Demandforce

We have done a trial of Demandforce, so we aren't locked into a contract, thankfully. The messaging system has been terrible. Multiple messages sent to patients with conflicting times. The program doesn't auto sync, so I'm having to take time to do that when I could just be messaging people myself. When brought up to support, they were dismissive and said that was a known issue. The other problem is the absolute atrocity that is the online forms. It is so lacking that it's ridiculous.

Demandforce has been a great tool for us to be able to connect with our patients and increase number of reviews. By improving communication with patients and increasing the number of reviews, we allow ourselves to serve a greater number of patients. Senior Customer Success Manager, MaryBeth has always been extremely helpful and dedicated to serving my needs. If there was anything she was unable to answer, she always made it a top priority that I receive an answer as soon as possible.

My only negative comment that prevents me from giving the 5-star review is the "Demandforce" reviews that are supposed to be displayed on the bottom of search engine results are currently not appearing. I was told that those reviews should appear after 90 days from first review. Unfortunately, well more than 90-days since our first review, we do not see our "Demandforce" reviews in search engine displays and was told that it is due to an issue that they are currently working on.

Whenever I have any type of problem with the software Marquis is always available to help out. We really appreciate his due diligence and assistance

We have loved & have been using DemandForce at our Company for many years and have been pleased from the start. We can send out mass emails to our clients, at any given time. We can run special product prices, and add pictures. It is a simple process also to do. Our customers have the option of being contacted via email or via text or to opt out. We love this option so as not to annoy customers who do not wish to be contacted. Our customers can schedule or make any request via DemandForce that we can take care them right away, since we get an email directly from DF letting us know that we have a request on DemandForce waiting to be viewed. They have been so valuable and trouble free in maintaining. Thanks, DemandForce for making our jobs so much easier at American Heating & Air. We will continue to use DemandForce and have never been disappointed. Keep up the great work and thank you for the great service.

I wouldn't use this company. It's damaging my business horribly and they are refusing to let me out of my contract. DONT SIGN!
They're sending out multiple text messages with conflicting times and my customers are coming in at the wrong time. They refuse to acknowledge that this is damaging my business. My customers are furious and leaving my business angry because they get a text message from demand force at one time then come in and their appointment was 2 hours before. So they missed their appointment. Demand force said that they couldn't do anything about this, now they're refusing to let me out of my contract. So DONT SIGN With them. I have had 6months of lost revenue. They're not listening to me and refusing to see that it's really affecting my business really BAD. I have to shut it down. It's terrible.

II was have trouble with a campaign, hence I sought assistance with Paloma Fox. Ms. Fox was a gem! She was very accommodating and assisted me with the issue I was having.

The optometrist office I work at uses DemandForce to communicate with patients about upcoming appointments, order status, etc. It has some degree of integration with our eHR program, which itself isn't great, so of course all those functions are pretty unreliable, and the user interface on our end is pretty difficult to navigate. I really only directly interact with DemandForce software by using their two-way texting service to communicate with patients. They have a desktop app called DemandForce Live that I have to use, since it's the only way I can, in theory, see incoming texts as they arrive. However, on seemingly random days, it will simply not display incoming texts for up to half an hour. Their web app generally has the same problem when the desktop app does. So a patient will say "I am here for my appointment," and wait for a response, and it will never come. We have permanently lost some patients because of this. Last time this happened I called tech support the next day, but they said they could do nothing about it, and refused to escalate the call, since I could not reproduce the issue there and then while on the phone with them. I guess being able to at least sometimes receive texts is good enough. It was very frustrating. Apart from that issue, the desktop app regularly crashes, closes the window as you're reading it, and requires a very unintuitive series of mouse clicks to get back to the text conversation you were reading. My limited use of their other services on the demandforce.com website would indicate they have similarly obnoxious user interfaces. I would strongly recommend against paying this tech company to use it's poorly designed software. Two stars because sometimes, their stuff does work, so it could be worse.

Their customer support is as bad as it can get. Youll wait over hour and wont get hold of somebody.
Plus their software is not up to par way better tech companies doing same thing

I have been a DF client for a number of years and they keep getting better! I was recently Dx with COVID and had to cancel and reschedule all of our appts. With DFs two way text, email newsletters it was a breeze, I was able to sit in my bed and text all of our patients so we can come back to a full sched. Customer service is amazing, I have a dedicated rep that is a quick phone call away. Most of the time I call with a question, he will take care of the grunt work for me.

The customer service within this business is awful. We purchased an award that we had won. They mispelled our practice's name. I called DemandForce to see about getting it corrected. I spoke to Manuel. This kid was not helpful or willing to be helpful. He told me that there was nothing that could be done and then just laughed. I asked to speak with our rep and he refused to give me her phone number to call. This company won't last too much longer with the failing reviews and lack of customer help!

If I am away from my business for three consecutive days I am locked out of demandforce and have to wait until the next day for customer service. Which means I cant see my appt book to alert people if something unexpected occurs and I cant meet the appt time.

If I log in on my phone- even with a saved passcode I have to input my info twice before it opens.

I pay 300.00 a month for? It's going to end in 2020. I am done. If you have time for this kind of frustration DF will serve you well.

I wish I could give no stars. Regret ever using this company.
For almost a month our system has not worked properly and we have been updating them every day hoping for some progress only to be told, "Nothing I can do about it, it is out of my hands." Finally, we call because we are irate that its been a month and our system is STILL not working and want to be reimbursed because we are not getting what we are paying for and say we will take legal action.
A manager calls us back and says that because we are "threatening" them that he does not want to even try to help and credit us for the business they cost us. THEN proceeds to hang up on me, I call back my rep (both manager and rep condescending and rude) who is the only phone number I have and she immediately sends me to voicemail. Is this how you deal with your upset customer? You say "well you yelled at us so we wont help you" and then ignore them? This company and the customer service are one in the same. Complete garbage. DO NOT USE.

FELLOW DENTAL COLLEGUES

GOOD LUCK TRYING TO CANCEL DEMANDFORCE... MY EXPERIENCE IS WHEN THEY KNOW YOU WANT OUT THEY DO WHAT EVER TO KEEP CHARGING YOU. EVEN IF YOU SEND EMAIL DOCS TO DO SO THEY AGREE TO ONE THING THEN PLAY LEGAL. SO MUCH FOR A GOOD COMPANY THAT USED TO BE DENTAL AND PROF. SCENTRIC NOW JUST LIKE EVERY OTHER BIG CORP. WATCH THEY WILL SPAM TO GET RID OF HONEST REVIEW AND PERSONAL EXPERIENCES. GET REP TO PUT ALL INWRITING AND SEE IF THEY DO?

I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time.

They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time!

They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not.

I'm glad I can get my complaint through Henry Schein company

Don't let them waste your time

Dr Tamura

I used demandforce at another hospital and loved them- however, when I signed up at the current animal hospital I noticed their services and customer service were lacking to say the list. 6 months into our 'contract,' I noticed that patients were not receiving our text for reminders. When I confronted the company, they informed they do not text reminders to veterinary clients. This was a significant loss of income for our practice. When I explained my frustration, they informed I was in a contract and could do nothing until the contract ends. They stated that I should have known this from the beginning. If I knew this, we would have never proceeded doing business. The 'friendliness' went out the window and told they would not release us from the contract. We were also told the reviews were 'our' and when our contract ends, they would still be on the web--they are no longer found anywhere! Beware and I recommend you stay away!