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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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I made a mistake on my address when i ordered, i contacted customer service and they got back to me very quickly fixed it, and i recieved my order so quickly. Very impressed with the companys service.
Have ordered several books from Dinkleboo several times and will continue to because I've never been disappointed. My kids loves them!
Hi Yvette!
Its wonderful to hear you enjoy your personalized Dinkleboo story-books! Please let me know if there is a new topic you would like us to discuss! I can be reached at [email protected], attention Jennifer. We look forward to working with you again, and wish you a fantastic weekend!
Warm regards,
Jennifer
I ordered two books and a Christmas tree ornament and received them fairly quickly, I am really pleased with them, I will be ordering more books for Christmas next year. Excellent.
HI Kathy!
Thank you for the wonderful review! We hope your family member enjoy there Christmas items for years to come! Please let me know if you ever need assistance, and have a wonderful holiday season!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Best regards,
Jennifer
I was very interested when I saw their site on FB. After scanning, I ordered 2 books for Christmas gifts. When received, I was totaly satisfied and will use this site for more books. I recommend this site for any parents, grandparents, etc. to use. You will be pleased. Liked the fast service and follow-up.
Hi Frances!
We cant thank you enough for spreading your love for our company! Word-of-mouth recommendations means a great deal to our company! We cant wait to see you again, and hope you have a fabulous holiday season!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Warm regards,
Jennifer
Very happy with the quality of the books, price and delivery time. Have now placed two additional orders for holiday gift giving.
Hi Pam!
We are elated you are satisfied with your Dinkleboo experience! Your kind words mean a great deal to our small company! Please check out our new Santa: Letter's,. And we hope you have a fantastic weekend!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Kind regards,
Jennifer
Yesterday I ordered 3 books from this company and when I received an e-mail confirming the order I noticed I had a typo in one of the names. I called the company and reached a lovely person named LaQuita and she quickly found my order and corrected MY mistake. She did not have to do this as it was my responsibility to make sure everything was correct before submitting the order but she did and was very pleasant about it. I will definitely be placing more orders in the future. Thank you LaQuita
Hi Loretta!
We are elated LaQuita was able to assist you while creating our book! We understand mistakes may happen, and we always to our best to alleviate the situation! Please do not hesitate to contact us whenever you need assistance, and we wish you and your family a beautiful holiday season!
Warm regards,
Jennifer
Dinkleboo is amazing. Not only are their personalized story books beautifully written and illustration and a hit with my 4 yr old granddaughter but their customer service is extraordinary. The shipping address was incorrect on a book I just ordered for Christmas. After calling and speaking with LaQuita, she processed a replacement book at no charge so my granddaughter would have it by Christmas. Thank you so much!
Good evening Carol!
We truly appreciate you sharing your amazing experience with our fabulous customer care team! LaQuita has been a wonderful addition to our team, and always goes the extra-mile for our customers! We hope you granddaughter enjoys her story, and wish you a wonderful holiday season!
Best regards,
Jennifer
I have purchased from dinkleboo on numerous occasions and the quality of the product is very good. On two occasions one of the products was slightly damaged and a replacement was sent out immediately. The customer service team in particular LaQuita were very responsive.
Hello Irene!
Thank you for being such a loyal customer throughout the years! We are thrilled Laquita was able to assist you, and we hope you have a wonderful holiday season!
Best regards,
Jennifer
Otdering from this site is easy and a pleasure. When you add the child's name the book comes alive. Ourh great granddaughter is so excited to be the star of her own adventures
Hi Marlene!
Thank you for sharing your experience! We agree, a child seeing their name makes them feel unique and special! We look forward to working with you again, and we hope you have a fabulous weekend!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Kind regards,
Jennifer
I found ordering a book to be easy and asking the right information to make it personnel. I feel my grandson will read this over and over with his Dad.
Good evening Cheryl!
It's wonderful to hear you had such an easy and enjoyable experience creating your grandson's personalized book! We think he and his father will have many special moments for years to come! We thank you for your business, and have a wonderful holiday season!
Warmest regards,
Jennifer
Loved the personalized book for my granddaughter. It was delivered very quickly too. This book includes my granddaughter and me too which makes it even so special.
Hi Marcia!
Thank you for sharing your heart-warming story! We are thrilled she loves it, and hope you have a fantastic holiday season!
Best regards,
Jennifer
So please when I found these books. I ordered 2 and love them both. Can't wait to give them at Christmas!
Hi Carey!
It's wonderful to hear you love your personalized books! We have just released several new titles, so be sure to check them out! We thank you for your continued patronage, and hope you have a joyful holiday season!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Warmest regards,
Jennifer
Last holiday season I found Dinkleboo on facebook and took a chance at getting personalized books for 6 of my grandkids. They loved them. Rather than buy candy for Halloween this year 3 of them got books. I returned again because of the quality and the quick delivery. I have to say the Unicorn book this year was my all time favorite. All the kids loved it but especially my little grand who loves unicorns and her little sister loved that she was the unicorn that got hurt. It made her feel special too. I would definitely recommend this company for quality, value and delivery.
Good evening Marilyn!
We agree! Personalized books makes a wonderful alternative to traditional gifts! I always give several each year, and love to see children's glowing response! Thank you for your comments on our unicorn book as its been a popular title! Please let me know if there is a topic you would like to see, and we wish you a fabulous holiday season!
Warm regards,
Jennifer
This is a scam! Do not order anything from them. I ordered 5 personalized books and right as I put in my credit card info I got an error message stating that my order had not been completed! I (as you normally would) tried a second time and it actually went through. But now I have two charges on my credit card and when I called the rep she was rude as hell and told me too bad. However she understood exactly what happened with the website. Apparently because I did not create an account it gave an error message which according to her tends to happen! HOWEVER no where on your site does it warn people of this but you know it happens and now you tell me I have no choice but to keep the second order! THE PURCHASES WERE MADE 3 MINUTES APART! Why would someone order two of the exact same personalized book? And your customer service is horrible.
Hello Gurprit,
It appears you were not logged into a Dinkleboo.com account when checking out on our site. I have sent you an email refunding your initial payment. Please let me know if I can be of further assistance, and we hope you have a wonderful holiday season.
Warm regards,
Jennifer
The book I purchased was of good quality and arrived quickly. The website and ordering process were easy to use. I will definitely be a return customer!
Hi Christa!
We are elated to hear you had such a wonderful experience! Please let me know if you ever need assistance; I can be reached at [email protected] attention Jennifer. Please check out our new Santa Letter's, and we hope to see you again soon!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Warm regards,
Jennifer
The first book I ordered from Dinkleboo was for my 2-year-old niece. I had it shipped directly to my niece. She was so thrilled with her new book with HER name on the cover that she would not let anyone touch it or read it to her.
At nap time, her new book joined her in bed. It was only then that her Mom got to read it. She let me know that it was a beautiful, well-made book and worth the price. Since then I have bought 10 more books for gifts. Getting ready to order even more. Wonderful gifts. Love Dinkleboo!
Hi Joy!
Thank you for sharing your wonderful story! Hearing these anecdotes from our customers mean a great deal to our company! We are thrilled your niece loves her story, and we thank you for letting us be a part of her life! From all of us at Dinkleboo, we wish you and your family a fantastic holiday season!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Warm regards,
Jennifer
LaQuita was very patient with me and helped me complete my order. I was very frustrated when my coupon wasn't being accepted, after having tried many, many times.
Laquita was very patient and very professional.
Thanks again,
Carole P.
Hi Carole!
We appreciate you sharing your experience with our fabulous customer service reps! I will make sure to pass this along to LaQuita! She always does her best to walk our customers through their issue. We look forward to working with you again, and have a fantastic weekend!
Warm regards,
Jennifer
Very impressed with the style and quality of the labels we ordered! We will be sure to order more in the future!
Hi Kellee!
Thank you for your review on our personalized name labels! If there is a new design you would like to see -- we would love to hear from you! I can be reached at [email protected] attention Jennifer. Please check out our new Santa Letter's, and have a wonderful holiday season!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Best regards,
Jennifer
I ordered a personalized Children's book for my great niece. It was beautifully done - exactly what I was hoping for and the price was reasonable. It was delivered in a timely manner - totally positive experience!
Hi Emily!
Your review means allot to our small company! If you ever need assistance, please do not hesitate to contact me! I can be reached at [email protected], attention Jennifer. We thank you for your business, and have a wonderful night!
Kind regards,
Jennifer
They advertise the books for $9.99 but once you start ordering all the "extra" fees come into play that were never mentioned. $7.00 extrs for a hard cover... really? Are children's books not supposed to be hard covered? I know if I go into a book store in the children's section the books are all hard covered but here they want to charge you extra for it. Then we move onto the "half off" code, Which isn't even really a discount at all because if I use the code my book price jumps from$9.99 to $39.99 so if you do the math there is no half off, the price actually goes up. I'm just not impressed with the schemes to trick us into ordering thier books
Good evening Tammy,
I have read your issue and would like to address some of your concerns. Regarding the 50% Off Code (OCT18); we do have those on our site at all times. In the event we don't have any deeper discount promotions running you are always able to get 50% off. As for the $9.99 Storybook Offer; that will most likely be for the soft cover book, but I'm happy to look and see if there was also a discount being offered for the hard cover book. If so, I can honor the hard cover promotional price for you. I will reach out via email to collect your order details.
Kind regards,
Mark A.
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gail!
Thank you for your review! Our team always does their best to solve our customers' issues! We are thrilled we were able to assist you, and we hope you have a fabulous weekend!
Best regards,
Jennifer