David's BridalReviews 223

For Davi's Bridal, Vista, CA.

Worst return ever.

BUYER BEWARE

I bought two dresses and a shawl on Saturday. I checked their return policy and they said it was OK to return items within seven days.

On Monday, after my family and I decided on a dress, I tried to return one of the dresses. But, unlike every other retailer I frequent, they wouldn't process the return without the original reciept - the purchasing credit card was not sufficient. So I drove all the way home to fetch my original reciept.

All good, right?

Not even close. For some unknown reason, the original reciept was not enough to give me my money back. They wouldn't process the reutrn without an ID and credit card. I HAD THE RECIEPT! Why do you need anything more?

OK, fine, I've had it at this point. I give them my ID, credit card, and original reciept. They processed the reutrn AND WOULD NOT RETURN MY RECIEPT. IT'S MY PROPERTY! I have two more items on that reciept. What if I want to return those items? Now I can't do that because I don't have my original reciept?

To add insult to injury, after much arguing, they printed out a copy of my original reciept from their terminal instead of giving me MY reciept. Really? They had my reciept all the time and could have just printed it out and used it just like every other retailer in Southern California. I think that this "policy" is designed to keep you from returning stuff, even though they have a return policy.

Buyer beware.

Ok so I didn't have my receipts and they gave my a song and dance for a simple exchange. They couldn't find my purchase in the computer and they made me feel as though I was a criminal. They saw my purchase of my daughter's wedding dress but from 2006 but not mine from 2009. I also recently purchased 4 dresses, 2 for me and 2 for my granddaughter and one on line. They have such a poor system in place. I came in with the dresses and they saw me come in so what did they think that maybe I stole them some how. I mean really
Now. The end of story is that they didn't exchange the dresses and now I am stuck with 2 outfits wrong size. They lost my business for good.

I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress. I needed this dress altered and they told me it would be AT LEAST another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Jokes on me though on the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friends wedding dress since they kept screwing that up too.

I bought my wedding dress at David's bridals,perfect dress...my help for the day was Beth she took the time to search and we came up on a open back dress. Gorgeous. She was at my side the whole time thanks Beth. Springfield pa

Addy was amazing at helping me pick out my dress! She was so nice and kind to me. She definitely deserves this!

I purchased a beautiful wedding dress for my daughter, the cost very pricey but I was ok because the detail of the dress,of course need alterations having 2 ladies taking the measurements after all they gives the total price of $1,845 for alterations, wish I was agree due to the dress had to be fix it 3 layers, side of the dress, sleeves and add 26 bottoms of the price $5.00 dollars each, well I was really upset when the call us to fit the dress and they hate to re- alterations because they didn't fix right, the problem wasn't that the problem was they wanted to charge me more money, because they said that was not written on the list the sleeves, so I have to pay $350 more, so I did it because not choice for me no time for my daughter wedding, so we back to one week later and the dress still has issues, was uneven on the bottom some areas up and some area to low, so we took the dress like that, my daughter cry and it was not much to do, I will never come back to get anything from this place at Frico David's Bridal store or any other store from this place, week after a coincidence my daughter got married and she was complaining about this same situation and it was same place, this is insane.
Please be careful to get you alterations on this place.

I am beyond upset this this company. The first dress I bought was ordered in brand new from the factory. When it arrived there were so many defects. It had things missing was was coming apart at the seems before I could even get it out of the bag! With that being the case I did not feel good about the quality I was receiving but I could not get my money back and go else wear because "it was past 7 days of purchase" which is completely out of my control, because I had to order the dress. So after expressing my concern and not being able to get my money back, I found a different dress that would hopefully be of better quality and I did... but when it came time to order the dress the store associated insisted that I order 2 sizes up from the size I had on in the store... when I got this second dress in and put it on it was WAY to big! I called the store and informed them of how big it was and they said to come in and see the alterations department so I did. I expressed at that very moment that I wanted to order the right size but they pretty much told me they were not going to do that and they would just alter the dress to fit. With my hands tied and having to trust these people I went for not one but two alterations appointments and each time I expressed that I was not happy with how the dress looked. The alterations completely changed the shape of the top of the dress. My dress was taken in 4.5 inches on each side for a total of 9 inches taken in on the dress because it was 9 inches too big and was ordered in the wrong size per your staff. I went back to the store to try and correct the situation and I was told that there would be nothing done but if you want to buy another dress from us I can give you 20% off... I spent hundreds of dollars on my dress and $500 ON ALTERATIONS ALL WITH YOUR COMPANY! This is just wrong... this is my WEDDING dress. This is a big deal and David's Bridal doesn't care and will not rectify the situation.

I am highly disappointed with my dress after the alterations. The girl who pinned my dress was not focused on what she was doing and it didn't look right after they hummed it. She didn't listen to my concerns around the chest of the dress and she just put tacks in it. As soon as I put on the dress and bent over to get my shoes, all the stitching in the chest popped open. The straps were falling off my shoulder throughout the ceremony, and I have never been more uncomfortable wearing anything at all.

Sanabelle
Sanabelle, the lady at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal", trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!

Date of experience: February 20,2023

Sharise Lyman is an excellent manager. She helped my sister find her dream shoes and bridesmaids dresses and also helped me process returns in a timely and organized manner. We really appreciated David's Bridal's quality service and selection.

Bride is a size 8 and it was suggested to her by the "stylist" for her to be the one to try on the bridesmaid dress for the larger girls! The "stylist" said I'm going to get you the size 12!

David bridal in the University area in Charlotte nc is one of the Worst bridal shops ever! I will not recommend anyone to go there. I don't even know why the workers get paid the clients doing all the work...

David bridal refused to give me a refund on a dress that was completely paid off with paid alterations because they said I abandoned my dress after saying I could keep it on hold with one the balance been 03cent. Not once did they ask what happened for the reason I wasn't able to pick up my dress instead they made me wait two months just to tell me our abandonment policy's states we could not reach you so instead of offering me a store credit or a refund they told me sorry we will not refund you or give you a store credit even tho we have proof you paid the dress off and never received the item you paid your hard earned money on yeah so thank you for not caring about a paying customer and basically telling me oh well you get nothing great place huh

We were very rushed in the process and did not have personal able service. The consultant was not knowledgeable at all and made no effort to find the information needed.

My niece had her first appt to look at wedding dresses and they were late, no one helped her hunt for dresses, didn't ask what kind she was looking for, barely pointed us in the write direction. Finely showed us to a dressing room and acted like we were keeping her from something else. The manager went to do her paper work and was no help. More people came in without an appt and got more help than we did. The whole experience was horrible and upset my niece...

Wide variety of dresses at good prices. But the price of the accessories and the adjustment to the dress, made later, is almost double the value of the dress. After you choose the dress, I noticed an irritating rush to finalize the sale. The seamstress, as soon as she spoke to me, marked the adjustments and told me to meet her at the checkout. To adjust the hem of the dress and the neckline $300.

I suggest not going alone from the first visit so that someone can help you, be aware of the extra prices, because at the moment of emotion, it can generate some regret, as in my case.

The workers were super helpful and wanted to make sure I was comfortable if the dress. They also talked about other things with me and just had normal conversations not just if I'm buying something.