Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Peter R.
Unfollow Peter R.
Share Review
Report Review

Beautiful ring. Excellent service
January 11, 2025

I would recommend Diamondere to anyone looking for jewelry. They do a great job taking care of their customers.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
Follow Will C.
Unfollow Will C.
Share Review
Report Review

Perfect Experience
January 11, 2025

I was sent multiple emails on the progress of creation and shipment. Response time was fast, and the piece is beautiful.

Date of experience: January 1, 2025
Arizona
1 review
0 helpful votes
Follow Brandon C.
Unfollow Brandon C.
Share Review
Report Review

Great ring
January 11, 2025

Ring was good size, price, and fast shipping once the ring was created. I'll dibs be ordering from them again.

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Could not be any finer!
January 11, 2025

They made me a 18kt two tone wedding ring in a size 16! It's really 4 smaller rings BOLTED together. Absolutely stunning.
Texas

Date of experience: January 1, 2025
Maryland
1 review
0 helpful votes
Follow Regina N.
Unfollow Regina N.
Share Review
Report Review

Awesome Service
January 10, 2025

My experience with Diamondere was Great! The service was professional and my product was just what I ordered. The jewelry was Beautiful with no defects. The company promised to have my order to me by December 25,2024, and they kept their word. I will definitely order from Diamondere again.

Date of experience: December 31, 2024
Colorado
1 review
0 helpful votes
Follow Edward Z.
Unfollow Edward Z.
Share Review
Report Review

Mr. Ed
January 10, 2025

Very good very fine and nice and so swell unbelievable my wife like too

Date of experience: December 31, 2024
Florida
1 review
0 helpful votes
Follow MAUREEN Y.
Unfollow MAUREEN Y.
Share Review
Report Review

Marvel - Diamond & Sapphire Ring
January 10, 2025

I had several questions before and after ordering. Great communication and received before Christmas!

Date of experience: December 20, 2024
Florida
1 review
1 helpful vote
Follow David O.
Unfollow David O.
Share Review
Report Review

Poor service and ring not as pictured
January 10, 2025

I ordered a ring for my wife on December 6 and paid for expedited delivery to have it by Christmas. It was nearly impossible to get ahold of a live representative to try to ensure on-time delivery and the email system is the worst. I got dozens of emails that belonged to other customers responding to their delivery questions and complaints. Then when the ring did finally arrive, it didn't look anything like the pictures on the website.

Date of experience: December 24, 2024
Illinois
1 review
0 helpful votes
Follow Cody Q.
Unfollow Cody Q.
Share Review
Report Review

Great ring
January 10, 2025

Delivery was slightly delayed but I arrived on time and as ordered. Looks even better in person. Proposed with this ring and it exceeded expectations. Would trust this site and jeweler in the future.

Date of experience: December 23, 2024
Utah
1 review
0 helpful votes
Follow Lyssa W.
Unfollow Lyssa W.
Share Review
Report Review

Great gift
January 10, 2025

Got it as a birthday gift for my girlfriend, was delivered earlier than expected!

Date of experience: December 31, 2024
New York
1 review
0 helpful votes
Follow Robert J.
Unfollow Robert J.
Share Review
Report Review

Christmas present for my wife
January 10, 2025

Ring is beautiful. Wife loves it. It matches nicely with her engagement ring so now she has more variety with her rings, definitely buying more products from this website in the future.

Date of experience: December 31, 2024
Colorado
1 review
0 helpful votes
Follow Curt U.
Unfollow Curt U.
Share Review
Report Review

The experience was good. Very thorough. Very easy. Thank you!

Date of experience: December 31, 2024
California
1 review
0 helpful votes
Follow Matthew R.
Unfollow Matthew R.
Share Review
Report Review

Engagement ring
January 10, 2025

Ordering was simple. Communication was good throughput the process. Thank you

Date of experience: December 31, 2024
North Carolina
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

Ring
January 10, 2025

Good purchase. Happy with the final product. Good experience.

Date of experience: December 31, 2024
Alabama
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

My wife loved it!
January 10, 2025

Awesome experience with my first purchase from Diamondere. Would highly recommend.

Date of experience: December 25, 2024
California
2 reviews
0 helpful votes
Follow Marc F.
Unfollow Marc F.
Share Review
Report Review

I actually placed the order on December 12,2024. In the confirmation, I was told receipt of the ring by Christmas could not be guaranteed unless I paid expedited charges in the amount of $45. I was surprised, but could not run the risk so I paid. Ring arrived well in advance, but it left a bad taste in my mouth. Not a way to garner repeat business.

Date of experience: December 12, 2024
Diana G. — Diamondere Rep
over a year old

Hello Marc, our Christmas delivery deadline for Free Delivery was Dec 10th. From Dec 11-16, only expedited orders were eligible for Christmas delivery, so we reached out to ensure that you were informed and aware of the dates. While we tried to make the dates clear on the website in December, I apologize if this was not clear to you and you were taken by surprise by the email.

California
1 review
0 helpful votes
Follow Guy S.
Unfollow Guy S.
Share Review
Report Review

Very happy I found this website. Very user friendly, and great design at a relatively affordable price.

Date of experience: December 30, 2024
California
1 review
1 helpful vote
Follow Jocelyn D.
Unfollow Jocelyn D.
Share Review
Report Review

Disappointed
January 9, 2025

The picture imagine does not reflect the actual product received. The ring is much smaller than expected and not satisfied with my purchase.

Date of experience: December 30, 2024
Diana G. — Diamondere Rep
over a year old

Hello Jocelyn, given the nature of handcrafted and custom jewelry, there may be slight variations in each order. While customers typically love what they receive from us, in the rare chance that they don't, we have a 100 Day FREE RETURN policy where you may send your item back to us for a full refund. We've shared a prepaid shipping label with you already and we'll process a full refund as soon as we receive the item back.

Indiana
1 review
0 helpful votes
Follow Ross X.
Unfollow Ross X.
Share Review
Report Review

Great Team!
January 9, 2025

Any and all questions and concerns were responded to in a timely manner. The ring was here before Christmas - as promised! An all-around great experience! We purchased "Flori," and it is a BEAUTIFUL ring! It sparkled so much, it was hard to get a great picture of it!

Date of experience: December 30, 2024
California
1 review
0 helpful votes
Follow Yousef F.
Unfollow Yousef F.
Share Review
Report Review

The staff were very through and gave constant updates while my ring was being made. They insured I would be getting what i paid for.

Date of experience: December 30, 2024