DesigualReviews 50

I purchased few items online from desigual.ca BUT one of the dresses had a defect to the point that you cannot wear. I wrote email asking for the exchange as I ready like this dress- no they cannot do it. Ok, sent them several pics with the issue, they said they will take it back, full refund BUT, I have to go through the return process on my account, and guess what? Return process is blocked. Short story. Lot of emails and I'm still waiting for them to unblock it after 2 months. AND IF and when they do it, they will refund money after 30days of the moment they receive dress! This is discussing. I'm in IT world and know that they can unblock in no time. So how can I even trust them to send dreass and wait another few months to get money back. Prices high, quality rubbish and service beyond words. I didn't expect this from Desigual.
May02/2016 - just FYI for everyone. No word from Desigual up to today.

I fell in love with this designer when I was passing through the airport in Dallas, TX. I bought a few pieces then. Every since, I've been visiting the website to check out new items. I decided to order online and that's when the nightmare started. I saw a dress that I just adored and decided to order it. They charged my account immediately and almost a month later, I still have not received the dress. I have called the customer service number at least five times and have spoken to someone who is entirely useless. She can tell me nothing other than that the order has been received (which I know) and no status on my order which they said would be shipped within 5 days from ordering on the website. It will amaze me if this company makes it in the U.S. You just don't take a customer's hard earned cash and don't send the merchandise nor give them a clue as to when it will be shipped (if ever). I finally had to file a claim with Pay Pal and not until then did I get an "automated" email from Desigual telling me (after one month of not processing my order) that the item was now not available. Unbelievable! Yet, they still have my cash in their pocket. Can you imagine if they did this to thousands of people! What a crime! I am now so turned off, I'll never deal with this company nor buy this brand again!

Bought shoes for the wife from Desigual at Barcelona airport. Unfortunately they were a size too big but trying to exchange them has been a nightmare. You email to find out how you can do the exchange and you get ' automated' responses as they do not address your questions at all. Apparently you can't post stuff back to them (at own expense) for exchange but have to physically take the goods back, even if you bought the goods on your way back home to China. Shocking, I wonder how they survive as a business with this level of customer service

I really like Desigual clothes, but I will never ever order on-line from them any more. I ordered several items with discounts, but I received only one item and they charged me shipping for whole order. I tried to find our where is the rest of the order and it's came our they out of stock, but on the website those items still available (but already without this discount). They didn't cancel my order (and there is no option I could cancel it by myself) and they assured me they will send it to me if get on stock again (probably if will not sell it for full price). Oh, thank you, I do not need it next year.