David's BridalReviews 223

So so disappointed tonight. Went with my daughter for the 2nd fitting and found a hole in the dress which had nor been there at the 1st fitting. The alterations are so bad, dress is uneven, the lower part of the dress just look so bad. Complained showed everything that was wrong with the dress. Don't think they even worried about it. Manager did not seems to care to much. It looks like a 6 year old made the alterations. Now have to go back tomorrow again. My daughter cried so much in the car over her dress. Only have 5 weeks till my daughter's wedding

I went to The East Brunswick NJ David's Bridal and I can't say enough wonderful things about my stylist, Patience. She was so caring and kind and let me tell you- this girl knows her stuff. I picked out 15 dresses on Davis's bridals website as my favorites to try on and I liked a lot of them but I wasn't 100%. As I was deciding between 2 dresses for my wedding, Patience said let me just grab one more dress and I was sold. Omg it fit me like a glove and I felt so comfortable in it. She was spot on. I will forever be a loyal customer to David's Bridal and Patience for their superior customer service, professionalism and value for the money on my purchase. I was deciding between a mermaid/ trumpet style dress and ended up with the gorgeous Chiffon A Line and I couldn't be happier. Enjoy and ask for Patience!

I went with my mother to look at bridal gowns at DB. I found one I liked. A discountuned a sheath dress with detachable train. Mom took pictures so I could send to dad who lives in a different state. I put it in layaway (I don't recommend this as they will get your gown dirty. Before leaving the store, I watched the sale lady put my dress, train, preservation kit, other accessories in the garmet bag. Three months later when I went to pick up my dress, the staff was suprized I wanted to try it on in the store. After trying my dress on, it was dirty as if someone had worn it, sequences were loose, the preservation kit inside of the bag was damaged, and the garmet bag was dirty. When I asked what happened to my dress, all the staff could tell me was that it must have been part the wet shipment they received. I informed them my dress was bought at this location, not order. They replaced the garmet bag, preseevasion kit, spot cleaned my dress. They never acknowledged their mistake, took responsibility to make it right or offer to reduce the price I paid for my dress. I don't recommend buying from DB because of this.

First off let's start by saying I called ahead. I ordered a prom dress from a website and received it in the mail and the top piece didn't fit. No big deal I was just gonna have it altered to fit. I called ahead to David's Bridal to ask first off if they would even work on it. The lady on the phone said yes. Then I asked if I could come in now by chance for someone to look at it and possibly start on it, she said yes come right in! I live an hour away from this place and I told her this and she still proceeded to say, "that's okay we're still open". So we get there and I ask to talk to the lady in alterations and get told that she left for the day. Right there pissed me off. Then I talk to another lady asking when she would be back and this lady proceeds to say I'm gonna have to make an appointment for next week. So as mad as I already am I'm almost ready to say yes when ANOTHER employee chimes in and asks where I got the dress from I told her from a website and both of these women give me the rudest look I have ever received, put their hands up and say we can't touch it you have to go else where. So then I'm arguing with them about how I talk to the alteration lady myself over the phone and she said they would work on it no matter where it's from and these two other employees proceed to tell me that "oh she must be the newer one, she probably didn't know". IF YOU ARE IN CHARGE OF A BUSINESS YOUR EMPLOYEES SHOULD KNOW WHAT TO TELL A CUSTOMER! If they do not know then they should talk to a manager and tell the correct information to the customer. David's Bridal has forever lost any future purchases from me which is a shame because I've bought a couple from the past and have seen a few wedding dresses that I really like. But with service like that and the fact that the 2 ladies I dealt with in the store were so rude about it as if it were my fault absolutely killed any liking I had left for the store. I will never again buy from there and I advise others not to have to deal with the people who hate their jobs and don't want to deal with a potential customer. Absolutely rude.

I have shopped at several David's Bridal shop and was turned away by rude attendants. Being ignored and treated rudely. Having traveled to many different shops all over the state for months I was getting tired. While shopping at another venue I happened upon the David's Bridal in Manchester. I figured I'd give or one last shot. What a different experience! From the moment I arrived and was pleasantly greeted at the door to my actually making the purchase. Brittany B was amazing. She was courteous, sweet, patient. But most of all she was helpful. She answered every question I had, helped me find different sizes, colors etc. I truly appreciated her working with me. She is the epitome of excellent customer service. Should I need dresses for any occasion from now on I will shop this store first.

WORST CUSTOMER SERVICE EVER! Called because I ordered a dress online it came in with security tags on it! Unfortunately I waited online an hour and 15 mins to be disrespected and told to bring the gown to a Walmart or Target to have ink tag removed because I don't live near a David's bridal. I asked for a manager and was refused by Sophie the rude lady who took my call to be connected to one! She resorted to calling me customer! Vs my name. She yelled and spoke over me and said well what do you want us to do! I will NEVER ORDER FROM DAVIDS BRIDAL AGAIN!

My friend (the bride) had booked me and the bridesmaids in for a dress fitting in the Stratford shop. They sized me and the other bridesmaid up and calculated on paper cm's to UK sizes, firstly if you want to feel crap about yourself go to Davids Bridal. Our stylist seemed nice, however, she sized me three times bigger than I am. I am a size 12, occasionally 14 and she sized me as a UK18. Firstly I felt as if I was going to cry in the shop there and then. Every dress I tried on in a size 18 swamped me and she had to pin back several times. I tried to collect a few 14's and put them outside my dressing room to try on and every time I went to the rail they had gone and been replaced with 18s and even size 22's. When I finally managed to try a 14 on after protesting so much, it was still too big and had to be pinned back. Do they make money on alterations? I was not allowed to try on my size and was humiliated and infuriated. Also I recently got engaged, they have lost a customer as I will NEVER go back to David's Bridal.

When I picked up my wedding gown, it was totally disappointed the service and the staff at Woodbridge location. The first time when I made full payment for the dress and tried the dress, the service was good, especially the Alterations Manager, she gave her professional advise and suggestion. A few weeks later, when I came back to pick up, I did not feel welcoming at all with the staff who helped me to get the dress out from their receiver department. When I asked about the garment bag for the dress, they require to pay $10 extra for just a garment bag, which the dress is over $1600, it's not a cheap dress, David's Bridal should be provide a garment bag for every purchase. I was very surprise that such a big bridal store and DO NOT provide the bag. The whole conversation from that staff was not nice, when she said ' you have to try it on, I said I have to come back for alterations anyway, I could just check if the dress has damage. She seems just want to get me out as quickly as possible, but the store was pretty empty at noon time during the week. But the way she talked was rude and not friendly or welcome at all. I forgot to ask her name, otherwise I would have to name it here. Very disappointed about the whole service from David's bridal, not a best place to get your wedding gown to be honest, you pay that amount of money, but you don't get the equal service. NOT RECOMMENDED AT ALL.

Update: I got their response today, but they didnt do any compensate or just giveaway a garment bag.

Their response:
Hello, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD."

I had several horrible experiences in the actual stores, so when my bridesmaids found their dress, I helped two of my girls out by getting them online and shipped to my mom (I live in a different state now than my hometown friends). The purchasing process online was easy. I found the dress by the item number on the tag and ordered the dresses. What was NOT clear is that once the dress arrives you only get 14 days to return it if there is an issue (sizing, color, rips, etc). I had an issue, my one bridesmaid couldn't get the dress because they said it would take 2-3 months to get in and she was in Florida for a wedding when it arrived. By the time she got back and was able to get the dress and try it on it had been 30 days. I tried to take the dress back to the store and exchange the size. Unfortunately, because I purchased it online it could ONLY be returned to them and refunded by them. I asked her if it was going to be a problem and she said no just say it was a sizing issue. After calling one of the representatives, who was very rude, I was able to resolve the problem and they sent me a size bigger. My second issue with ordering online is that the second dress we had sent to the store to pick up. Once again, no issues with the process, however, once it arrived in the store they called my bridesmaid and told her that she only had SEVEN days to pick it up or it would be placed on the sales rack and be made available for someone else to purchase. I don't know about you guys but that's pretty messed up to me. She purchased that dress, she should be able to pick it up when she can without the worry of it being sold to someone else or loss of money.

I won't ever be using them again.