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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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I received my glasses in a timely manner, but wld like to exchange 1 of 2 pairs. I filled out the return request and still awaiting a return number. You have 14 days to return. It's been 4 days since my initial request and have not heard anything. I don't like to do business this way. Just send the RA number and I'll pick a new pair. I'm not even asking for a refund, just a return/exchange. I have reached out twice so far... Nothing
These glasses are a beautiful aviator rose gold lenses that I found in Hawaii on vaca. I lost track how many time's the len has fallen out and luckily I never lost it! I had so many compliments on these glasses. I purchased a pair as a gift for my cuz and had them sent to her home as a surprise and a surprise it was! A len out and twisted frame! Soooo disappointed and embarrassed!
Hello Cindy,
Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again. Kindly provide your order number along with other concerns or questions through email support/chat. We'd try to rectify the situation.
One day after ordering the fendi glasses I told them to cancel. They refused and when I got the glasses they don't look authentic at all! Will be returning!
Hello Chenetter,
Sorry for the delay. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Thank you so much for your business. We are honored to have clients like you.
I am very happy with the company since they shipped out both of my eyeglasses in the time they stated. However, USPS two day priority shipping wasn't worth the extra $15 dollars since it still took a week to get my items. Other than that I am very happy with my purchase.
Hello Scott,
Sorry for that. Once the order is shipped out the order cannot be cancelled. All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you on this matter.
Great! And will back buy more! My OP was surprised with the price I had paid for. I am not picky but just most these frames at OP's are not fit my face.
Hi Kevin,
It was our pleasure serving you, We really appreciate you taking the time to share your feedback.
Great price and prompt service although USPS tracking was slow and goofy to use. Appears to be authentic although price was so good I was a bit suspicious. Quality appears to be very good Persol model 649 and I plan to purchase the 714 in the near future. Will recommend Designer Optics!
Hello Ed,
Thank you so much for taking the time to leave this review. We really appreciate your business. Please let us know what we can do for you in the future.
Authentic, beautiful Versace sunglasses. Fast delivery, the parcel is trackable all the way. Highly recommend this online store.
Hi Kateryna,
All our frames are 100% guaranteed authentic, coming straight from the manufacturer. We are so grateful for your kind words. Thanks for sharing your review with us
Don't order from here.
Either you will get FAKE GLASSES.
Or you will never get your glasses that you ordered.
If you don't get your glasses, you will NEVER get your money back!
Don't risk it. Go to Costco!
Hello Carol,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Couldn't say anything else these sunglasses are perfect legit merchandise! Will be buying more in the future
Hi Carlose,
All our frames are 100% guaranteed authentic, coming straight from the manufacturer. Thank you. We set a high standard for ourselves and happy to satisfy your expectations.
I received two pairs of sunglasses one Fendi and one Givenchy the pair of Givenchy's arrived broken and I've already emailed designer optics and their not responding to me anymore
Hello Erick,
Sorry for the damaged package. You can return your product within 14 days for a refund or an exchange. Our team will take the necessary steps to avoid this type of situation in the future. Kindly send your order number to our chat/email support and we will take care of your refund.
I have not received my order? No one responded to my emails and the hold time changes. As soon as I'm number 2 I get kicked back to number 13? I never experienced something like this. I'm contacting my HSA to let them know this is a scam site. I also suggest looking at the 5 star reviews with skepticism. I'm a real customer!
Hello Edith,
We are very sorry for your poor experience with us. Our team will take the necessary steps to avoid this type of situation in the future. Kindly send your order number to our chat/email support and we will take care of your refund.
I made a purchase for some Versace sunglasses that I originally saw in Macy's for $260. I decides to shop around and found them at designer optics for $160 and recieved a discount that made them $124 after shipping. I was sold then! I orderes them and they were delivered to me within 5 days! I'll be buying all my glasses from this sight from now on!
Hello Tatianna,
Thank you for being a Designer OPtics customer. We sincerely appreciate your business and hope you come back soon!
I am a new customer and am Very pleased with the process and delivery expectations, will be shopping again soon
Hello Roberto,
Thank you. We hope your experience was awesome and we can’t wait to see you again soon.
I've ordered from this company(Designer Optics) several times which initially was great, however my experience with the last order -- eyeglass frames-- ( Feb. This year) has been nothing but problems -- I can't seem to get anyone on the phone( my last call was a 2hr wait --no answer) sent an e-mail still no response.(Note: I have spoke with a rep. But the issue with this current order has not been resolved) I question if this company is still in business or has cut back. My only option was to contact my credit card company file a claim to reverse the charge. Unfortunately, I would not recommend this company or order at your own risk!
Hello Glendale,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I originally left a 1 star review because I honestly spent hours on hold with customer service. I spent 2.5 hours one day and was then pushed from 1st in the line back down to 10, so I gave up. I sent multiple emails and did not get a reply. The second time I called, it took over an hour to get through. I found out that they were closed the first time I called. There was no announcement and I was put on hold as I supposedly moved through the line. Since the processing and delivery time was not bad, and my glasses look to be authentic, I am very pleased with that and the price! Their customer service wait time is hernendous-and I said that I would never use them again-but now that I have my classes and I am pleased with the outcome thanks to virtual try-on, I rewrote the review. I was going to delete my other, but don't see it now.
Hello Tiffany,
Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again. Thanks for sharing your review with us
I got Polaroid sunglasses everything came in as described in description. The shipping took longer than usual tho. They do keep you inform about when shipment will be made and if the item will be shipped out later than expected.
Hello Angelina,
Thank you so much for taking the time to leave us this amazing review.”
They're beautiful and the price was amazing! They were sent in perfect condition and quickly! There is no need to worry that you will not get what you irdwred
Hello Dawn,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience
My favorite Ralph aviators lost a screw and I was able to find an exact replacement on designer optics for an awesome price! And the best part is is they were here in 4 days!
Hello Melanie,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Site is clearly a drop site. Acepted my order, and my money, cor a few days before informing me that they did not have my asses and could no longer get them. Offered me a refund but what a hassle
Hello Ryan,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
Sunglasses ordered months ago and no sign of them
They have taken my money, don't respond to emails with no communication.
Do not use this website or company as you won't get the product
Hi Tony,
Thank you for your feedback. We want to sincerely apologize for the negative experience that you had with us. If the item is not available, you can exchange it with something that is In-Stock.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Libra,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies.
Kindly provide us further details Like order Number, Style number with which you want to exchange through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.