Demandforce

I switched from another company (who we had been with for years) to Demandforce about 3 months ago. We were looking for new patients and a better online experience for our existing patients. Boy am I glad we made the switch! In only three months Demandforce has generated over 30 reviews, increased our Google + reviews and we can now have our patients book on Yelp! I was really impressed with the initial training and was pleasantly surprised when they reached out to me to help me with our campaigns. Seriously, who does that? I have already recommended them to 3 other offices and without hesitation would recommend them to anyone who asks.

BEWARE DO NOT SIGN ANY CONTRACT WITH DEMAND FORCE!

This review is in regards to our relationship with Demand Force in which we requested to be terminated. They have agreed to terminate however we must continue to pay them through the end of the year a hefty monthly fee for services we do not want! They refuse to allow us to truly terminate using their services.
Upon agreeing to utilize demand forces services, we were given a verbal agreement that we could terminate at any time if we were unsatisfied with the services. Once we tried to terminate the agreement we were told this was not the case and forced to stay with demand force until the one-year was up. We have been manipulated into using your services, which is an unethical business practice.
We were approached late last year by a demand force sales person and we VERY hesitant to use their services. We already have a similar service in which we pay $300 a month for we couldnt see the value in paying an additional $325 a month for essentially the same thing. We were given a sales pitch highlighting all they have to offer yet we were still hesitant. Demand Force agreed to give us 2 months complimentary and then 10 months of service in which we could cancel at any time. This was the ONLY reason we decided to give it a try since we were told it was no obligation.
Their contract was very vague and they now insist they never agreed to those terms and we are stuck with them till the end of the year.
The MOST troubling issues we are having with demand force is that it is slowing down our entire system and causing great delays during our workday. We have clients waiting to check out or make an appointment because our computer is so slow. This was not an issue prior to installing the demand force software. Demand Force refuses to take any responsibility for this even though we have had several technicians confirm this is what is causing our system to be bogged down so much.

We had a trial. We were told it's easy to cancel. Called the rep and told him we were not interested in keeping this service. He said that he would take care of it. I called a few days later to follow up. NO RETURN CALL! Checked with billing department. GUESS WHAT? It was NOT CANCELLED! Finally got someone to cancel it. Had to cancel my account at the bank to make sure. Then received an ugly email a few days later about how we didn't fit their program and they were gonna cancel us. Did a YELP review and Yelp pulled the review. Guess the truth hurts.

We have been a DemandForce customer for the past few years. Then Demandforce acquired Customerlink - the company who created and maintained our website. We were assured our website would be transferred to GoDaddy and everything would be smooth. What should have been smooth has been a nightmare. No one at DemandForce will take responsibility for things that have not been done by the company they acquired. They have LOST the website data for multiple small businesses including Brothers Auto Tech in Fort Mill, SC. They refuse to take responsibility for the mess they made and/or inherited. Everyone passes the buck. No one cares about the small businesses they're screwing over in the process. So far we've been trying to get help from them for 3 months on the issue and they keep passing the buck or simply ignoring us.

They will claim that you are losing thousands of dollars by not using their CRM. We already have a CRM that I feel is better but all they do is bad mouth everyone that gets in the way of the sale. The sales person was insulting and didn't know his stuff. I have been a business owner for 12 years now and I know when to stay away. The first word out of his mouth was that your losing money every day that you delay signing up. He wanted me to sign the contract the very second he was done with the demo. When I said I have to sleep on it, he got upset. After researching the company and talking to other who tried them, I am glad I stayed away.

We kept having Pts miss appointments and when we started asking why they said they got an email that said their appointment got canceled. We had no idea what was going on until we started seeing the emails being sent from demand force to our Pts. When we contacted Demandforce they told us it wasn't them and that we couldn't cancel. Finally after telling them that it creates legal issues with Medicare they agreed to stop emailing however we had to pay for another year. So that means that we have to pay for a system that is leaving us open to federal Pt abandonment legal issues.

Sat through a high pressure sales call, was told that there was a cancellation policy so thought it would be a low-risk situation to try it. Turns out that they make you sign up for a full-year subscription, so if you miss the cancellation window even by hours, they will not let you out of it, even if you have not used their service at all. Their customer service policy is to deny putting you through to anyone who can make a decision to make an exception. They refused to direct my call to a supervisor. I have never had this issue in any other company. All around worst customer service experience I have had in a very long time. You can find similar services for less than half the price elsewhere. Horrible experience. I use other Intuit products that I like and have had good customer service experiences with those -- this one is TERRIBLE - overpriced, scam-like sales methodology, and horrible customer service.

Stay away from Demandforce. They are not a honest company at all.We signed a contract with Demandforce. Our rep never set anything up for us for weeks so we couldn't even fully try this system. The trial period was for 60 days. We called several times and left messages and didn't get any call backs to find out why we were forgotten and not even given the chance to get started. We finally got through and told them we wanted to cancel because there was no customer service.
A supervisor begged us to give her a chance to make it good. That was a laugh and a half. She promised to get back to us to give us the new ending date of the extended trial, because we never really got a full try. We never got that date or even a phone call after that. We decided the customer service was so bad that we didn't want to deal with a company like this so we called to cancel. We left over 10 phone messages and NEVER did she return our call. We then realized they didn't intend to until the date of the trial was over. At that time we never received an ending date. That was one of the reason we called so many times. When we finally got through they said the ending date was a week ago. Well it was nice of them to NOT LET US KNOW. How convenient. They have charge my credit card for 4 months and we are fighting to get it back through the banks. Take my advice Don't even try Damandforce. They are not worth it. Go to a reputable company because this one is not one. They are not worth the anger and frustration they cause people. As far as I am concerned dishonest companies are nothing but a scam. BEWARE. When a rep tells you one thing and you take is as being correct and then the supervisor says "I have no control what a rep says and I don"t care. If it is not in writing you have no case." A contract is a contract even if it is a verbal one. That is the law. How any company can get away with working this way I don"t know. This was a huge mistake to even try Demandforce. I tell this story because I want companies out there to BEWARE! Stay away.

Our company was recently scamed to sign up with Demand Force. We were told if we did not make a 3 to 1 ratio we would not be billed. Our account has been billed numerous times. When we call they say they will refund the money but never do. Collin our Account executive never responds to anything. DO NOT SIGN UP WITH THIS COMPANY you will regret it. They promise the world but really it sucks. Now I am battling to get out of a year subscription when I was never told I signed up for a year.

Stay away from Demandforce! I called to find out how to cancel our service and they told me we can't. They automatically renew your contract for a whole YEAR without notifying you or explaining that to you when you enroll. They simply tell you it's in the contract. It is a terrible business strategy to force a client to stay with your company for a year when they are unhappy with the service. How can you not feel robbed by this?

My company has used Demand Force for several years and they have done a great job for us until recently they published a very negative review from one of our customers (we have to assume) that we immediately appealed due to the fact that the statements they made were false. Demand Force refused our appeal and told us we must prove their statements were false. Demand Force had allowed the complaint from an "Anonymous" customer and wWe had no way to defend ourselves. Wwe did NOT know who the customer was, what we had done or when it was done. It was similar to a "Kangaroo Court" of defense from Who, What, When or Where! We protested to Demand Force again and they continued to refuse to review and considered it closed! If they didn't do such a good job otherwise we would have dumped them over this! What a quandary. They must change this foolish policy of allowing anonymous complaints!

Horrible company that sticks you with a contract. They raise their prices and still are not able to get out of the contract. Their customer service is horrible. Try speaking to the manager Travis. They guy does not know what he is doing.
I feel like I'm trapped and there is no solution to any of our problems. They will keep on reminding you that you are basically in a contract and your stick.
STAY AWAY. They do not know what they are doing.
Please do your research as there are other companies that provide the same type of service but have no contracts.

As a business owner, I can tell you there is nothing more important than engaging with your customers and ensuring the best overall customer experience. Here are the Pros of demandforce. 1. Great interface with quickbooks if you have your client data stored there 2. Customer surveys really do help you get better star ratings online. 3 Demandforce has a good tool to help you get old clients back into your business 4. The account management and customer service is excellent. Now there are many CONS to using demandforce too though. 1. The cost is extremely high for what you get. You could almost hire someone to do these types of tasks for you. 2. other customer survey tools like surveymonkey cost a fraction of what demand force charges you. 3. I do not like how at the bottom of every email and every contact with your client, they are pushing the demandforce brand name. They are essentially converting your clients into demandforce customers. 4. I do not like how they advertise other competitive businesses on demandforce. I am worried that my clients will see the other business advertised by demandforce and go there instead.