DirectGardeningReviews 399

Twenty nine of my plants arrived dead. I ordered them on March 28th. I waited as their website said due to the Covid 19 slowdown. I understand it's effecting many businesses. My whole order consisted of 53 gladiolus bulbs, 3 balloon flowers, 1 peony, 28 strawberries, 3 wild cherry trees, 1 dwarf Stella cherry tree, 1 lemon tree, 1 lime tree, 1 tangerine tree, and 1 orange tree.

The cherry trees were sticks in a bag. Seriously. They had no soil and no moisture. They did not send me the Stella dwarf that I ordered. They sent me a nectarine as a substitute instead. Again it was a stick in a bag. Nothing looked like the pictures on their website. The cherry trees were a Mother's Day gift.

The plants took six weeks to get here. I was ok with that because everything is running slow. Companies are short staffed. I understand this. However I never received shipping info. They just showed up. I even emailed them two weeks before to ask about shipping and tracking info. I never received a response.

I'm so disappointed in this company. Based off of the many reviews I probably won't get a refund. I will never order from them again.

Ordered potatoes that took 1 month to get. The potatoes were clearly packaged completely rotten, and mushy. They purposely packaged them this way, and they don't care. Customer service is almost non-existent, and takes about 10 days for a response each time you send a reply. They provide no shipping information, and lie about orders. This company is a complete fraud, run by scammers. They blame there terrible business practices on COVID-19. I would not trust this company, and I would RUN away from them.

Odered the first of march and it took over a month to arrive. First off they were the size of a nickel. Tiny Gumdrops.
The worst part is they were rotted. All of them! $75 dollars worth too. None are salvageable. So I wrote to the company and they keep sending a canned email that they want me to return them to get a refund. No way in hell am I paying to return rotten potatoes. What a joke. Most decent companies would do the right thing and credit my card. I sent them 3 pics to prove I was not trying to scam them. Never deal with MygardenDirect. Horrible customer service.

3 beautiful starter cactus plants with 4 to 5 stalks in soil that has already started to divide at top of the hard to find Yellow color cactii blooms.
New modern day packaging in heavy duty green plastic bag with each cactii in their own celluloid preformed envelope that kept pot firmly in place, lightweight, and no paper to unpack. Completely happy - I did not expect blooming size, but will bloom nicely this holiday season. Like the bonus bulbs.
Saw so many bad reviews, but completely satisfied here.

Last summer I ordered 2 climbing roses, 1 ground cover rose and 1 hardy hibiscus. They all arrived except for one and a plant I didn't order. I had to mail back the label sticker but got to keep the wrong plant. DG replaced the missing plant quickly. All of the plants came as roots. I planted them. This year they're all doing great, better than the plants I purchased at local stores. I definitely will buy from Direct Gardening again.

On 02/04/20 I ordered plants, I rechecked the website and after I had paidI rechecked the site and my order had disappeared. I rang numerous times phone always engaged. Emails giving the order reference number, plants and the Unique reference number were sent on 05/04/20 08//0420 and 15/04/20. Today I received an email the plants are out of stock.
Totally incompetent staff who could have sorted the issues on 05/04/20. Avoid the company and their affiliated company jerseyplantsdirect.com and gardeningdirect.com who were copied into the emails

I ORDERED A DWARF FIVE IN ONE APPLE TREE OVER A YEAR AGO AND IT TOOK SEVERAL MONTHS BEFORE IT ARRIVED BUT WHEN IT ARRIVED I PLANTED IT AND NOT ONE LEAF GREW. I CONTACTED THE COMPANY AND RETURNED THE LABEL FOR A REPLACEMENT AND IN OCTOBER OF 2019 RECEIVED A REPLACEMENT. I PLANTED IT AS INSTRUCTIONS SAID AND NOW IN APRIL IT HAS NO GROWTH AND APPEARS TO BE DEAD. I HAVE 12 OTHER FRUIT TREES ALL BEARING LEAVES. IVE PURCHASED ALL OF MY OTHER TREES FROM TWO OTHER REPUTABLE COMPANIES AND THEY ARE THRIVING. THIS MAY BE THE LAST ORDER I PLACE WITH D. G.

Nothing about this company is positive, they take forever to ship your items, they do not answer the phone it just gives busy signal, and they take 3-5 days to respond to emails. They literally do not give a FFF about their customers. I have been a customer for 2 years and have decided never again after multiple bad experiences. Who does that?

All my plants were smaller than described, several were dead and I have to pay the shipping to return them to get my refund after I already paid 10 bucks to get them here. Half my order did not come and the number is always busy when I call. I have emailed there customer service and still no reply since March. It's now into April and still no reply or refund for my plants that were never delivered. Worse company I've ever dealt with. Even the free gift flowers that I received looked horrible. I spent $130 with them. Money lost!

I ordered some creeping thyme online. There was no email verification and when I called several times, they could not tell me the status of my order. So far, it has been almost 3 weeks and still no product and I am about to miss my planting window.The one star is only for the poor woman answering the phone who was very nice but her computer provided absolutely no information. She was most apologetic but her company sucks. I guess my funds are tied up. I will have to check with the bank.