Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is unforgettable - astonishment on the face of my granddaughter, when she saw a book with adventures and her name! It was really magic. And the campaign itself is flawless
My great granddaughter loved, loved, loved her personalized book. All the adults loved the book very much also.
Hello BEVERLY!
Your comment means a great deal to our team! Knowing that children love their books makes our job that more fulfilling! Please check your email for exclusive offers, and we hope you have a wonderful week!
Best regards,
Jennifer
This book is amazing, not only do they see their name as they fly all over the country, they learn about famous places in the US. It's a great book and we've read it over and over again.
Hi Linda!
We agree, our books make fantastic learning tools that your family can enjoy for years to come! If there is a new story you would like to hear, please let us know! I can be reached at, [email protected] attention Jennifer. Thank you, and have a wonderful day!
Warm regards,
Jennifer
Ordered 4 books for grandchildren and they are all wonderful! In fact, I bought them as birthday gifts, but couldn't wait to give them to them!
Hi Joleen!
We are sure they were thrilled with their personalized books! They make wonderful gifts for any occasion! If you ever need assistance, please feel free to contact me at, [email protected] attention Jennifer. We thank you for your continued patronage, and wish you a wonderful week!
Kind regards,
Jennifer
I ordered the personalized children's books for all my younger nieces and nephews, they were thrilled seeing and reading there names in theses books. The paperback books had just enough reading for younger ones.
Hi Linda!
We greatly appreciate your 5-star review! We are elated your family loves their personalized books! If you have an idea for a new story, we would love to hear from you! I can be reached at, [email protected] attention Jennifer. Thank you for your business, and have a wonderful summer!
Kind regards,
Jennifer
I love the service that Dinkleboo provides. Simple, easy and very affordable. I will definitely be ordering again and again!
Hello Antwanette!
Our fabulous support team always goes above and beyond to make sure our customers' are satisfied! We thank you for your continued patronage, and wish you and your family a great summer!
Warm regards,
Jennifer
My daughter Loves her book with her name in it. She has me read it to her as her bedtime story almost every night. She loves pointing out her name. Completely worth it. Fast shipping too!
Hi Nikki!
Thank you for sharing such a lovely story! We appreciate you for letting us be a part of your lives for years to come! Please check our site for new stories, and we hope you have a fabulous week!
Warm regards,
Jennifer
I have ordered from this site and always been happy. The kids that are getting the books truly enjoy reading them when it comes to seeing and hearing their names and family and friends names also.
Hi Joyce,
We can't thank you enough for your continued support of Dinkleboo.com! Our return customers' mean a great deal to our small company! If you ever need assistance, please do not hesitate to contact me! We look forward to working with you again, and hope you have a fantastic week!
Best regards,
Jennifer
Excellent. My granddaughter loved the books and her parents were pleased with her name in them I think the books are a wonderful idea
Hi Linda!
Thank you for the glowing review! We are thrilled your granddaughter and her parents love their personalized book! Please check your email for new and exciting offers, and we hope you have a fabulous week!
Best regards,
Jennifer
These books are made so beautifully. I love how the child's name comes up with the siblings. The colors are so vibrant. My three grandsons loved them.
Hi Judy!
Thank you for your wonderful review! We are thrilled you enjoy your personalized books! We are sure they will be special keepsakes for years to come! Please let me know if you ever need assistance, and we hope you and your family have a fantastic weekend!
Warm regards,
Jennifer
The best rep for your company. Excellent attitude, great experience and caring person. Went above and beyond. More people should be like her especially in customer service.
Hello Patricia!
Thank you for the kind words regarding LaQuita! I will be sure to pass this on to her! We thank you for your continued support, and hope you and your family have a wonderful weekend!
Best regards,
Jennifer
I've used these labels to label my son's daycare items. They hold up well in the dishwasher and everyday wear. I plan on getting more when my second child is born.
Hello Lauren!
It's wonderful to hear you are satisfied with your personalized name labels! We look forward to working with you again, and congratulations on the growing family!
Kind regards,
Jennifer
I found the cutest book for my great-niece 1st birthday. Love how her name is in the book along with the reference to me. It is a keepsake for her when I am no long around.
Hello Connie!
What a wonderful keepsake for your great-niece's 1st birthday! I am sure it will be a special memory she will cherish for years to come! Please let me know if you ever need assistance, and we hope you have a wonderful day!
Warm regards,
Jennifer
I purchased the book as a special baby shower gift, the name on the book is the babies grandfather that passed away 8 years ago. Needless to say it brought the Dad to be to tears. I will be ordering for my granddaughter this month
Hello Sylvia!
I always recommend our personalized books for baby showers! They make a wonderful and timeless gifts for your loved ones! We can't wait to see you again, and we hope you have a fantastic day!
Kind regards,
Jennifer
We ordered several items and had an issue with one. We contacted customer service (LaQuita) and after providing evidence of a defect she expeditiously replaced the item. It was fast and easy working with LaQuita! We wish the quality of customer service provided by LaQuita was the norm in today's world. We recommend this company and it's products which we thoroughly enjoy!
Hello Steve!
Thank you for sharing your experience with our fabulous customer care team! Our team always goes the extra mile to ensure our customers' are satisfied! I will be sure to share this with LaQuita, and we wish you and your family a wonderful week!
Best regards,
Jennifer
These books with the children's names in are so enjoyed by the children, they get so excited to have the book read to them.
Hello Janice!
It's wonderful to hear you are thrilled with your personalized books! Please check your email for new and exciting offers, and we hope to see you again!
Best regards,
Jennifer
Highly please with the craftsmanship of all products I order from this site. I will definitely be ordering again from this website.
Hi Aretha!
We greatly appreciate you becoming a return customer with Dinkleboo! Your return patronage means a great deal to our company! Please let me know if you ever need assistance, and please have a fantastic week!
Warm regards,
Jennifer
I love these books. The illustrations are terrific and the variety of stories available is good. The boys love them and that makes me happy!
Hello Vicki!
Thank you for letting Dinkleboo be part of wonderful memories for your entire family! We greatly appreciate your patronage, and wish you a wonderful day!
Best regards,
Jennifer
I was able to place the orders for my items in under ten minutes from start of navigation to completed order! The items shipped ahead of schedule and when received they were of a very good quality. I was very pleased with the stickers!
Hi Lindsay!
Thank you for the 5-star review! We appreciate you had such an easy time navigating our website! Be sure to check out our Mother's Day items, and we hope you have a great week!
Mother's Day Sale: https://www.dinkleboo.com/us/occasions/mothers-day.html/?sncp=hp_mothersday
Best regards,
Jennifer
I have 9 granddaughters and 6 grandsons. I have purchased 7 or 8 of these books for birthday presents for some of the granddaughters. The ones I have given so far have been a huge success with one even asking for more!
Hello Debi!
Thank you for sharing your experiences with Dinkleboo! With such a large family, we are elated you have chose us in their childhood journey! We are sure these special book will create wonderful memories that will last a lifetime! Please let me know if you ever need assistance, we hope you have a fabulous week!
Mother's Day Sale: https://www.dinkleboo.com/us/occasions/mothers-day.html/?sncp=hp_mothersday
Kind regards,
Jennifer
Answer: Hi Lynette, Both the soft and hard cover contain the same inside pages. It's just the cover that's slightly different. Soft cover is more flexible and we use 300gsm paper for the cover with gloss coating. It's still a great quality product and a perfect affordable option. Please don't hesitate to reach out to us directly if you have any further questions. Kind regards, Dinkleboo
Answer: Hi Gary, I can see you have been speaking with Amanda via email and your order is currently in production. This can take 1-3 working days and you'll be notified via email once it has been dispatched. From this time, it will arrive within 7-10 working days as selected. If you have any further questions, please reach out! Kind regards, Shannan
Answer: Hi Barbara, Unfortunately, we no longer produce our books from Tempe, Arizona. They're now produced from New York or Salt Lake City. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Jenese, I have provided the details below for you. Product Dimensions: - Standard - 20x20cm (8"x8") - Large - 25x25cm (10"x10") The page count range from 18-22 pages. Kind regards, Shannan.
Answer: Hi Niamh, Can you please send through your order number and I can check this for you. Kind regards, Shannan.
Answer: Hi Brid, Once the order is dispatched it should arrive within 5-10 working days. Please allow a few days for production. Kind regards, Shannan.
Answer: Hi Lila, Unfortunately, we don't have the option to alter the border area. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Judy, Have you been able to resolve this issue in the meantime? You will be required to go through one of our promotional links to receive the $11.99 price. If you have any further trouble please contact us directly for assistance. Kind regards, Shannan.
Answer: Hello Hope, We are not aware of any issues currently. Please contact our customer support desk at 1 800 540-5729, email support at [email protected] or utilize our Live Chat function. We will help guide you through the process. Thank you for visiting Dinkleboo and have a wonderful holiday season. Best regards, Mark A.
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Anzhelika,
Thank you for sharing your experience! We can't thank you enough for the kind words! Please check our site often for new stories, and we hope you have a fantastic week!
Best regards,
Jennifer