Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After I paid them $28.99 they wanted $40 more for the code. They would not refund. I disputed the $28.99 with my CC company and they removed the charge. I found another site that unlocked for $16.95 with no BS.
Fue muy buen servicio lo hicieron antes del tiempo estimado
Like many others I was surprised that the first £24 payment was just an "elibility check". But having paid that it then felt like money down the drain not to pay the additional £33 (ouch!) for the actual unlock code. It took 6 days for the code to arrive, which didn't work. I sent a video to the company as requested in such instances, but have heard nothing back after 2 weeks despite 3 follow-up emails. I have now referred the matter to my credit card provider. If the reviews are to be believed, then there are many happy customers out there with unlocked phones, but there are also many others like me who have paid out over the odds and got nothing in return.
I was unable to unlock my phone without any problems!
It was good and fast keep up the good work looking forward to do business with you soon again
I might be the only person duped by the $28.99 when the company wanted another $45.00 to complete the process for an iphone 7. I've reached out to my bank to stop the payment as a bait and switch tactic is going on. How can these folks get a 4.5 star review.
Awsome and very helpful.Premium service was very fast and secure.I am very happy with the service and it was done in record time. Thanks Direcktunlocks for the help.
Neither the network nor the phone vendor could unlock my phone but Direct Unlocks managed
All went really good, they delivered quickly as promised, although it was expensive. They need to inform the customer in advance of the possible costs of each stage. If you don't want to continue they convert your payment into credit with them, making it difficult to not close with them
These guys are cheats. They are devious and will not refund you. These cheats will charge you money for unlock and will keep ask for more money.
I responded to attractive offer suggesting I could get a quick unlock for £14.95. I started the process and the price increase to £23.95. Reluctantly I continued only to asked for a further £30 part way through the check process. I immediately stopped as where does this slow extortion end? I have also stopped my credit card as DU have too many personal details and I don't trust them. It's not the right way to do business..
Very quick and great service
My phone is working perfectly
Thank you
It's not okay when they charge you 28 and then 45 and now they want to charge me 280 dollars
Don't falll for this
The end results is great, but you need to put the things clear, I do not likes tricks and looks a lot like a trick when you have to make an small payment, them an other payment for 5 times the first payment, them an other payment for twice the second payment and them an other payment for 4 times the third payment, most people won't fall for that.
There needs to be a one time flat fee or an analysis fee and them once you have the results an other fee to complete the process.
But I do not like tricks and I think most people either.
It takes a few days and is pretty expensive, but at least it did unlock my phone.
Despite all the negative reviews I was worried!
I've paid, and checked reviews only after that.
After reading the reviews I didn't expect to get my phone unlocked, but they are legit!
Thank you very much!
This is the second ond time using this site to unlock phones it's is simple and fast, both times I was quoted up to 3 days for the phones to be unlocked, both were completed within 24 hours.
Answer: We have 15,000 reviews on our website, 15,000 reviews on Trustpilot, 9000 reviews on SafeSite, and 14,000 reviews here. Our rating is consistently over 4.5 stars :)
Answer: Depends on whether your phone is an iPhone or Android. IPhones unlocks are delivered over the air, and android unlocks require you to enter a code.
Answer: Hi - you can use your tracking page which will give you an estimated date of unlocking.
Answer: £23.99 is approx $28.99 - but the exchange rate does fluctuate
Answer: Sadly not, that is an illegal practice and unethical.

