Demandforce

We use Demandforce for two medical practices. The platform has been fantastic and easy for me, the Practice Administrator to customize as needed. I've been able to link our accounts directly to Google reviews. Patient reminders have saved our staff a lot of time. Majority of the feedback is that they appreciate the advanced, text reminders considering their appointments are scheduled a year out. Lastly, I have not had any issues with customer support. Every person I've worked with has been professional and helpful. The only issue I have ever had was our server was not syncing with the platform. We noticed it the first time; however, the second time they called me directly to fix the problem. Fantastic!

For a website that "specialized in online reputation" and patient management, the level of customer service received from representatives of Demand Force was appalling. Went through the demo process, during the whole experience it was evident the only thing they cared about was your dollar. Asked repeatedly when our contract with our current provider would end and for us to send the contract over. Following the process we decided to NOT switch to Demand Force. At this news the account manager simply hung up on us. Horrible, horrible customer service. Ended up calling them back and asking to be removed completely from the database to stop all phone calls since we would NEVER switch to them following this experience. Avoid at all costs, all they care about is your dollar.

This company says they are affiliated with Dentrix. They are not. They attach themselves to the Dentrix software and then use Dentrix to do the exact same things that Dentrix already does at a higher charge. I called Dentrix and the ADA and both do NOT recommend this company. If you sign on and try to cancel within the 3 days - they will not answer your written communication. I did receive a call from a manager trying to get me not to cancel. He said he was going to have their partner DENTRIX call me and confirm that they are working together. I said ok, Ill wait for the call. Guess what? No one from Dentrix called me. They will then bill you anyway. They are being watched by the Dental Industry for fraud. Don't believe any good review here.

Before Demandforce, I was spending thousands of dollars on marketing and Google ads. It was hard to keep track with so many systems in place. I was using Mitchell crm before and then noticed my customers complaining that they would get phone calls and forced to give reviews. I started losing customers b/c it was something they weren't comfortable with.

Demandforce was the best cost effective choice I made that gave me the MOST bang for my buck. Easily got reviews on GOOGLE, rather than Surecritic which many individuals never even heard of. Demandforce allowed me to track all my marketing and see how it worked and who was brought in from certain efforts. Thank you Demandforce!

I have done lots of research on different companies. Demandforce had the knowledge and the best price for the service received. 1st off we signed on due to a promotional deal. This allowed our small business to try it risk free. After the 1st month, we had received 2x the business; the response from our clients was amazing. It has only gotten better since then. Our account manager Erik U. Is awesome at his job. Knowledgeable and always thinks outside the box. Not to mention he is easy to talk to doesn't make you feel like a bother. Always willing to text or email me if there is a problem. Demandforce itself is not without some flaws, but it is manageable and easy to use. We are so happy to have made the commitment to add them.

Most dental offices specially the ones with tons of five star reviews are using demand force.
They screen the reviews and only post the good ones.
This is mosltly used by younger 30-50 years old dentist that are in lop of technology now a days.
The population should not trust these reviews...
Most dentist that use these services build themselves on high esteem not on the long term success of their work.
Next time watch for all those suspicious 4.8-5 stars
The more the business use them, the more they want to cover the truth.

The software itself works great, and we are finding we have been able to bring back old archived patients because of it!

The billing is another story. I look at my statements right in the login to get my information so you think billing inquiries would be simple. NOPE!

I called once about an outstanding amount that was already paid. The lady said she would look into it and call me back, yet here I am a month later, ready to pay the next month's bill and no phone call back.

Second phone call about the same issue, I spoke to someone who asked me for the business name spelling 3 TIMES, then she is giving me an answer from a previous phone call but isn't listening and answering the current concern. She said she read the lady's last notes (the one who was supposed to call me back) and even she failed to document what we discussed.

I have now been on the phone for 19 mins and 20 seconds, waiting for answer that I should have gotten on the first phone call.

To the Billing department: GET IT TOGETHER!

During our scheduled demo, the demandforce rep was disrespectful and unprofessional. Right off the bat she spoke to me like I was 5 years old -- she wasted several minutes "explaining" the (OBVIOUS) value of bringing new clients to our practice through online marketing. Then she was quick to bash our current marketing efforts, although most of her information regarding our current company was completely incorrect (she obviously didn't even do her homework...) Ironically, she wasn't able to offer me anything that our current company doesn't already offer, and overall she came across as rude and uneducated. It was a complete waste of my time, I would never recommend this company to anyone!

I received an email from Intuit DemandForce stating our business could potentially be missing out on new customers. I contacted them about doing direct mailers. I received a call from Zach. He asked me if I had about 30 minutes. I told him yes. He then told me he would have to call me back because he had an appointment. He calls me back and has me to join.me website. I had to enter a 9 digit number and we are now looking at a demo page. I originally had him on speaker phone so my boss could hear the conversation but when my boss left, I took it off of speaker. Zach went on to start explaining the "benefits" of DemandForce. I made it clear from the start that most of our customers are not interested in receiving emails. They liked the post cards better because they could put it in the vehicles or pocketbooks and it would remind them of services due, etc. He asked me where my boss was. I told him he had left for the day. He immediately started treating me like I was an idiot. He told me he could not continue with the presentation because my boss was not here and he didn't think I could explain everything in detail. I made him aware that while my boss does the financial part of things around here, I do EVERYTHING else. He kept telling me he would have to make an appointment to speak with the business owner and wanted to know when a good time would be to call back. I told him the conversation was over and to never call back. I hung up. He called back but I did not answer. I then received this email:
I wanted to apologize for starting off on the wrong foot this morning. I did not mean to question your authority or doubt your role in the business. Please understand that I have been working in the auto industry for a long time, and my experience leads me on the side of trying to save everyone time.
In that attempt today, I am sorry I offended, and assure you I am happy to show you Demandforce. Please let me know when youve got a few more minutes and I will show you everything in detail.
Best regards,
Zach
I replied back:
I have also been in the automotive industry for quite some time and understand the needs of our customers. When they call, they speak to me. When they walk in the door, they see me and speak with me regarding their automotive needs. I do ALL the leg work around here and handle everything except the finances. The way you spoke with me on the phone was unacceptable. You made me feel like I do not have the capabilities to explain what you were showing me in detail. With that being said, please refrain from contacting us further. We do not wish to continue talking with your company.
I would not recommend this company to ANYONE.

I started with Demandforce about 3 months ago, and I was a little unsure if they would be able to provide the type of results I was promised for my dental practice, but for the price it seemed worth it to try. WOW! Not only did my business grow, but I had no idea how many of my patients liked the email and text reminders. I always took the old school approach, but the response from Demandforce's communications have made my patients much more engaged. Not only have my recall efforts improved, but they actually do leave reviews like Demandforce promised! I ask all my new patients how did you hear about us, and many say that they read some really great reviews about me and decided to come in. For other pediatric dentistries, I'd highly recommend them.