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The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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I ordered 4 books for my grandchildren. The kids loved reading stories about themselves. One book had dark writing on a dark background and was hard to read to the kids at night. (I can't remember the book but it had piranhas in it.) Also, I would have liked a different animal instead of a piranha for little kids. The other 3 books that I ordered, were perfect.
It's been a very easy experience in purchasing from Dinkleboo. I use groupon to purchase discounted soft cover books to personalize for my granddaughter. She has a very unique name and this is the only way I can buy her items with her name on them or in them. Thank you!
Good evening Paula!
We appreciate your review! With over 1 million books sold, our personalized storybooks have been a huge hit with our customers! If you have any ideas for new stories, please contact me at [email protected], attention Jennifer. We wish you and your family have a wonderful day!
Warm regards,
Jennifer
Very nice quality, received in a short amount of time, will shop here again."..."...
Hello Karen!
Thank you for your kind comments! We look forward to working with you again, and have a great day!
Best regards,
Jennifer
My Daugther is so happy with her personal book, is an excellent idea put her name on it she feel is very important for all the family and the stickers with her name is very useful
Good afternoon Veronica!
We are thrilled to hear about your satisfaction with our products and service! Check our Facebook (https://www.facebook.com/dinkleboo/) page for exclusive deals! Thank you for your business, and have a wonderful day!
Best regards,
Jennifer
I was unable to get my group on voucher to be accepted and after contacting them, I found out it was my error, not there's. They were very helpful and I was able to make my purchase, thank you.
Hi Mary!
Thank you for the kind words regarding our fabulous customer service team! Our team always goes above and beyond the call of duty to ensure our customers' are satisfied! It was our pleasure to serve you, and have a fantastic day!
Kind regards,
Jennifer
It was great to see my son's name on the book and be one of the main character. I cant wait for him to understand the story, he is oly 4 months now. I also orderd two more books for my cousin son. Looking forward to order more.
Hello Hiwot!
We are sure once your son becomes of age he will love reading his book with you! We have just released our newest title, "The Superhero!" If you ever need any assistance, please email me at [email protected], attention Jennifer.
Warm regards,
Jennifer
I have ordered personalized labels, not once but twice for my grandsons and I love the quality, the color and the overall appearance of the final product.
Hello Elaine!
Thank you for the kind rating! We have just added several new templates for our fabulous name labels! Enjoy your items, and have a great day!
Best regards,
Jennifer
Very pleased with the personalized book. In addition to child's name, grandparent's name and parent's name personalized to family preference.
Hi Lynn!
Thank you for the kind words! Each book will have different options for their family and friends, so be sure to check them all out! It was our privilege to do business with you, and have a great day!
Kind regards,
Jennifer
Thank you so much! I ordered the little digger for my grandson with his name, he loves it, I read it to him every time he comes to see me, he knows it's his name because he can spell it, again thank you so much, I'll be ordering again soon!
Good afternoon Karen!
We love to hear our books are helping in your grandson's education! Please check our website (https://www.dinkleboo.com/) for our newest book deals! Thank you for your patronage, and have a beautiful day!
Kind regards,
Jennifer
I've purchased a few books now for my grandchildren and they all LOVE them! I always have a great experience from ordering through shipment. These gifts are well worth the time and money.
Hi Lisa!
We thank you for sharing your fabulous experience! We hope to see you again soon, and have a great day!
Warm regards,
Jennifer
Product was well made and very pretty. There was fast shipping. I will shop with them again, as their products are unique.
Good evening Heidi!
Thank you for your kind review! We can't thank you enough for your continued support, and wish you and your family a fantastic day!
Best regards,
Jennifer
I received the book quickly. It was really nice, the quality was good and the pages were colorful. I can't wait to give it to my granddaughter.
Hello Debra!
It's wonderful to hear how much you enjoyed your personalized storybook! We know your granddaughter will cherish it! Thank you for visiting Dinkleboo, and have a wonderful day!
Kind regards,
Jennifer
Kayla B was fantastic, responded quickly and gave me the answers I needed, keep up the good work, great first experience and will return
Hello Naz!
It's wonderful to hear about to positive experience with Kayla! She is one of our most seasoned employees that always goes the extra mile for our customers! We value your continued support, and have a fabulous weekend!
Warm regards,
Jennifer
Darling book I bought the pony and the princess, my granddaughter loved it!
I would recommend this company!
Good afternoon Francesca!
Our "The Princess and the Pony" story is one of our most popular titles! Be sure to check our site often, as we are always adding new stories for your loved ones! Thank you for your continued support, and have a great weekend!
Best regards,
Jennifer
I was having an issue which was quickly taken care of. Customer service was kind and forgiving and the ordering process is simple! I will be using Dinkleboo again!
Good afternoon Megan!
Our customer care team truly appreciates your kind review! You can always reach us at [email protected], or on our Live Chat. We hope to see you again, and have a fantastic weekend!
Best regards,
Jennifer
I went online this morning to place my order using the Mother's Day discount code. As I placed my order I realized the discount code had expired 2 days previous. I sent an email to Dinkleboo to see if they had any other code I could use. Within 4 hours, they had replied and gave me a discount code that was even better than the one I tried to use before. I will definitely place more orders with this company! (This was my second order.)
Hello Lisa!
Thank you for sharing your wonderful experience with our customer care team! We will always work with our customers no matter how small the issue. Thank you for your continued support, and have a beautiful weekend!
Best regards,
Jennifer
I have used Dinkleboo twice, after seeing them on Groupon. Their products are super cute, and they ship fast.
Hello Emily!
We love to hear you enjoy our products! Be sure to check your email for our newest promotions! We look forward to working with you again, and have a great weekend!
Kind regards,
Jennifer
It was so easy to order and I received the personalized Easter bags. Maybe the only downfall was that the print was very light, not as bright as shown but otherwise it was great.
Hi Colleen!
Thank you for your feedback! We love to hear you had such a seamless experience while using our site! We hope to see you again, and have a great weekend!
Kind regards,
Jennifer
I am so in love with my purchases. They made great gifts. The kids was so happy to read the books with their names in it. Thank You for making those amazing books.
Hi Sharon!
Thank you for the kind words! We are thrilled you enjoy our products! Please check your email for our newest deals, and have a great weekend!
Warm regards,
Jennifer
I ordered a book for each of my great grandchildren. They will be here for a visit soon from Hawaii and I wanted to give them something that we personalized, these books filled the bill. Love the books and they were here very quickly.
Hi Chris!
It's fantastic to hear about your positive experience with Dinkleboo! Please check out Facebook page (https://www.facebook.com/dinkleboo/) for our newest deals! It was our pleasure to serve you, and have a great weekend!
Best regards,
Jennifer
Answer: Hi Lynette, Both the soft and hard cover contain the same inside pages. It's just the cover that's slightly different. Soft cover is more flexible and we use 300gsm paper for the cover with gloss coating. It's still a great quality product and a perfect affordable option. Please don't hesitate to reach out to us directly if you have any further questions. Kind regards, Dinkleboo
Answer: Hi Gary, I can see you have been speaking with Amanda via email and your order is currently in production. This can take 1-3 working days and you'll be notified via email once it has been dispatched. From this time, it will arrive within 7-10 working days as selected. If you have any further questions, please reach out! Kind regards, Shannan
Answer: Hi Barbara, Unfortunately, we no longer produce our books from Tempe, Arizona. They're now produced from New York or Salt Lake City. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Jenese, I have provided the details below for you. Product Dimensions: - Standard - 20x20cm (8"x8") - Large - 25x25cm (10"x10") The page count range from 18-22 pages. Kind regards, Shannan.
Answer: Hi Niamh, Can you please send through your order number and I can check this for you. Kind regards, Shannan.
Answer: Hi Brid, Once the order is dispatched it should arrive within 5-10 working days. Please allow a few days for production. Kind regards, Shannan.
Answer: Hi Lila, Unfortunately, we don't have the option to alter the border area. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Judy, Have you been able to resolve this issue in the meantime? You will be required to go through one of our promotional links to receive the $11.99 price. If you have any further trouble please contact us directly for assistance. Kind regards, Shannan.
Answer: Hello Hope, We are not aware of any issues currently. Please contact our customer support desk at 1 800 540-5729, email support at [email protected] or utilize our Live Chat function. We will help guide you through the process. Thank you for visiting Dinkleboo and have a wonderful holiday season. Best regards, Mark A.
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.


Good evening!
Thank you for sharing your comments! We will definitely take your remarks into consideration. We hope your grandchildren enjoy them, and have a fantastic day!
Best regards,
Jennifer