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Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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Pennsylvania
1 review
0 helpful votes
Follow Kahree H.
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Awesome
January 18, 2021

This is great I get to use my IPhone again but it took about a week to unlock but it was worth the wait & now I can put any sim on my IPhone

Date of experience: July 1, 2016
Nigeria
1 review
0 helpful votes
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Best
July 1, 2016

Thanks for unlocking my iphone for me. This officialiphoneunlock.co.uk is the best. 5 star for u

Date of experience: July 1, 2016
Washington
1 review
0 helpful votes
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Good Job
July 1, 2016

I got my iphone 5 unlocked in a matter of few days
Thanks a lot

Date of experience: June 30, 2016
Burkina Faso
1 review
0 helpful votes
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Satisfied
June 30, 2016

I am really satisfied with your service, it's impressive. And the time given
Is respected.

Date of experience: June 30, 2016
Florida
1 review
2 helpful votes
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Unexpected time and money
June 30, 2016

The unlock process was ok. I had to oay extra money for a premium service so the total cost was around $80 instead of the $28 quoted when I put in the options.
So that was a little unexpected. Also after I payed the premium it took a week and a half to become unlocked. But it turned ok and it works good

Date of experience: June 30, 2016
Florida
1 review
0 helpful votes
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First of all my iPhone is unlocked, that is great. I was charged 20 GBP first, after three days again 40GBP for premier service. Second time I was a bit hesitant to move forward; but I took a chance. Then finally after 4 more days it was unlocked.
I know I can see the progress in percentage, it would also be nice if I can see estimated days left, I mean if you guys do a lot of unlocks everyday you know how long it takes as per your data. And it would be better if they did the premium at the very first time, instead of two step process and the wait time.

But these suggestions apart, it was a great service.

Date of experience: June 30, 2016
California
1 review
1 helpful vote
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I Submitted request to unlock Iphone6 Plus in normal which I was later asked to upgrade to premium service after 2 days. My phone was unlocked after 2 weeks of premium upgrade where as claimed SLA was 5-7 days. However my phone was unlocked so I am happy with the services provided.

Date of experience: June 29, 2016
Mexico
1 review
0 helpful votes
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Buen servicio
June 29, 2016

Libere un iphone 6 sprint con contrato vigente me cobraron menos que la competencia y en tan solo 5 dias

Date of experience: June 28, 2016
California
1 review
0 helpful votes
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I'm so happy
July 30, 2016

Is good service you have to do patient for the services.
They take the time to unlock the phone and they do it
I'm so happy now my iphone 6s plus from att is unlocked now
Thank you guys good service

Date of experience: June 28, 2016
Japan
1 review
0 helpful votes
Follow Kazuhiko M.
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Thank you for having you unlock my iPhone 6.
My iPhone 6 is available to me with other carriers without a problem.
But it was better when you could unlock my iPhone 6 earlier.

Date of experience: June 28, 2016
Italy
1 review
0 helpful votes
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OTTIMO!
June 29, 2016

Ho aspettato un po' di tempo ma alla fine tutto ok! Perfetto!

Date of experience: June 28, 2016
New Jersey
1 review
0 helpful votes
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It took too much time
June 29, 2016

I placed my order on unlock iPhone 6S+. After 15 days I got a mail from them that it requires premium service to unlock the phone which will charge additional money. I paid the additional charges and again startrd waiting. After 25 days of waiting finally my phone is unlocked. Their service is good but it needed 40 days to unlock my phone. The worst thing is I found no phone number to contact with them and the reply of my queries were not informative. All they asked to go to the FAQ page for any query. I expect better customer service.

Date of experience: June 28, 2016
Maine
1 review
0 helpful votes
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Outcome was good; however, I had to upgrade after submitting my initial unlock request. Since these guys do 100s of unlocks per day, why not just tell everyone upfront you must go uber-premium to unlock USA AT&T, Verizon etc. (about $85 USD). In addition, I got the impression they could unlock the phone in 1-3 days, but even after upgrading, it took about 7-10 days. My trip was almost finished by the time my phone was unlocked. [Unfortunately I bought a crappy "burner" phone to cover my telecom needs in the EU]. So, bottom line, plan ahead for both upgrade and implementation delays of at least 2 weeks prior to international travel. Otherwise, I am very happy not to have to deal with USA carrier locks anymore.

Date of experience: June 28, 2016
Hong Kong
1 review
0 helpful votes
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VERY GOOD EXPERIENCE
June 30, 2016

Quick reliable service, got my phone unlocked within 24 hours!

Date of experience: June 28, 2016
New Zealand
1 review
1 helpful vote
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Good service, Long wait
June 29, 2016

My iPhone has finally been unlock after 6 months of first using unlock iPhone,
It was a log wait and costly process but I can finally use my iPhone 6s in New Zealand so worth the wait. Thank you

Date of experience: June 27, 2016
California
2 reviews
0 helpful votes
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They actually did it!
June 29, 2016

I was told that my iPhone could not be unlocked due to carrier contract restrictions, but was pleasantly surprised when it actually worked. Now I'm able to use my iPhone with any GSM carrier. Very satisfied!

Date of experience: June 27, 2016
India
1 review
0 helpful votes
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I m very satisfied for service its very trusted company

Date of experience: June 27, 2016
New Zealand
1 review
0 helpful votes
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Great service
June 28, 2016

I was very happy with the service I received. Communication was clear and timely. I had a phone unlocked for Japan and after having done a software update everything is still working perfectly.

Date of experience: June 27, 2016
Canada
1 review
0 helpful votes
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Good service!
June 27, 2016

I thought it's impossible to unlock my phone.
But my boyfriend introduced this service and I tried.
It was so reliable and fast. I thought it's gonna take around 1 month but actually they took about 1 week.
I'm so happy I could have unlock phone.

Date of experience: June 27, 2016
El Salvador
1 review
0 helpful votes
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Life saver service!
June 27, 2016

Got an iPhone 5C as a gift, the previous owner couldn't remember the icloud password and besides that the phone was also locked to his carrier. Hired this service for icloud unlock and the other one for factory carrier unlock and now I have a fully working iphone, all done over the air within a week. Thank you so much.!

Date of experience: June 27, 2016