Delivery.comReviews 137

I went to a site to place a delivery order and was redirected to delivery.com. This was my first time using this service. I thought it was part of the restaurant and didn't think anything of it. I place the order for 2 - 3xpretzels@ $8.50 and asked if I wanted to add a tip ($4.60). I said sure and after I looked at the highlighted price of $22.98, I thought that looked about right. I later look at my account to see a charge of $40.13! Not only was the price increased for the pretzels, but that $22.98 was not for the price of the pretzels and my tip and tax. That was just the pretzels! The restaurant was a block away! I didn't drive over there because I didn't want to load my toddler back into the car. I got charged for a required tip ($4.60) in addition to my tip. I didn't see any of these charges when I placed the order. I only saw the $22.98... who would buy 6 pretzels for $40.13?! To top it off, I only received half the order and had to wait another 15 mins for the other half. I called delivery.com to see about fixing it and their response was sorry you had a bad experience. This was very deceitful and will not be using this service any more. $40.13 for 6 pretzels from a restaurant around the corner!

Beware of this poorly run business that is located in New York. I live in Sacramento, CA. Ordered from Chevy's and noticed thier little button and clicked on it. Stick with Door Dash. These guys did NOT deliver my food but charged my card the 93.03. I was treating myself and my daughters for dinner. I don't have that kind of money to lose. Called Chevy's when the food was not delivered... The waiter said he had never heard of delivery.com. Then I finally got an email from them with a valid phone number. The phone number on their website does not work. The email said that the order was cancelled because the driver could not find the house. I sent an email back and asked the person to call me. The result is they had no way to contact the driver but as of today 11/24/2020 Seth, their online guy says I need to contact my financial institution for a refund?

My review is based on my experience working there as a driver. Their dispatch team and customer service sucks. Their dispatch system is auto dispatched so idk what the actual dispatchers get paid to do. The orders that get dispatched to you doesn't make sense with routing. Meaning one customers destination will be really far a part from another. Plus they don't place orders right away. That's why customers unnecessarily wait so long for their food to come. But we as drivers have to deal with angry customers for factors that we can't control but the company can. When the driver politely asks the company to let a customer know their order is running late, the company doesn't even bother calling customers. They will send you an email at most. Like what is an email gonna do? Also the management has no issues with leaving you on the entire market by yourself when you're supposed to have multiple drivers working the same shift. If you ask for help, they will just $#*! at you. Like how do you expect fast service if you only put on one driver for the entire market and region? Delivery.com is trash. Don't work there or waste your money there.

Wow, we decided we would try a delivery service just to see how it goes. BIG mistake! We ordered our dinner at 5:56 pm and at the time of order the site said delivery would be at 7:13. With the restaurant 15 minutes away that was kind of long, but we were feeling lazy so we decided to go with it. Well, I continued watching their app which estimates delivery times, and the delivery kept getting pushed off. Every 10 minutes I would check and it would be 10 minutes further out. My wife told me to stop telling her because it was stressing her out! Finally I checked the ETA at 8:48 and the update was 9:35 and enough was enough. I called to cancel the order and after talking for over 10 minutes, the customer service person said she would call me back. They finally refused to refund our money because the restaurants had, "already made the food". It would have been bad enough if they had refunded the money, but instead they offered 20% off my next order -- as if I would do this again! All I can say, is STAY AWAY! You've been warned!

This company cares only about money. When there are mistakes made that are half the customers fault and half their delivery/driver fault, they do NOTHING in taking any responsibility. They throw it all on the customer and refuse to be fair about partial credit and re-delivery. They have NO customer service and don't care that your food was NOT delivered. The driver did NOT call me or text me to handle the issue at hand immediately. The driver called the company in NYC and because of this, communication fell through and could not be EASILY solved. I had to pay TWICE to get the food delivered properly. I called the diner I ordered from and they were already in the process of canceling their account to use them. For a requested $20 towards the re-delivery, they lost a customer and, hopefully, a restaurant account. Use GrubHub, UberEats, or a local restaurant that has employees who deliver. Delivery.com will rob you, twice.

Horrible. Don't ever use them. Cannot get my phone number right. Showed my order as delivered- it wasn't. Was then in contact w restaurant who told me my order was sitting but multiple drivers had been thru picking up other orders. 5th call to delivery.com said oh well, if the order is cold call us back. Shame on at that point. Order was obviously cold. Called back - told it's been escalated, they'll get back to me. Meanwhile I have cold rotting food and they charged me close to $89. Apparently 6 calls and counting is their secret. For ONE order. Pathetic.