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The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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I had made a couple of purchases and realized my mistake in using the incorrect codes for savings. I sent an email asking if there was anything that could be done to rectify my mistake.
Almost immediately my email was replied to, and even though it was stated that changes could not be made, these kind and honest people corrected the problem, with courtesy and patience, and left me with the great feeling of a much more than satisfied customer. I will definitely be buying more from this wonderful company, and recommending them to everyone. Many many thanks!
I recently bought since personalized labels for my children. They love them! I love them because they stick so well to anything from bottles and sippy cups to folders and notebooks. The labels don't fade either! I am very satisfied with my purchase and will definitely be buying again!
Hello Crystal!
Thank you for the 5-star review of our fabulous name labels! They will last multiple washes as long as you follow directions! If you have any additional questions, please do not hesitate to contact us! We can be reached at [email protected]. We look forward to assisting you in the future, and have a beautiful night!
Best regards,
Jennifer
I ordered a personalised Christmas story for my sons first Christmas, the site was easy to use and it showed up quicker than expected. I can't wait to read it to him!
Good evening Felicia!
Thank you for commenting on your seamless experience! Please pay attention to our Christmas cut-off delivery dates, and have a fantastic week!
Warm regards,
Jennifer
A wonderful gift for any child. I got the first Christmas for my grandson this book will be read for years to come..
Hello Tina!
It's wonderful to hear from you again! We are elated you love your personalized story-book, and have a wonderful night!
Warm regards,
Jennifer
Couldn't ask for a better gift, I got the first Christmas for my grandson of course he won't understand this year but every year he will have this wonderful memory. Will be buying him more without a doubt. So glad I came across this site.
Hi Tina!
Thank you for the kind words! When your grandson is old enough, we are sure he will love! We appreciate your business, and happy holidays!
Best regards,
Jennifer
Good afternoon Karen!
We appreciate the kind words! Please check our website for our Christmas delivery cut-off dates, and have a fabulous weekend!
Warm regards,
Jennifer
My niece and nephew absolutely loved receiving their custom books! Never saw them so excited to read until now! Who wouldn't want a book with their names in it!? Awesome gift idea.
Good evening Meghan!
It thrills us to hear how much your niece and nephew loved their personalized books! We agree, they make fabulous gifts any time of the year! Thank you for your business, and have a fantastic day!
Best regards,
Jennifer
Bought 2 books as Christmas gifts for my granddaughters through Groupon. There was a lot to choose from. The ordering process was easy enough to do on my phone and the turn around time exceeded expectations. I was very happy with the professional look. I'm sure my girls will love seeing their names in the story.
Good evening Dawn!
We appreciate the kind and glowing review! With over 70 titles to choose from, there is sure to be that special book for your friends and family! We hope to see you again soon, and have a fabulous week!
Warm regards,
Jennifer
The kids loved having stories with their name in them and the shipping was very fast. I would recommend these to anybody that wants to get a thrill out of their kids
Good afternoon Karla!
We agree! Children love to be a part of their special story! If you have an idea for a new story, we would love to hear from you! I can be reached at [email protected], attention Jennifer. Thank you for choosing Dinkleboo, and have a fantastic night!
Best regards,
Jennifer
I placed an order for 7 different children and all different books. They all came as I ordered them. All the names were spelled correctly and the stories in the books interesting. I hope the children will enjoy them. Order was filled in a timely manner. Will be ordering again.
Hi Ruth!
Wow, 7 children! We are thrilled your personalized story books came out so well! If you ever need assistance, please do not hesitate to contact me! I can be reached at [email protected], attention Jennifer. Thank you for your continued support, and have a fabulous day!
Warm regards,
Jennifer
Great products, they arrived quicker than anticipated and will be wonderful gifts. I would definitely order again.
Hello Kelli!
Thank you for the 5-star review! Please check your email for exclusive offers, and have a fantastic weekend!
Christmas sale: https://www.dinkleboo.com/occasions/christmas.html/?sncp=early_bird
Best regards,
Jennifer
I ordered books for my son, niece & nephew! They all turned out great and were shipped extremely quickly! Thank you!
Hi Nicole!
We are thrilled you love your personalized books! Thank you for your business. And have a fantastic weekend!
Christmas Sale: https://www.dinkleboo.com/occasions/christmas.html/?sncp=early_bird
Best regards,
Jennifer
I have received 6 books. I was very happy with the quality of each one. I got 1 soft back and 5 hardback books. My grandkids loved them.
Good evening Marlene!
Thank you for the glowing review! We are sure your grandchildren will love their books as well! Please check our Facebook page for exclusive offers, and have a fabulous night!
Facebook: https://www.facebook.com/dinkleboo/
Warm regards,
Jennifer
As a first time customer I was extremely impressed with this company! Very quick to respond to any questions you send to them! Very quick delivery and beautiful books! I will definitely order again!
I bought these books for my grandchildren for Christmas. The books are so colorful and really well-made. Shipping was fast and free! I can't wait to see my grandkids' faces when they see their names as the main characters in their own personal books.
Good afternoon Shirley!
We are ecstatic to hear you are satisfied with your personalized story books! Please check our site for new offers, and have a fabulous day!
Christmas Sale: https://www.dinkleboo.com/occasions/christmas.html/?sncp=early_bird
Warm regards,
Jennifer
I loved the book I ordered, and my Grandson did too. The price was very reasonable. Kids love reading about themselves
Hello Marilyn!
We are thrilled you and your grandson enjoyed your special story book! If you ever need assistance, please do not hesitate to contact me. I can be reached at [email protected], attention Jennifer. Thank you for you business, and have a beautiful night!
Best regards,
Jennifer
I ordered a book for my granddaughter and it was lovely! I am going to order another one for my other granddaughter, I think they are going to love them! They are well made and cute little stories.
Hello April!
Thank you for the kind words! With over 70 stories, there is sure to be the right book for your granddaughter! Please check your email for special offers, and have a fabulous holiday season!
Christmas Sale: https://www.dinkleboo.com/occasions/christmas.html/?sncp=early_bird
Best regards,
Jennifer
It is so special to be able to read a book to my son where he acknowledges his name each time. He is only going to love this more as he gets older.
Hi Heather!
We agree! Our personalized story books make a wonderful took for helping your child to read! We appreciate your continued patronage, and have a beautiful night!
Kind regards,
Jennifer
So impressed with our books. Shipping was fast and inexpensive. They Came out better than I could've imagined! The kids were so excited. I ordered them as gifts.
Hello Shakinah!
We truly appreciate your 5-star review! It was our pleasure to serve you, and have a fabulous week!
Christmas Sale: https://www.dinkleboo.com/occasions/christmas.html/?sncp=early_bird
Warm regards,
Jennifer
The kids were so excited to see their personalized books! The shopping experience was easy and I especially like how you could view the book before purchase. So worth the purchase!
Hi Kathryn!
We are elated your children love and cherish their book! If you have an idea for a new story we would love to hear from you! I can be reached at [email protected], attention Jennifer! Thank you for your business, and have a fantastic evening!
Kind regards,
Jennifer
Answer: Hi Lynette, Both the soft and hard cover contain the same inside pages. It's just the cover that's slightly different. Soft cover is more flexible and we use 300gsm paper for the cover with gloss coating. It's still a great quality product and a perfect affordable option. Please don't hesitate to reach out to us directly if you have any further questions. Kind regards, Dinkleboo
Answer: Hi Gary, I can see you have been speaking with Amanda via email and your order is currently in production. This can take 1-3 working days and you'll be notified via email once it has been dispatched. From this time, it will arrive within 7-10 working days as selected. If you have any further questions, please reach out! Kind regards, Shannan
Answer: Hi Barbara, Unfortunately, we no longer produce our books from Tempe, Arizona. They're now produced from New York or Salt Lake City. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Jenese, I have provided the details below for you. Product Dimensions: - Standard - 20x20cm (8"x8") - Large - 25x25cm (10"x10") The page count range from 18-22 pages. Kind regards, Shannan.
Answer: Hi Niamh, Can you please send through your order number and I can check this for you. Kind regards, Shannan.
Answer: Hi Brid, Once the order is dispatched it should arrive within 5-10 working days. Please allow a few days for production. Kind regards, Shannan.
Answer: Hi Lila, Unfortunately, we don't have the option to alter the border area. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Judy, Have you been able to resolve this issue in the meantime? You will be required to go through one of our promotional links to receive the $11.99 price. If you have any further trouble please contact us directly for assistance. Kind regards, Shannan.
Answer: Hello Hope, We are not aware of any issues currently. Please contact our customer support desk at 1 800 540-5729, email support at [email protected] or utilize our Live Chat function. We will help guide you through the process. Thank you for visiting Dinkleboo and have a wonderful holiday season. Best regards, Mark A.
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.


Good evening Sandi!
We truly appreciate you sharing your experience! Our team will always do our best to ensure out customers are satisfied! You are most certainly welcome, and we wish you and your family a fabulous holiday season!
Final Christmas shipping dates: https://www.dinkleboo.com/xmasdelivery2017
Warm regards,
Jennifer