DirectGardeningReviews 399

Order was shorted. Customer service was useless. This company has 170 + reviews & 455- reviews. Save your money and purchase from a more reputable company

Terrible company to deal with. Was told when I ordered (many plants) in September that it would arrive in two weeks. Then once I got a confirmation email it stated middle of October. Tried cancelling but they said they could not do so (even though it was middle of September) due to the order being complicated to cancel once it was made and that I should just return them once they arrived. Flowers arrived in middle of October and sent them directly back (cost me $20) with their return slip and packaging. We are at the end of February and I have yet to receive my refund and now the tell me that have no receipt of my return. Horrible, Terrible and nothing but pure incompetence company. Be warned!

PLEASE don't order from this company. 11/14/2018 I order 3 cactus and I was told they would ship in the spring. I called and cancel my order... 3 weeks later they arrived I was surprised because I cancelled. Sent back the order. They said they haven't received them. I was told to give them more time for them to receive. E-mail they will not answer. I am a senior on Medicare I wanted to get my friends a Christmas gift on a little budget 4.99 each. Now it's Feb. 6.2019 They may have won this battle and got my 24.96 But, Every knee will bow when we meet God and he will judge and THEY WILL Pay!

To make my saga on dead plants replacement short, I would recommend customers (especially from warm climate states) to avoid business with Direct Gardening as much as possible. Otherwise you will be trapped in their mismanaged, unprofessional, procrastinated and neglected environment. Mockery for the customers is their idea of customer service. They simply care less of what is customer's need. Their on-line marketing is a bluff, and the whole enterprise - a scam.

If I can give them "zero" star, then I will!
On Wed, May 23,2018, 7:37 AM, I was place an order with direct gardening for Angel's trump 3 in 1 (3 color in 1 plant Angel Trumpets are shipped in a 2 1/4 inch pot, about 6 inches tall), with warranty 1 year.
Jan 2019 the plant has flower, but only 1 Peach color (I already have this color), so I contact them with the picture, email back and forth for 2 weeks, then they agree replace (or store credit?) with another plant, but I have to use the label they was send out 8 months ago to send a return item? IS THIS A JOKE?

Terrible customer service. They sent me dead tree's I ordered 30 trees total and would not replace or refund my money I sent them over 6 e-mails with no response
All together I lost over 500.00
I would have given them a 0 rating but that option was not available

Unfortunately, I didn't read these reviews before I ordered. On Sept. 23, I ordered a clematis plant. I received it Oct. 17. It looked like 3 inches of dried roots and one-half inch of the plant above the roots. I soaked it and will try to plant as it isn't worth sending back. Sorry to say that on Sept. 24, I also ordered about 5 small flowering plants. I have not received that order and shudder to think what they will look like-- I'm guessing
Dried small twigs. Oh well, lesson learned. NEVER ORDER FROM THIS SHAM COMPANY!

I ordered a North Start Dwarf Cheery tree from Direct Gardening. It arrived dead, not dormant. Brittle branches, loosing roots and dead buds are not signs of a dormant plant.
It indeed was a dwaft. It measured a little over a foot. Their website stated the tree was 3-4 feet tall. The tree was delivered by the USPS in my standard size mailbox. How do you fit a 3-4 foot tree in a standard size mailbox (mine is about 20 inches deep)? You can't. Total misrepresentation and in my opinion fraudulent.
The tree was shipped in a plastic bag and not a box. Customer Service is slow. Took them 4 days to get back with me on first email to them. Still have not heard from them in regards to my second email. They are not very responsive and timely which makes me question their motives (14 days to sent the tree back for a refund)
I tried to keep an open mind about this company and give them a chance to make things right. Bottom line, there is NOTHING I can say that is good about this company. In my professional experience (over 40 years), these type companies ultimately fail and end up in bankruptcy court.

If I could give a MINUS 5 STAR REVIEW, I would.

I ordered over $140 worth of plants my first order. They arrived in horrible to "dead" state. They offer to replace but you have to send in original label (which I did) each time. Then they replace with more horrible plants. You also have to send everything snail mail so I always sent certified so they had to reply. I've lost money with them because you finally get so beat down from dealing with then you just give up! The last time I sent back the "fix" plants that were in poor condition I did not send certified... big mistake they never responded and I just threw in the towel! Never do business with this company!
I have now received 3 replacement orders for the 3 dead replacements they have sent. Customer service is rude and insulting, and make it next to impossible to prove they are in the wrong. This is really a bad scam company. Save your time and money, and work with an HONEST company