DirectGardeningReviews 399

I ordered planting seed potatoes and rose bushes.
The planting seed potatoes were fermenting and the roses bushes had fungus on all limbs when I received the package. Planting potatoes were not accurately described on their website. The roses were poorly packed.
I asked for a partial refund and explained that I couldn't send fermenting items back in the mail in order to get refunded. There were no apologies offered and they refused to give me any refund.
Stay away from this business.

After not receiving my order, I requested a refund. Its been over a month and I still have not received a refund.
The business falsely indicates that your order will be shipped immediately, they charge your account and never send the items. They are very hard to contact, phone is 'busy' and emails take over a week to get a response.
Please do not order from them, use your local nursery or any other business, as this one cannot be trusted.

I cannot upload a photo, as I have never received my order!

I placed an order with this company on 4/29/2020 & have complete documentation of transaction.
They have never delivered my shipment & have done nothing other than lie about it from start to finish ever since.
I have contacted these individuals multiple times in regard to my shipment only to receive emails claiming a variety of scenarios. None of which being my shipment is in route with a confirmation number. Or that they are refunding my money since they can not deliver shipment as promised.
In fact. When I told them I either want my shipment or a refund they had the audacity to tell me that I should drive to Bloomington and pick up the shipment myself because they offer "curbside pick up" that being the "quickest option". & they would "refund the $9.99 standard shipping fee" I was charged. However I should call ahead if I wanted to do that. Which would be quite a feat on my part given the fact that we are talking about an internet catalog business. And the telephone number listed by them is never responded to or busy each time you attempt to call it.
I told them that is ridiculous and I either want my shipment or a refund and was not interested in driving anyplace. Were I interested in driving anyplace I never would have ordered online in the first place.
Do NOT order from these people under any circumstances.
They will NEVER DELIVER.
The same woman who is listed as the owner of this business is also associated with several other businesses none of which apparently offer any type of behavior which can be even remotely construed as customer service.
In fact this business traces back as "House of Wesley Inc." out of Bloomington Illinois via the B. B. B.
Please feel free to look them up for yourself to verify.
I repeat do NOT ORDER FROM DIRECT GARDENING or any other franchises associated with them or their owner.
Save yourself the time and trouble and take your business someplace else.

I ordered 3 different types of seed potatoes on April 11th, 2020. They told me to allow 2-3 weeks for processing Then, it was 4 weeks. May 11 is a little late to plant potatoes here in NE PA, but I figured they were a little busy with all the "wannabe" gardeners ordering stuff. I sent another email on the first week of May asking for an update. "We are in the process of getting your order ready to ship. One week later, no news of any shipment. Another email was sent. Same story... please allow 2 to 4 weeks for processing". I asked them to just tell me the truth and give ma a real update. Was I ever, actually going to receive my seed potatoes. Another nebulous response. Today is May 25th, more than 6 weeks after ordering and still no evidence of shipping. WARNING! Do not deal with this company! They are either scam artists or poorly equipped to be in the Garden Supply business. Stay with reputable, well-known companies like Burpee or Jung seed. These guys are clueless.

I buy a lot of plants online and saw this company an ordered few plants. Never have I dealt with a worse company. I placed an order on April 10th and the company immediately charged my credit card (that is actually illegal, since they should not charge the credit card until the order is actually shipped. It is now May 24th and I am still waiting for my order. I emailed for the status of my order on May 14th and they said the order was in shipping. I'm still waiting for my order. Never worked with a worse company.

I am landscaping a new property. Saw Creeping Thyme (Walk on Me Plant) advertized and ordered - paid $44 with shipping.
Plants came saying they were dormant. How about dead! There were supposed to be 5 to each little bag. All tangled up. Had to tear them apart. No evidence any have or will grow. Paid $44 with shipping. Supposed to be 60 plants. More like 60 shrivelled roots.
A real rip-off.
Bought 2 trays (6 pack) at Lowes for $12 each. As suggested, cut them up into smaller plantings so was able to plant the whole area again. Healthy plants. My bad for not staying local!