DeepDiscount

When I first placed the order, their system said the items I bought were all In Stock. They only fulfilled part of my order, so I called to find out the status of what was still missing, just to be told that item is now on backorder.

I advised the representative on the phone to keep it on backorder in the event they could procure the item. A few hours later, they email me to say they are cancelling the order, which I did not request when I called earlier in the day.

They have very poor communication with their customers as they provide incorrect information on their website and then refuse to heed one's request to keep an item on backorder.

Because of their ineptness and blatant disregard for customer service, it wound up costing me over $40.00 more for the same product that I could have gotten cheaper elsewhere if I would have known at the time I placed the order that they did not have this item on inventory.

I am a very loyal customer and they had zero consideration for the inconveniences which they caused me. They take absolutely no responsibility for errors which they create and could care less how they treat their customers. They truly are the epitome of apathy.

THIS SITE SAYS THEY HAVE ITEMS IN STOCK BUT THEY DON'T AT ALL THEY TOOK MY MONEY FOR 2 MONTHS JUST TO CANCEL MY ORDER WTF DONT SAY U HAVE SOMETHING IN STOCK IF ITS NOT IN STOCK VERY DISAPPOINTING HIGHLY DO NOT RECOMMEND DO YOUR SELF A FAVOR AND DO NOT ORDER FROM THIS SITE AND MAKE THE MISTAKE I DID!

I ordered a product, I didn't receive it, and they didn't refund! I had to go around with the company they work through for a month and they claim no responsibility

I was going to tell a whole saga, but seeing the other reviews, it would just be piling on. I wish I had known before ordering from them. They messed up my preorder through their own incompetence, and when I entreated them to get the order reinstated, they did not care, just fed my the same regurgitated lines, talking in circles. No empathy or ownership on their part. When I asked to escalate my case, they just said "all requests are subject to approval", AKA "get lost". Now the preorders are all sold out, so I guess I am out of pocket for dealing with these snakes. Avoid them at all costs.

I have, never had any issues with Deep Discount. Sounds like someone is giving false information. You, have to understand that it's taking longer for orders and packages to be shipped because of Covid19. Covid19, has changed everything.

I placed an order since May to ensure the pre-order. The vinyl came out on July 27 and was never shipped. Call to ask they told me that it still did not arrive. And in an email they tell me that they are finished. They are not a serious store. They only deliver their pre-orders to those they want. Do not trust this store. The vinyl before the release was already out of stock. With more reason they did not send.

This company has gone drastically downhill after it was acquired by the galactic empire which is Alliance Enterntainment/SuperD.

They now have the worst customer service in the history of the world.

Prices are great for the most part but good luck getting any sort of decent help or satisfaction when they screw up your order (THEY SENT ME AN EMPTY BOX BECAUSE THEY DID NOT TAPE IT SHUT! AND I LEARNED THROUGH A MUSIC FORUM THAT I AM NOT THE ONLY ONE THEY DID THIS TO EITHER!).

I went round in circles with their customer service trying to get a refund until finally after 2 months they gave me NO CHOICE but to complain to my credit card company. This despite the fact that I gave them umpteen chances to fix the situation including at last contact with them when they promised to refund my money within 5 business days - and I waited 12 yet still GOT NOTHING.

Then to add insult to injury, their sister company - which used to be a GREAT place to buy import CDs, called "ImportCDs" - which also has been swallowed up by Alliance/SuperD - after my CC refunded my $ that DD owed me then ImportCDs CANCELED an order I had with them, providing me only with a cryptic and nonsensical form letter email saying that my credit card company would not "authorize" the charge, leading me to waste time dealing with the CC to find out what was up with that (nothing was - they had no idea why the charge was "declined" because it was not), which then caused me to waste yet more time on phone with ImportCDs only to learn that according to them I OWE THEM $$ since I did a "chargeback" (causing me to scratch my head wondering what "chargeback" did I ever have to do against ImportCDs? Answer being NONE - but unfortunately because of the undisclosed link between the two entities ImportCDs now will not fulfill any of my orders DUE TO THEIR DEEPDISCOUNT'S SCREWUP & FAILURE TO FIX THE SITUATION IN THE FIRST PLACE).

I have had problems in the past with both companies that were minor but annoying (very hard to get refunds from either when they fail to fill orders) but nothing like this current mess.

Steer clear at all costs unless you are willing to take a chance that they will actually process your order correctly, that they will put tape on the mailing box to prevent the contents from disappearing b4 it reaches you, that they will refund your money when they screwup etc etc. Problems happen, I can live with that, but their customer service is so poor that even the most minor issue becomes a major hassle.

Oh & of course thanks to the wonderful USPS service for delivering me an empty box, putting stickers on it to indicate that (without checking off the actual boxes or initialing the one sticker like they are supposed to) plus to add further insult to injury marking it as "delivered" in their delivery confirmation system.

I tried to cancel order only 30 minutes after ordering. I was charged $39.20. I founded the same item on Target for $17.29 + free shipping. I requested cancelation or honoring to match the price. I got nothing.
From now when I see company name Deep Discount Entertainment I will avoid any purchase. They charged me almost double.

They advertised an item for a specific price and instead of honoring the price they said it was a pricing error and refunded my money. When I explained false advertising and consumer fraud to the customer service they told me to deal with it.

If I could give ZERO stars I would have. I ordered 4 movies on 12/11. The money was taken out of my PayPal on 12/11. On 12/12 I received an email that my order was in pre-shipment, whatever that is. And there it sat for 10 days. When I called customer (dis) service, I spoke with an EXTREMELY rude woman who said that the post office had it. I contacted the post office who said they had NOT received it, to contact the company. This time I sent an email to customer service saying I would contact PayPal about fraudulent activity on their part. Low and behold, the package actually moved and will not be delivered for another 6 days, but at least it's on the move. I still have not gotten a response from the email I sent, but i will not be doing business with these people ever again.

I ordered a few funkos through this site using paypal. I emailed them two days later to cancel my order(I found the same items for cheaper on ebay.), They claimed they "never got my order."(even though the money was taken out and I got a confirmation code) and how they'd email me soon once they had figured the issue out. Well, I havent heard from them in 10 days and suddenly they're shipping out the items I asked to cancel. They're so unhelpful, and rude.

Ordered two items and paid for expedited shipping. Nowhere on the order page was I given an ETA.
Emailed customer service to ask when I can expect delivery. 2 days later I get a reply stating the items are out of stock and could be up to 45 days, but in the eventuality they cannot fulfil the order they will refund the money.

This was unacceptable so I called to cancel the order. I was left on 'hold' (read: handset put down on desk and advisor walked off to speak to supervisor) for 5 minutes just listening to the ambient noises from the room before finally being greeted again with the heavy breathing of the advisor who had the personality of a plank of wood.

I was told the items are in process and cannot be cancelled. This basically told me that I made the mistake of ordering items from a site which acts as a middle man. However, not my problem. I advised that I will have to chargeback any money taken if they cannot fulfil a refund request within 48 hours of making an order which hasn't even shipped. The advisor raised her voice and talked over me and was quite rude when I explained I had no option but to chargeback.

Complete lack of training and customer service. No idea how they have been in business since 2001.

NEVER BUY FROM HERE!

Absolutely inadequate website. First time i wanted to order more than 10 vinyl records, spent a few days searching and selection, ordered and paid through Paypal, and that's it. After a few days i saw in Paypal that the payment was cancelled, there was no support in fact, one employee wrote that they didn't get anything, and the rest of them didn't even say anything.the money froze.the records went up three times in price after that. Coincidence?
I decided that it was a payment error and again spent the whole day searching for records, ordered about 15 pieces, paid with a regular Visa card, received an e-mail with the confirmation of the order, and 10 minutes later again came the letter with the cancellation of the order. If you appreciate your time and money, it is better to buy somewhere else, as your order will be canceled with a 99% probability.