DirectGardeningReviews 399

I ordered common flowers that were listed as in stock. They said 2-3 weeks to ship and then based on weather, phase of the moon, karma, etc. I waited three weeks, no ship, no estimate of ship. I asked for a refund, they said they would pass my request to "that department" but there was no guarantee of cancellation because it has been sent for shipping. These are scam artists who have no idea how to run a business. Don't waste your money or your time.

Took 10 weeks to get my order. Once the order came it was a joke. Everything put in one plastic bag. The 5 in 1 trees are only 1 single stalk and just over 2 feet tall and cost 35.00 each. No proof that they have been grafted to have the 5 types of pears or 5 types of plums. No labels or enclosed papers telling how the trees are grafted to know what kind of fruit will grow from what side of the tree. Could have bought huge 5 in 1 trees for the same price at local ace hardware and other stores. My logan berry plants were also 1 single stem and only 1 foot tall. The biggest joke of a company I have ever seen, DO NOT BUY FROM THEM EVER! Their customer service is also a joke. R. Baker

See copy of the email I just sent them. Do not waste your time or money!

I just received my plants. I am very upset with my order. Not only did I wait six weeks for my order, but you shorted my delivery! I ordered 200 vinca roots. Received 8 bags that were suppose to have 25 plants in each. There were four bundles with 3 plant in each bundle. 3×4=12 not 25.12×8= 96. You shorted me over half my order. I also ordered 6 Black-eyed-susies. Three were fine, the other bag had three rotted roots. I will never order from you again! I will tell everyone I know not to order from you.

I realize you are super busy, but I would have had more respect for you if you had simply canceled my order and refunded my money.

Sent from Yahoo Mail on Android

I should have read the reviews before I purchased my seed from Direct Gardening. That mistake is on me. I am a retired President and CEO of a hospital foundation and know good business practices. I order some potato seed from Direct Gardening and when the package showed up the 4 bags of potato seed were rotten. I called their customer service and asked for a refund or a replacement and sent the photographs of the rotten seed. The lady told me to plant the seed and if they didn't grown in 90 days call back. I emailed on their site again images of the bags of rotten seed, I said if you do not believe me send a pick up order and I would ship all four bags back. They stated if i wanted to ship back I had to endure the expense of shipping their rotten seed back. I am not one for putting good money after bad. No future business here!

ABSOLUTELY HORRIBLE COMPANY. I ordered almost 2 months ago. Right after I placed my order I saw some pretty bad reviews and went right back within 10 minutes and messaged them at their customer contact email to cancel my order. No response. I messaged them again the next day, no response. No contact at all from them until about 3 weeks later when I see the charge go through on my account. I try calling, the number is disconnected or something. It is NOT possible to contact someone on the phone. I email them AGAIN and tell them I canceled and to refund the money. No response. I message them several more times with no response. This company is 100% dishonest. I'd give you some review of the plants but I haven't even received those yet.

FIRST TIME IN 75 YEARS I GOT SCREWED WHEN ORDERING. I PLACED A ORDER WHEN IT GOT TO MY HOME IT WAS WAY LESS THAN I EXPECTED. VERY POOR LABELING ON THE ITEMS AND THE PLANTS WERE NOT AS ADVERTISED. ALSO I WAS TO RECEIVE SEVERAL FREE ITEMS WITCH I DID NOT GET. I SENT A EMAIL TO THEM THE REPLY I GOT WAS THEY WERE FREE. IT MADE FEEL I WAS WRONG TO QUESTION WHY I DIDN'T GET THE FREE ITEMS. THEY MAKE IT SOUND LIKE THE MORE YOU SPEND THE MORE FREE ITEMS YOU GET. I THINK THIS IS IS FALSE ADVERTISING AND, WILL NEVER ORDER FROM THEM AGAIG