Digital Supply USAReviews 73

I put in an order for products on June 2,2023 and was charged for my order but, never received delivery of my order. When I tried to contact the company by phone I was directed to a web site that is defunct. Looks like I was bilked out of $115.
My one star rating reflects the fact that there is no 0 star option.

Hiw they have this low a rating us beyond me. They were so good that I'm rightting this almost a year later just because I saw this and thought it nuts they were super helpful knowledgable and it came so fast I feel bad I didnt write sooner

I ordered a Note 9 Digitizer repair kit which comes with a Note 9 Digitizer and LCD screen. You can buy a repair kit to come with it as well which I opted to do. When it arrived it came with only the digitizer (frame back portion) and the repair kit. It had no screen which is half of the problem with my phone. I tried to get ahold of customer service but they only have email which takes a while for them to respond. I informed them of what happened and they advised I return the product and attached an RMA number but no shipping label. So now I have to pay to return a product that didnt come with everything it should have to hopefully get a return credited. The person who responded to my email seemed like they didnt even read my response in its entirety. Just use another site. I dont recommend this one.

They never give me my package and the last email they give me January 13 I've been eating since dec 29 and they still didn't and it's February 9 my word and your word I got a XR screen for 45 dollars so

I have made 2 orders with Digital Supply USA. The first was for a screen replacement a few months ago. After a month of not receiving it, I contacted customer service. They did send one out immediately that I got it a few days later, but it was over a month after my initial order. I thought I would give them one more chance and ordered another screen replacement over 2 weeks ago. I keep getting emails saying that I should have received my order and that my time to review the product is running out. I emailed customer service and got this automated response "As a small family-owned American business competing in the global market we value and encourage our team to spend time with their family at the beginning of the year. We allow CUSTOMER SERVICE team family time until January 13th. At that time the team will be ready to handle any issues you may have. Simply send us a message on January 13th and we will be happy to handle it for you. FYI- THE SHIPPING WAREHOUSE IS OPEN. THEY ARE SENDING OUT AND RECEIVING ORDERS LIKE NORMAL. Thank you... from our family to yours!"

What the heck? I'm all for giving employees holiday time off, but I think Jan 13th is a little excessive to have your whole customer service team off. What about your customers? There is no way for me to speak to anyone. I've given them enough chances. Next time I will go with Ebay! I also left a 1 star review on Digital Supply USA website, but it is not showing up in their reviews. They are only showing the good reviews.

I ordered an iPhone 6 Plus premium screen and waited two weeks for it to arrive only for a screen half the size to come in the mail. I can't use this small screen for the 6 plus so this was a complete waste of time. Their prices aren't bad though.

Beware. Your order will never arrive not will they ever respond to your emails. You will never receive a tracking number. You will however have your inbox filled with promotions from them. Beware. Most useless and thieving company i ever purchased from located here in the USA and people wonder why we order from china instead. Useless American unpatriotic company.

I ordered a new screen assembly for my iPhone 7 Plus listed on their site as "OEM Refurbished" and the most expensive one they had. The first thing I noticed is that it's clearly not an OEM screen... In a side-by-side comparison w/ the original OEM screen that I'm replacing, it's obvious that this is a cheap knock-off. This wouldn't bother me if the screen worked properly. It doesn't work properly... it's constantly going non-responsive or "freezing." To get it responsive again I have to click the screen off and back on. The phone worked perfectly before this, and the install was meticulous. Their canned response to me was... "it's dust," "it's a damaged ribbon cable," "it's the phone." All of which is BS... The truth is it's this cheap junk that they're advertising as "OEM." They said I could send it back to them (on my dime) for an "evaluation" which will take up to 14 days. This has been a complete waste of my time and money. I HIGHLY recommend spending your money elsewhere.

My first and last experience with this company. I ordered a replacement glass, digitizer and frame OEM. Horrible service - paid for expedited shipping DID NOT SHIP said they had a glitch in their system. They did promptly refund my money when I asked.

I contacted them multiple times to determine how a rectangular pice of plastic was supposed to work with the repair and all I received was a vague answer to another part. I tried multiple times and still don't have a clear answer as to the thermal pad. Additionally, there are three YouTube videos that they rely on to provide instructions that have been taken down. No response on those.

Quick response to email, all in all a good buying experience. Maybe if it had been in my cart overnight, but it honestly felt a little pushy with how quickly. Llike that any more

Paid for next day shipping and got ground shipping. The package showed up a week later have the receipt and says next day shipping stay away from these people bad in business and they are blaming me for this after i sent the receipt with proof that i did pay for next day shipping.

Ordered a iphone screen replavement, they charged me but NEVER received the product. This was 3 months ago, This company is a scam.

Do not buy from these crooks. I've been waiting for over a month, and my order still has not come in. I've sent them 3 emails, and they will not even reply to me!

So their website says all over:" * LIFETIME WARRANTY - 100% Guaranteed - We are able to offer this because we have superior quality) "
It's a sham. A total sham. Now they are telling me that "if you install it then the warranty is void". Installed a new screen and it crapped out within months. Terrible quality. No wonder they are cheaper.

THE WORST BACKWARDS company is an understatement.
My screen arrived damaged/didnt work (iPhone XR screen replacement kit) and I was not offered a refund/replacement because of the reason 'LCD damage'. No s*** that's why I returned it.
The screen was professionally installed by uBreakiFix (i watched the guy install it). Poor customer service. So, like any customer that just wasted $60 for a screen, I wrote a review on their website and what do you know! My review didn't post. Hmm? I wonder why? So I did a little "research" and a found out that MORE THAN half of their reviews are fake on their website and were just written in by the control panel of the webhost, furthermore when actually posting a review it goes through a filter 'algorithm' for lack of a better word and then sent to a 'admin based reviewer system' where they pilfer through and accept less than a handful of reviews that make them sound good. So if you write a poor review they block the review from posting. NICE lol. (I will not disclose how I found out this info lol not sorry)

You could compare this company to the year 2020, a dumpster fire.
If I could rate 0 stars I would, because I cant see myself giving any stars to a trash company that scams their rate system or that doesn't offer a refund or replacement for a screen that was broken on arrival. Every aspect of this review is truth and nothing but the truth. #truth hurts

I have no idea how this company has earned 4.3 star review. Check out the better business bureau website. You will learn quickly the type of business they are. https://www.bbb.org/us/mo/kansas-city/profile/online-shopping/digital-supply-usa-**************/complaints

They lie and cheat the customers out of their money by refusing refunds with false claims of damaged returns!

Horrible company that does not honor their lifetime warrantee. Run while you can. Buy a better quality screen that won't go out in 4 months. & they won't honor their lifetime 100% guarantee warrantee when the touch screen stops responding.

Digital Supply advertises with a lifetime warranty due to their superior quality.
I did order a iPhone XR screen replacement and installed it. Worked fine for about ten months.
Then the screen lost colors. First intermittently then permanetly.
Installing the old cracked screen proved it is not a connection issue (old screen still worked, just cracked glass), but evidently a defect with the replacement screen. When opening the phone to remove the replacement screen I found multiple loose screws inside all coming from that replacement screen.
When I inquired for a replacement with Digital Supply per their lifetime warranty, I was told that the warranty ends once the screen is installed. I argued that it is not a lifetime warranty then.
Digital supply refuses to honor their advertised warranty, by sending a replacement or issuing a refund.
IMHO that is false advertisement and deceiving customers.
Will never buy from Digital Supply again.