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Ordered a product on 4/25/2018... they have yet to send me a tracking number. They sent a reply via text message, the the order will b shipped tomorrow. Which would have been 4/28/2018. Of course the order never went out that day. Now I cant get a reply from anyone to find out whats going on with my package. Ordered on 4/25/2018 and its 4/30/2018 and my order still stays processing. I asked for a refund and havent gotten a reply. Very bad business!
I have nothing good to say about this company And if I were not a decent human being I would probably sound like a crazy person With my comments for DHgate
Hi Darrell,
Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I can't reach these people. I have to log in to even chat with anyone, but it won't take my password even though I've checked it and changed it to restart. I've lost over $100 and an outfit I needed for a wedding.
Hi Pat,
You should be logged in with email [email protected] to check on your order. This is still being processed by the seller for shipment and will be sent out on 2018-05-11.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Very easy ordering. Excellent communication of order status. Fast and efficient service. Very good quality products.
Hi Wright,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
AVOID AT ALL COSTS. Wrong item delivered. Case raised and agreed that wrong item shipped, then expected to pay a further £149.50 to return item before refund can be issued even though they agree seller to pay for return shipping?
Spend your hard earned cash somewhere safer.
Hi Steve,
We understand where you're coming from. At the same time, as per our dispute policy, you need to pay for the return cost first. Since the seller has agreed that they will be refunding you of the return cost, as soon as the seller confirms the return, our Resolution Center will process the item refund and then we will have you refunded of the return shipping cost.
Since you were unable to return the item, it is best if you communicate with the seller and reach a new agreement with the seller in your communication. Once you reach an agreement with the seller, we can help facilitate the agreement.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
I ordered a beige bag previously, I like even though was Fake PU Synthetic. I re-ordered in black, I got the black in worst quality, The custoemr services sucks they dont see the difference
Hi Mark,
We understand how concerning this is. For this, since you are not satisfied with the dispute resolution, you can make an appeal for your order. For you to do so, please respond to your analyst's message.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
DHgate est un excellent site internet pour acheter tout au meilleur prix les vendeurs sont fiables très bons et la sécurité dachat sur DHgate est très sécurisé c parfait pour faire de très bonnes affaires en habits basket high-tech
Merci beaucoup
I had a great experience with dh gate until one seller sent me the wrong color shoes.
He agreed to discount me 20 dollars off the 48 dollar total cost.
I decided not to and submitted to return the item and that the seller would pay to return the item through an option made by dhgate on the app
Well, I have to pay to return the item and be reimbursed once the seller receives it.
They misled and decieved me and now all dhgate or the seller says is to ship back the item that I agreed to do. Like robots over and over and no option for another agreement.
Im extremely pissed off at their customer service and lack of competency in this matter.
Be warned if you need to return an item you aren't satisfied with and chose the option seller pays to return the item it is a lie and youll be paying about 30 dollars out of pocket.
Hi William,
The seller needs to receive the returned item for the refund for the item and shipping to be refunded. Also, you have 7 days to return and upload the tracking number then we'll wait for the seller to receive the item. If you want to reach a new agreement, please communicate with the seller as we cannot intervene yet because the agreement has been reached already.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
If you received damaged products you are on your own, no help from supplier or debate. They say a new item was shipped but tracking number was no good. Dhgate customer service totally useless saying nothing they can do!. I think they are in cahoots. Buyer beware.
Hi Gary,
We are sorry for the experience you had with your order. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.
Moving forward, if you receive a defective item, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or replacement of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
Comes not as advertised. Sizing totally wrong. Stay away. I won't be fooled again. If it seems to good to be true it usually is. False and miss leading statements and pictures. Total bull hunk...!
Hi Misty,
We are sorry for the experience you had with your order. We have checked on your order and you still have the option to open a dispute for the order. That way, you can formally request for refund or replacement of the item you received.
Opening a dispute will also prompt our system that there is an issue with your order, and will not release your payment to the seller until this is resolved.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
DHgate was given repeated opportunities to put this right at the time. Now (many months after the failure) that I've made a review, they offer to fix the problem. Way too late. I doubt I could even find the order number now. The best time fix a problem is when you are notified... not after you get a bad review.
Hi David,
We understand you are upset regarding this issue. We have a policy to follow in getting a refund, we are committed to giving a refund as long as our refund process is followed. Please send us the order number so that we can check the order details for us to see how we can assist you in getting a resolution.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
My product didn't turn up at all! Eventually I found out that the supplier was no longer in business. I contacted DHgate a number of times before my payment was due to be released to the seller. Rather than stop the payment to the seller, they told me to contact the seller. When I told them that the seller was no longer on the DHgate site, they told me contact the seller. When I explained that this was impossible because they weren't on the site anymore and asked for my money back, they AGAIN told me to contact the seller. Needless to say, I NEVER got my money back. NEVER again!
Very good seller with very goofd stuff every thing are good on this one and nobody can say other i have buy many things and allways the same as the original or the picture
Hi Dimitri,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Theyre a great service, if people have problems its with individual sellers. However the service DHGate provide is fantastic. Many thanks.
Hi Khyle,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I love shopping on Dhgate! There is such a wide variety of good to chose from. Often the shipping is really fast and i have my item in no time at all.
Hi Michelle,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
They stole money out my account and cancled items but kept the money a bunch of theifs fbi needs to be involved!
Hi Li,
We checked this order and it is cancelled since the transaction didn't pass the verification process. The refund for the amount of $42.08 was sent out on 2018-04-21 04:40 and the money is returned to the same card accunt you've used to pay for the order.
The refund will reflect in your account within 3-5 working days.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Totally sucks, shoes is of poorest quality, sizes not true, no customer service, I had to throw away both shoes I purchased
Hi Jeff,
We are sorry for the experience you had with your orders. Since you are not happy with the item you received, it is best if you open a dispute for your order. That way, you can formally request for refund or replacement of your order.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
I ordered my wedding dress in March and just received it. It looks NOTHING like as described! Looks cheap and horrible! So disappointing that I paid this much for it! Im not even allowed to request a refund until Monday and now have to find another wedding dress that doesnt look like it came out of a trash can! Never order dresses from this place! You will be disappointed!
Hi Darla,
Please open a dispute for your order to request for a return and refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I had ordered a pair of shoes 3 weeks ago and until today i do not have any news about my merchandise. I payed the express shipping for my item that I can not even *******@dhgate_official.
The app shows that the merchandise was already shipped but I can not tracking. Bad. Bad. Bad. Really experience.!
Ainihao2000 - the seller.
Hi Sergio,
Please open a dispute for your order to request for a refund or reshipment since there are no information found from the tracking number provided by the seller.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
DHGate is a complete scam. I researched and researched thinking i might be able to find an affordable wedding dress. I knew going into this that it would be a gamble, however, after thoroughly reading through the reviews, I went for it. The dress was AWFUL. You could see right through it, the quality was poor. The seems were coming undone. The seller asked me to illegally ship this back so that they would not be fined with customs. After this, I opened a dispute with DHgate, sent NUMEROUS of photos, of which were all very much valid, and able to see the mistakes. I sent over 20 photos, and they claimed none of them were up to their expectation. In the end I was unable to receive my refund and was asked to spend over $100 to ship the dress back, the dress was $177 in the first place. Yes, i know it was a huge risk to try and find a dress, but based on the photos and reviews. I had no reason not to go for it. I would absolutely not trust their quality nor their customer service.
Hi Ally,
You were given the option to return the item for a refund or for a partial refund of $80USD. In your case, you have chosen the partial refund.
It was already processed and the $74USD was returned to your card and the $6USD was returned as a coupon since you used a coupon for this transaction.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Definitely one of the bet web sites for shopping experience. Forget malls, big offers from other websites and similar stuff... This is the place for best prices and best products!
Hi Bojan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Hi Deanel,
Your order is still being processed by the seller for shipment. This will be sent out on 2018-05-04.
Since your seller is the direct supplier for your product, they can give you the accurate information about your items details. If you have questions or changes in your orders specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com