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Designer Optics Reviews Summary
Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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Great value and fast delivery! I had broken my Prada eyeglasses and was so excited that I found them online at such a great value!
The order was received very fast, not expensive. Good quality products. Excellent customer service. I will by again.
Hello Luis, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We look forward to serving you again soon!
Good quality, only received half of my order, but from the looks of the first half, I will be satisfied
Hello Marvin, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We look forward to serving you again soon!
I ordered my Gucci sunglasses and they came within 4 days. They are exactly what I ordered and looks great
Hello Sherman, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Best purchase I've ever made! Designer Optics is wonderful! I will definitely be purchasing again and telling all my friends and family. You can't go wrong!
Hello Lori, Thank you for the wonderful review and for taking the time to share your feedback. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I love those glasses! Wat wasn't inclouded so it took more than a month to arrive, but it worth the wait.
Thank you Designeroptics
Hello Alchhabi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
I absolutely love my purchase. Delivered in a timely fashion. Great quality and I definitely would recommend.
Hello Andrea, We are incredibly grateful that you took the time out to leave us this review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
Good selection of designer frames at great prices. Quick shipping too! Would definitely recommend Designer Optics!
Hello Rosemary, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
The frames are just what i ordered, and nicely packaged, and the price and delivery time were amazing. Thanks
Hello Joseph, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I have ordered the glasses, after waiting for 10 days i have been told its not available and i have to choose some other. Total time wasters
Hello Haseeb, We want to sincerely apologize for the negative experience you had with us. Usually, we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back-ordered dates or if the product has been discontinued. We provide the update of discontinuity as soon as we receive it from the manufacturer. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or questions.
I feel confident of my orders through the deliveries and enjoying the purchase I have made. I am going to shop at DESIGNEROPTICS.COM again. Thank you for doing business with you.
Hello Kevin, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
I ordered 2 Dior eyeglasses and both of them are damaged. One side of the glasses is more than 4 mm upper than the other side.
I believe it is due to packaging.
It was not rapped or protected by anything!
Hello Neena, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
Apparently I ordered the wrong glasses I wasn't sure thought I ordered adult glasses ended up with juniors I wanted the same exact frames but in adult size so that I can replace my broken frames and still use my same lenses
Hi Charles,
We allow a 14-day time frame for returns. We can’t fix the past but we will improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Came in quicker than expected. Great quality glasses and pleased with purchased overall. A great Christmas gift for my boyfriend who couldn't wait to open. He was very pleased.
Hi Marina,
We’re so glad you had a good experience.
Thank you the glasses look really good.
The price was really good in comparison with other stores!
Thank you Designer Optics.
Hello Dung, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
The title says it all, plus I received email, shipment, and delivery confirmations so I always knew the status of my order. I will be back for future sunglass orders.
Hello Andrew, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
Unfortunately I have to return both frames as they will not work for me. Came very nicely packaged and protected with the famous orange Tory Burch cases. I wish it would have worked! I have since learned that you only have two weeks upon delivery for a return. I am hoping and praying they will allow me to return as it was $143.42 for both pair. I was waiting to return them as I was trying to compare them to another frame that took longer to get to my home. Praying for mercy!
Hello Kathy, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. Sincere apologies if you had any trouble with the product, we do accept returns within 14 days of delivery. Kindly provide us further details through chat/mail, We'd be happy to look into the matter and try to solve the situation.
I bought a pair of sunglasses and two days later they were giving 10% off and I messaged them about it and they applied the discount and refunded me. It's things like that I appreciate about a business. Great prices, fantastic customer service. I will forever get my sunglasses from here!
Hello Husam, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
The glasses I ordered came at record pace. I will always recommend Designer optics to my friends.
Ooooo weeeee.
Hello Robert, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Great frames... great service... speedy delivery! So far I have Tiffany, Gucci, Juicy and now Michael Kors glasses. I'll be back next year for another pair since I love switching my glasses daily.
Hello Michele, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary, thank you for being our valued customers. We are grateful for the pleasure of serving you. We Look forward to seeing you again soon. Best Wishes.