Delivery.comReviews 137

Advertised 15 min. Delivery and charged $3.00 more than slice.com. Took an hour and a half to get a pizza. Would've been ok they even made it within an hour but when I contacted delivery.com online chat I let them know I wasn't happy but would've been ok with just having the delivery fee refunded but nothing, they apologized and just asked if there was anything else I needed. Uber eats customer service is 10x better and I will stick with them from now on

My favorite local delivery company merged with this big company, and it has been nothing but disappointment ever since. The last three times we've ordered with them, the order has been wrong and missing items, which we paid for. You would think the drivers would go over the order with the restaurant, since they can't open the containers themselves for safety reasons, to make sure everything is accounted for, but they couldn't care less. Classic story of a great little company that was bought out by a $#*!ty big company which only cares about quantity over quality of service.
Save your money and order through another avenue.

Order delivered, 50% wrong & no one will correct it
Order placed, half of Krispy Kreme order was wrong, delivery.com said they'd deliver the omitted portion in 90 minutes to the office I'd originally requested but they never showed up. This morning, I contacted the delivery driver & she gave my contact info to her boss & 8hrs later, no one has still contacted me! I have pics of original order & pics of what was delivered.
My first time to use a food delivery service and it's my last (EXPENSIVE) lesson

I always use online to order food etc. Delivery.com is the worst of all They do not answer the phone, when they do they are nasty, have no idea what they are talking about. The employees are not trained, the managers are AWFUL
I put orders in, my order is confirmed and never arrives. When I contact the vendor the vendor does not have the order. It gets worse, delivery.com actually takes charges me. Delivery.com is not receptive to my inquiries they are just nasty. I have had to contact my credit card company many times to dispute the charges. Use seamless, grubhub, etc. anything other than delivery.com Save your money and time Use another platform that actual does the correct thing

I ordered lunch and it took 2 hours to provide me with a notification that it got delivered. However, food never got delivered. Called twice to find out where the order was and was given the run around. Called back to request a refund as food was NEVER delivered and again more of a run around. Run for the hills, use someone else. This is the second time using delivery.com and the first time was a horrible experience as well. Should have learned from my first experience but I gave them the benefit of the doubt. NEVER EVER AGAIN!

The WORST company on the face of the earth Customer service is nasty, uninformed and just awful. So many other companies to work with. Save your sanity and time NEVER use delivery.com They lie about when orders will be here, always blaming the merchant. Many times the merchant did not get the order that was placed on delivery.com There is a very big problem with delivery.com I have used many other services and they were all good, ie/ seamless web, grub hub etc.

DELIVERY.COM is just AWFUL

Worst service ever, my transaction was declined twice for "fraud reasons" but the credit card had been charged. When I called (cause nobody called me back to verify any information) I was transferred twice and the only answer "order due to a denial generated by our fraud detection partner", that's it, nothing else and nobody can answer the reason it happened, I was transferred twice and even talked with a supervisor who was a little nicer than the customer service rep who was really nasty. I have two small kids that wanted their preferred food and it's impossible to pick up food.

Cancels your order for no reason, worst ever customer service. I set up a
delivery.com account and put in an order which was delivered fine.
About a week later I put in another order for $31 with the same restaurant. After waiting for the food I saw there was an email from them saying that there was an issue with the account. It had been flagged as fraudulent by their third party fraud detection partner. My
Order had been canceled. I called the number on the email and was told they couldn't tell me why it was flagged but they could put it under review and someday they might agree to activate it again. I kept asking questions and the customer service person hung up on me. I called my credit card company and they said they had approved the transaction. I
Responded to their email to ask why this had happened as both the address and the credit card were valid. I received an email response that their third party doesn't tell them why the account was flagged so there was no way I could ever know. What else besides the order, address and credit card could there be? DO NO USE THEM as your order could be cancelled at any time. I had no problem calling the restaurant and
Putting in the order by phone on my credit card.

WORST DELIVERY SERVICE EVER! STAY AWAY! HORRIBLE! Phillipines Call Center
We have tried delivery.com 3x's.

Lower prices than GrubHub and NON-EXISTENT Service from Phillipines Call Center.

We have ZERO respect for any US Company too cheap that cares so little about their paying customers to use USA operators. Everyone knows foreign call centers DO NOT WORK. THEY COST business.

Someone in the Phillipines or Asia that hates Americans will never provide good service.

LOW LIGHTS:
1. Over an hour past the delivery time and no call.
2. When food arrived driver said not paid for. PrePaid in advance with tip which we requested credit. Added three calls and 20 minutes to food already cold.
3. Driver spoke zero English.
4. WORST PART- Delivery.com
A. Poorly trained operator hung up onus after waiting 10 minutes for understaffed Phillipines operator to answer.
B. Waited on hold ten more minutes before hanging up to call again.
C. When finally got thru the barely speaking english operator actually told us they were too busy to help and call the restaurant!

STAY AWAY FOREVER D.Com! YOU and your foreign operators SUCK!

D stands for DUMP DELIVERY.Com as fast as you can and never consider to order with!

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They deactivated my account arbitrarily when I tried to place a liquor order to a friend's address. I called them to try to resolve whatever issue they had, and without any additional information was told that they would have to review and it would take some time. Later, I got an e-mail that they chose not to reactivate my account. What? This is no way to do business.

Getting points for my take out orders was a nice perk, but their restaurant roster is limited compared to other services. If they are barring customers for no apparent reason, I give them a year or two tops before other services run these guys into the ground.