David's BridalReviews 223

I paid 1250 dollars for my wedding dress and 350 dollars for alterations. In return I got a wedding dress that was made too short because the skirt was torn and an e-mail saying that they are sorry which I of course do not believe since they did not do anything about it. Here is in short: David's Bridal is into your money ( make no mistake they will charge you with extreme amounts for anything no matter how small it is, even for the bag they put the dress in) but they DON'T care about your happiness or satisfaction whatsoever!

Ordered a wedding dress 'special order', so 3 month delivery. Dress arrived after 2 months, with hole in bodice; second dress arrived after a further three months in the wrong size. Rejected the goods as per English law, and therefore entitled to a refund. The company accept the first dress was defective and the second was the wrong size, but they state that the CONSUMER RIGHTS ACT gives THEM the right to keep trying to produce the dress as ordered. What rubbish! They are in breach of contract, and they have consistently failed to reply to correspondence until I have used Twitter. Brides - do not choose to use Davids Bridal until you have googled 'Davids Bridal complaints' and read the awful reviews on their products and customer service!

Could not return dress to store. I took dress to store to return and was told they are a separate company. What? I can return Arie to American Eagle, I can return Lands End to Sears and in some Kohls stores I can return Amazon orders. I was told by store manager to hurry and CALL because I only had 14 days to request a return authorization. Again, what? I could not start a return online. I should mention that the dress was well made, sized accurately and a good value. But since this is SITEjabber you get 1 star. Your online process is antiquated.

Buyer beware: when you order online, not only can you NOT return items in store, you also cannot exchange items OR request a return shipping slip. Literally the customer service and shipping process of a mom and pop shop... it's so absurd! I had ordered my bridesmaid dress online with a coupon code that by the time I received the dress I ordered was no longer available (which was measured in store and was told what size to order). I ended up having to pay $10 to ship it back and also had to re-order at the full retail price since they do not accept exchanges and wouldn't honor the lower price I paid originall with the coupon code. This company is scum and they sell a $#*! polyester product. You are better off going elsewhere and if I had the choice I would NOT be spending my money here. If you want a classic and well-dressed wedding party please do not subject your bridesmaids to wear this overpriced garbage.

I went to the Springfield location to try on wedding dresses and had an appointment mind you, the store was crowded and I felt like the consultant working with me wasn't actually focused on the appointment. There was three other ladies she was pulling dresses for and I was looking for an era specific dress to fit my wedding theme. She pulled this Melissa Sweet dress for me told me it was the last one and that it would fit my theme perfectly, now I didn't have anyone with me so I was relying on the consultant for honest feedback about what the dress looked like on me. Her exact words were " that dress is so you, it fits perfectly and looks amazing on you" I was unsure about buying the dress and told her that she told me it was the only one and they couldn't hold it for me. Worried I would miss out I asked her about returns she told me I could return it for store credit if I didn't like it. Ok fast forward to now I am completely unhappy in the dress it doesn't feel like the dress I'm supposed to have which makes me uncomfortable and I definitely don't feel beautiful in it so I call to find out about exchanging it for something else only to find out I can't return it because it's past the 90 policy. My wedding is in 5 weeks and I'm stuck with a dress I don't want to wear because the consultant wasn't forthcoming with the information about the return policy at the appointment. The customer service lady today didn't seem to care her solution was oh well you could always sell the dress and come in to purchase a different one. Are you bat$#*! crazy lady I spent 1600. 00 on a wedding gown I'm now stuck with plus all the jewelry to go with shoes, and over $500 on dresses for my daughters who are in the wedding oh and plus shoes for them as well. Davids bridal doesn't care one bit for their customer, their experience, or their big day all they care about is lining their pockets. The fact that they don't stand behind their product or admit that consultants lie to get the sale because surprise they work off commissions. Will never go here EVER again, and everyone else should run the other way.

Omg! Run do not walk they are unorganized they over book appointments. Their customer service skills are non existent I purchased my gown and bridesmaids dresses and accessories from them when it was time to pick the items up we had no shoes I called the store and customer service mind you this is in July I just got the shoes a week ago and its October they have several brides waiting in dresses 15+ minutes before the consultant returns had my wedding date wrong and had my alterations appointment a week before my wedding it took me 3 months of contacting them before they offered me 10% off the shoes I ordered three months ago really called customer service back the representative kept calling me BOO like she knew me I spent 4,000 and all they offered for their horrible service is 140.00 back its not the money its the principal we brides put our confidence in a company and after they get their money they don't care I will never shop here again and I would advise other brides to look elsewhere while I was there 30 minutes no one ever acknowledged me and after dragging this out so long you would think they would have been more appeasing to me but no they have their money so that's it they couldn't find the bell so my say yes moment was ruined there were women in there when I got my dress who were picking their dresses up and they were dirty and torn and they were the wrong size and they were told they ordered new dresses the undergarments they provide for brides to try on the gowns were filthy I refused to put them on so I'm not gona go on and on but I've been trying to warn other brides so their experience isn't ruined as mine washope this helps someone also if you do decide to try them ask for Neva she was excellent just overworked

I feel like we all spend too much on our weddings and so David's Bridal is the answer for so many items that don't NEED to be the most expensive in the world.