlocking Payment, which is clearly mentioned during the checkout process.
I appreciate your feedback and will certainly pass it along, but I encourage you to continue with the unlocking process if your phone is eligible—it just takes a couple more clicks! If you have further questions or need assistance, feel free to reach out. We’re here to help!
Took a little while but it got it unlocked and guy that sold me the phone still owed 600 on it, they worked a deal out with carrier i paid 237
Hi Edgar,
Thank you for your feedback! I'm glad to hear that your iPhone 14 Plus is now unlocked and that everything worked out with the carrier. It looks like you made the right choice by opting for our Premium Service, which ensured a successful unlock.
If you need any assistance in the future or have further questions, feel free to reach out. We're here to help. Enjoy your unlocked phone!
Best regards,
Charlotte
I needed my phone unlocked fast. It said it would be 4 days and I waited about a day. Very fast
Hi Heather,
Thank you for your feedback! I'm thrilled to hear that you experienced a speedy unlock process. We aim to provide quick and efficient service to our customers, and it's great to know we've met your expectations. If there's anything else you need or any questions you have, feel free to reach out. Enjoy your unlocked iPhone SE 2020!
Best,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Georgiana,
Thanks for sharing your experience! I'm glad to hear that your iPhone 15 was unlocked quickly and legally. As for the payments you've made, just to clarify, your current totals are for the Eligibility Check, Standard Unlock, and Premium Service, all necessary steps outlined before your purchase.
Since your order status shows "Unlock Complete," it seems everything is in order on our end! If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best,
Charlotte