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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Very fast shipping and the product was just as described. I would definitely recommend to others to use this site.
Very beautiful sunglasses for my husband on Christmas thanks and the order was delivery on the exactly day you tell me, excellence service
Hello Carrera, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
Only issue is that I don't received all my items together so It confuses me because the order will say deliver all items and 2 or 3 things are missing.
Hello Guadalupe, Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. And apologies for the delay, Due to the current situation we had many products back-ordered from the manufacturers and these are beyond our control. As delays may sometimes occur, we do try our utmost to have our customers updated at all times. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
Website was very intuitive. Price was great. Item was shipped promptly and the product was exactly as described and delivered on time.
Hello Charles, We greatly appreciate the time you took to share your experience. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We look forward to seeing you again.
Avoid buy from this website if you don't have a copy of prescription after the order placed, specially customer from outside USA, you will lose exchange rate even got refund
Hello Jojo, Thanks for taking the time to bring this to our attention. Sincere apologies for the trouble caused to you. We would like to apologize for the poor service you encountered. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation
I'm really shocked by all of the negative reviews on here and I was so nervous when discovered them after placing my order. I lost my favorite pair of Kate Spade sunglasses on a Saturday, and I reordered that night, plus and additional pair. My order arrived on the following Thursday. Fastest shipping ever (I am in Brooklyn) and the 2 items were in perfect condition. Made my week! Customer service was also wonderful. I'm super happy and will definitely be ordering from Designer Optics in the future.
Hello Jade, thank you so much for taking the time to provide feedback. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.
I absolutely love my glasses. I was a little skeptical ordering them online but I am so glad that I did. I will not ever order my glasses from anywhere else!
Hello Starla, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
2 of 3 pairs were perfect. One of the pair is a loose fit... hopefully something that can be adjusted. Overall satisfied with my purchases.
Hello RD, thank you for being our valued customers. We are grateful for the pleasure of serving you. We Look forward to seeing you again soon. Best Wishes.
I ordered the Tiffany 2161B model which was discontinued by the manufacturer but Designer Optics had it for a great price. It was delivered very fast in less than a week and the packaging was perfect. It came with the manufacturer package.
Hello Loreena, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We really appreciate you being a customer. We’re here for you anytime.
Thanks for the speedy delivery! And beautiful product In love with my new shades! And will recommend!
Hello Secret, Thank you for your feedback and for showing trust in us. We’re glad you had a good experience, hope to see you again soon!
I was scared because after buying my frames, I saw the bad reviews. But my glasses arrived fine, a little late because they were in "backreorder". I will definitely buy here again
Hello Ile, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
Had a good selection of sunglasses and eye glasses and was impress by the time of delivery and box was damage a little but glasses was ok
Hello Juan, Thanks for leaving a review and understanding, we are glad that you enjoyed your experience with us. Looking forward to serving you better in the future!
Designer Optics is the place to buy online eyeglasses... fast shipping and excellent customer service.
Hello Frank, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
I ordered 3 pairs of glasses and I am very impressed with the style and quality. I definitely will order from here again.
Hello Ali, Thank you for your feedback and we are happy to see that you had a 5-Star experience. We really appreciate you being a customer. We’re here for you anytime
I call to place my order and ask what was the delivery time they said 3 to 5 days
After 10days they send me an email saying that my order was deliver and give me a limk to follow up
I call and ask them about the email they said they just send it by mistake. Ok i ask how many more days to receive my glasses they said it will take about 3 more days to get the frame and after that a week to work on them i just cancell the order and writting this review for people to expect their glasses in a month not in 3 to 5 days
Hello Gerardo,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
From the moment I was looking for my new glasses to the moment I received them in the mail I felt taken care off all the time. The frames are beautiful and great quality. And the price is just unbelievably low. I already recommended Designer Optics to few of my friends!
Hello Beata, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
This is the 4th pair of glasses I've purchase and I'm so happy about the glasses. All 4 have my prescription placed on them and the quality is superb.
Hello Tyrone, Thank you for leaving a 5-Stars review and thank you for showing trust in us. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.
Received my sunglasses in a week shipped to Canada. High quality product for unbeatable price (on sale). Order was shipped next day. I'll recommend store. Thank you
Hello Alex, thank you for sharing your wonderful experience with us. We are lucky to have customers like you. We are looking forward to shop with you again.
Aloha! I seldom online shop, so hence I'm nervous of shopping online and actually getting what I ordered. I wanted to treat myself to a nice pair of Tiffany and Co. Sunglasses for my upcoming 40th birthday. I had a pair a few years back that I simply loved. I found a pair online through a simple Google search and this company was attached to the sale. It was such a good deal, I almost couldn't believe it, but with Black Friday deals all over the internet, I went for it. I'm very pleased with my decision. I was informed of the mailing status and customer service updated me along the way. My sunnies arrived a few days later. I opened them up, iconic Tiffany box included and all of the sides. Sooo cute on as well! I almost just ordered more glasses... I hopefully will in the future. I give 5 stars!
Hello Erin, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
Received the product with left temple scratched and the lens itself looking abnormal in color and material
After reporting to customer service, I got the response that I couldn't return it due to lens prescribed with RX#.
Actually it was non-prescription as pictured. DesignerOptics staff didn't take serious review but sent the excuse to deny customer's request
Hello Gordon, We would like to apologize for the trouble you had to go through due to our mistake. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology. Kindly provide us further details through email support/chat.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Belinda, We greatly appreciate the time you took to share your experience. We’re grateful for your support and business with you. We Look forward to seeing you again soon. Best Wishes.