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DealDash Reviews Summary
DealDash has a rating of 4.4 stars from 4,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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It was my first time to visit the sight and found absolutely nothing I would bid on.
When i called to ask for a refund I wasn't prepared for the way I was treated... with exceptional service and respect! I will visit the site again and recommend it to others, thank you!
James was a very nice man and helped me with all my problems
Receive reply within 24 Hrs or less I appreciate the refund patrice johnson.
I received my clock. Unfortunately, it was broken beyond repair in shipping. I contacted Customer Support via chat. I was connected immediately with Philippe. He resolved my issue in a timely fashion. Dealdash has issued a replacement clock. I can't wait to receive that beautiful clock. Thank you Philippe and thank you Dealdash!
I was charged twice for what I thought I was getting on my original order of bids upon signing up. I was upset, and did not plan to use the site because I felt ripped off. I sent one request to customer service, and within 24 hours they refunded what I had asked. Incredible service, not to many, companys would do that for a new, nieve customer.
A package had the wrong address and they reprocessed the order and helped me out so much.
Excellent customer service was provided. I was able to change my username via customer service in less than 2 minutes. Today is my first day with DealDash and I love it! My wife was right. It's fun and honest bidding!
Did not understand how it worked and they kindly refunded my money and said they would leave some bids in my account but i do not know where those would be.
Used online help and responded and fixed my issue immediately
I asked for a refund after a little confusion about why I got charged and they issued a refund quickly with no problem
I had won steaks and had not received an email. I had to make an emergency trip to the hospital and was gone for 3 day. During that time the steaks were delivered and know one was looking for them so they sat outside. I contacted Deal Dash a few days after I got home and now I have new steaks on the way. Deal Dash has always answered every email. It may not be the answer you want but if you have a problem they will explain the reason for the answer.
I spent more bids on trying to win more bids than anything else. And, even if I had won any of the bids for more "bids," I would still have had to pay for those bids to get them. Only thing I won was a quick $10 Walmart gift card, but those bids are only for us "newbies" who haven't won anything. My guess is, DealDash lets you win those so you don't feel like such a dummy for being suckered into their "Deals" NOT.
I have been a Deal Dash user & FAN since 2013 and have gotten great products. Now 20% of their products they are auctioning are from a company called The Barrel Shack which dispalys great on the page until you get one of their products... Made in CHINA - nothing special, my $290 clock is maybe worth $35 in an American store. Such a disappointment in Deal Dash for hooking up with them soooo deeply.
Hi Dee. Thanks for writing and I'm sorry to hear that the Barrel Shack items did not meet your expectations. These are handmade items, and therefore every single one is different. We understand that these products are not for everyone. DealDash will be happy to assist you with the return process and issue a full refund to you. From what I can see, our support team has sent you a return label so you can ship the item back. If there's anything else we can do to help, please don't hesitate to contact us. Thanks for your understanding!
Although I didn't really like it, the website and customer service are awesome! Had no problem getting my money back. I'll definitely be going back when I get more money!
I tried buying bids, but your system kept saying that my bank card was being denied, when I know I've got the funds to make this purchase. My bank card has NEVER BEEN DENIED/REJECTED.
Sorry for the inconvenience you have faced.
Hi Carla. I sincerely apologize for any inconvenience you have faced. I would recommend trying to make the payment again since sometimes there can be temporary processing issues with processing payments.
If you still can not make the payment I would advise you to please use PayPal option.
Please let me know if you continue to have payment issues and we will try to find a solution.
I am a resident of a (other than USA) country. I asked if I could use the site. The answer was negative, but the approach of the employee was more than satisfactory for me.
I wouldnt waste your money or time. Once you get past the first couple of stages its like they open the door and you see the real deal dash i lost 160.00 within 24 hoursjust trying to get small items. You have the same bidders over and over wining and that 5 dollar jump in doesnt change anything everyone throws a bid in before the 5 bucks and they wait until youve bet most of your bids then jump in when its close to the amount ( usually 3 times its worth) and run you out of bids or force you to buy more. So no i wouldnt reccomend this to anyone unless you have plenty of money to throw away!
Hi Jackie. I'm sorry that you did not have a good experience on DealDash. We always recommend our users to start small and keep to a budget until they learn more about auction strategies. You can always check the http://www.dealdash.com/tactics-and-tips
Most of our customers do win, but maybe you’ve had an unlucky run or perhaps your bidding strategy has not been in line with your tolerance for risk.
I would strongly encourage you to bid on some of the lower value items to learn how the auctions work and take advantage of the Buy it Now feature if you do not win an auction. This virtually removes any risk of bidding and leads to an overall better experience of using the site based on the customer data we've gathered since our February 2009 launch. If there's any questions or concerns we can help you with, please let us know.
I had asked a question, and was surprised at the fastness of your response
I reported problem to service representative and was resolved after contacting customer service twice.
From the business
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah - Thanks for your feedback. Would you mind if I take a look into your account and see what I can do to help? My personal email is [email protected]. Please end me an email and I'll see how I can assist.