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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
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Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

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746 reviews

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Alaska
1 review
0 helpful votes
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First order
November 8, 2024

Very pleased with my experience. Will definitely do business again.

Date of experience: October 28, 2024
Tennessee
1 review
0 helpful votes
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Repair for stone that fell out
November 8, 2024

After a second stone fell out of my ring, I shipped it back and they determined it simply needed to be redone. It was done and shipped back to us.

Date of experience: October 28, 2024
Illinois
1 review
1 helpful vote
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Great experience! She loved the ring!
November 7, 2024

Had a great experience! Have never purchased a ring before and after careful consideration of different sites and local Jewelers, I went with Diamondere. They were attentive with my questions. Don't fear the shipping process. The status section on your order may not update as you would like but someone does reach out to let you know about shipping and they provide a tracking number. I was also given the option to have the ring help at my local FedEx. Which was convenient since I live with the recipient. Lol. It was a beautiful ring, she loved it! I definitely recommend and no doubt will make future purchases from Diamondere.

Date of experience: October 27, 2024
New York
1 review
0 helpful votes
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Gorgeous
November 6, 2024

My fiance and I had an amazing experience picking out the rings and getting them the way that we would love them.

Date of experience: October 27, 2024
California
1 review
0 helpful votes
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Beautiful Ring!
November 3, 2024

My ring was delivered on time and was perfect to packaged.

Date of experience: October 24, 2024
Virginia
2 reviews
0 helpful votes
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Diamond and Sapphire Rings
November 3, 2024

Excellent quality, beautiful design and great service. Can't ask for anything more than that! :)

Date of experience: October 24, 2024
Alabama
1 review
0 helpful votes
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Stunning
November 3, 2024

The ring was beautifully crafted and so wonderful. I didn't require any help from CS but when I did hear from them they were very pleasant and kind. I love this store.

Date of experience: October 24, 2024
Maryland
1 review
0 helpful votes
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Excellent company
November 3, 2024

Excellent company to work with. Exceptional response to questions via email. Willingness to work with you at every step of your purchase. Less then good response to phone calls.

Date of experience: October 24, 2024
Washington
1 review
0 helpful votes
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Highly recommend
November 3, 2024

Ring came in a timely matter. Unfortunately the expedited shipping didn't work out but only arrived one day later and I was refunded the expedited shipping fee. The ring was everything I hoped for and she said yes. Highly recommend compared to chains for prices & quality. Also customization!

Date of experience: October 23, 2024
Alabama
1 review
0 helpful votes
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The jewelry is beautiful and my girlfriend (now fiance) loves it, but immediately after ordering I get an email trying to convince me to change the ring material for an upcharge and the site later told me my order was delayed but after email customer service I was assured it would arrive on time and it did. The site never updated me on whether or not it was shipped either.

Date of experience: October 23, 2024
Michigan
1 review
0 helpful votes
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Awesome ring set
November 2, 2024

My new wife was very happy with her rings.
Price was great also.

Date of experience: October 23, 2024
Utah
1 review
0 helpful votes
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Amazing company!
November 1, 2024

The diamond I picked wasn't available, so they gave me a larger and more brilliant diamond! What company does that? Diamondere does! I would recommend them every time!

Date of experience: October 22, 2024
Illinois
1 review
0 helpful votes
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Stunning
November 1, 2024

The ring was even better than the picture, absolutely beautiful and well crafted. Definitely worth it!

Date of experience: October 21, 2024
New York
1 review
0 helpful votes
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Bought Ring
November 1, 2024

Was good, delivery took a bit longer than expected.

Date of experience: October 21, 2024
California
1 review
0 helpful votes
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The customization of the rings is simple and easy. My wife and all of her friends/family think it's beautiful.

Date of experience: October 21, 2024
Tennessee
1 review
0 helpful votes
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Ring purchase
November 1, 2024

The stone I chose got sold before they could secure it; it happened multiple times and caused delays. I will not be doing business with them again.

Date of experience: October 21, 2024
Texas
1 review
0 helpful votes
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Beautiful
November 1, 2024

The ring came out exactly like I expected. I'm beyond pleased with my product and experience

Date of experience: October 21, 2024
Illinois
1 review
0 helpful votes
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Wedding Dreams
November 1, 2024

The customer service is exceptional! They followed up and even suggested modifications before creating the finished ring.

Date of experience: October 21, 2024
Florida
1 review
0 helpful votes
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Awesome
November 1, 2024

Even during a natural disaster the company stayed in contact and got me my engagement ring to me in time before the proposal! Fantastic!

Date of experience: October 21, 2024
Kentucky
1 review
0 helpful votes
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Beautiful ring!
November 1, 2024

Very user friendly website and the ring is beautiful! Can't wait to see what my lady thinks about it!

Date of experience: October 21, 2024