DesigualReviews 50

Disappointed at the quality of the Desigual handbag - the scuff marks appeared after 1 use... not worth the price! Stay away

That is crazy as the second time my order was sent to a wrong delivery point in another city!
I ordered delivery to an access point in Lodz, ul. Dabrowskiego and the delivery was sent to Pabianice,
The number is: 1ZW699A*******553, order B*******.
The telephone does not work, contact via email from Poland - error! That is the example how to loose clients easily!

December 2021, I bought and payed Desigual children clothes online, but had to return the package. The package arrived in Spain on December 31. Automatic reimbursement failed. Since then, I have sent numerous contact forms. First, Desigual customer service has forwarded my forms to the financial department, but without success. Now, they do not even answer my complaint. Up to February 17, I have not received any payment.

I have not been refunded for the 3 items I returned. I want a refund. Relevant info are given below. Order number: GE***********ES Item: Slim arty T-shirt Ref: 21WWTK*******XL Order: GE***********ES Item 1: Slim arty T-shirt Ref: 21WWTK*******M Item 2: Slim arty T-shirt Ref: 21WWTK*******S

The belt of my new purse broke the second time I used it. I tried to find a retour or replace option for defective items on their website - it doesn't exist. I tried the chat option - for an entire week it was either offline during normal business hours, or I was first in line for an hour, but no one spoke with me. I opened a ticket and received an automated reply that they'll respond within a day. A week later, no response, I opened a second ticket. Again no response. Finally I managed to get hold of someone on chat and found that I cannot simply get a new belt. Nor can I return the purse with a broken belt and get a new one. I need to return it and order again. If it has increased in price - tough luck. Plus, returning it implies filling forms, explaining, calling the delivery services and paying for it yourself. They say they'll pay you back, but how will I get hold of them again? Horrible experience and such a shame, because I truly love the stuff they sell :(

Bought the bag from Barcelona airport, used it first time for my mums funeral and had a few light items in it. Within a few hours the zip broke. Honestly had better quality from a market.

I received a gift certificate from Desigual from a friend for my birthday. When I tried to use it on line, they said they don't accept on line use, only in person. When COVID started, all the stores shut and they told me it can only be used in person. I waited patiently and a year and a half, and contacted them again. I emailed and got response they will answer in a few days. Then I got response that problem is resolved, but no resolution offered, just a closed tag for the issue i brought up. Then I called and they said they were going to get back to me. A few days later, I texted again about my concern, again no answer. I call again and when I can get no help from the person on phone I ask to speak to a supervisor. I got no responnse and no call back as of yet and its 5 days later.
I am so appalled by what happened with this behemoth of a company that I am inspired to share the story and write a negative review so other buyers of gift cards can beware.
This is just wrong.
This is a huge international company that is acting very unprofessionally. All three stores in the tristate area have closed. There is no way to use the gift certificate. I feel if they dont stand behind money spent in good faith for a gift, then they should be known for there blatant disregard of customers in their reputation.
Especially given the pandemic, shame on them for abusing customers. They continue to sell on line with little overhead, but wont honor money spent to buy gift cards in good faith.
They should be ashamed of themselves.
They are more backwards than their backwards logo!
Frankly corrupt. If I could give less than one star I would!

They don't have a US phone number to call so you have to call international which my phone plan doesn't support. I was only able to email which they will answer after 48 hours! It has been SIX days and my order in still "being prepared" the web page says. WHEN ITS COMES IT GOING RIGHT BACK. NEVER ORDER FROM THEM.

Only recently started to buy their clothes, I always found it a bit overpriced. Was quite happy with some of their items though, and I bought 2 masks as well. Unfortunately you can't see them properly, as they are completely wrapped in and you can only see some of their design. One of them was lovely, the other was completely different style and quality. I could only see it at home, after I opened the original packaging. I didn't use it at all and took it back to the store with the receipt to at least exchange it, but a fairly rude manager said to me it was impossible because of hygienic reasons. The way she said it, however, more looked like she used it as an excuse and she didn't even say it in a nice manner. I only just spent £200 the previous week in their store, but she wouldn't bother to help with a £9 mask? Just to compare I had to take a foundation back to a well known cosmetics store, I used it once but didn't have the original box (I did have the receipt). She gave me a refund without hesitation, even though it was worth much more than that mask. In the long run it pays off, because I will go back the next week and the week after to buy their products. But Desigual has just lost a costumer for good over £9, as there are plenty of other shops I can buy from, and after the experience this shop is not one of my choices anymore.

For Christmas my mum bought me a $240 handbag from Desigual which I really love, it had a practical design, but after a few month of light wear (just using it to hold a wallet) the entire zipper had broken. It's not like it was damaged, I think it was just faulty from the beginning. According to their return policy I am unable to return it because it has been more than a few months, so I am unable to put a claim against them. It is practically unable to be used because everything falls out. After closely inspecting the zipper I can see it actually plastic and is very poor quality. You could probably find better a knock off store.

I purchased from Desigual.com on 17 December 2017, and at the time the website said guaranteed delivery in 1-7 days. I received a confirmation on 19 December that a UPS package label was created, and then checked daily on the progress. The package never left Desigual. No delivery in 1-7 days as promised. No response from Desigual until after Christmas. No presents for nieces and nephews. Response from Desigual, 10 days after purchase (Incident: **************) is that they are "investigating". If you want a package on time, don't order from Desigual.com.

I ordered a lovely dress however it turned out to be small. I live in the UK. It was sent from Spain. I have to return it to Spain. Pre-printed label with UPS is not paid for, UPS initially didn't understand that I needed to book collection of the parcel. UPS didn't want to know my tracking number and kept saying that I should leave it at pick up point. Then it turned out that they actually need to book pick up and wanted to charge me 5£ for pick up. How much is going to cost me the whole return then? NO ANSWER FROM DESIGUAL.
I DO NOT RECOMMEND TO BUY ANYTHING FROM THEM ONLINE.

A friend purchased a $150 jacket from Desigual for me as a gift. The jacket is a size too small. I contacted Desigual through Twitter and their website. They WILL NOT do exchanges for any item purchased overseas and sent to the US, even though they carry the exact same item on their Desigual USA site and in stores. Even if there was a store close to me they wouldn't do the exchange because "overseas and no receipt." Basically, they don't care about your business. I'll never buy from them.

I just bought a backpack from Desigual, in a shop in Tenerife. Of course the design is great. Imagine that at the first wearing the upper handle broke. Ok, i said maybe it will be ok after all. But at the second wearing the material started breaking everywhere especially at the top of the braces. I never expected that such an expensive brand had such poor quality items. It was my firt experience with them and I think my last one :(