David's BridalReviews 223

I needed to find a gold dress for my son's wedding. The salesperson at the Coral Gables store (Luiza) was extremely helpful in finding just the right dress I needed, and providing all the details about how I could get the dress altered to fit my needs. The dress looks beautiful! It was just what I wanted! Thank you David's Bridal!

David's Bridal is a great place to get your wedding dress from. I didn't know what kind of dress I wanted but my stylist were very helpful. She helped me pick out various style of dresses to try on. She was very patient and nice. Me and my family really enjoyed our experience at David's Bridal. And guess what I picked out my perfect wedding dress! Thank you David's Bridal! I went to the one in Baton Rouge by the Mall of Louisiana.

I went to Maple Shade, NJ to David's Bridal because I needed a dress and time is running out. I was not in the mood to shop, but knew I had to get it done; at least my measurements. Well, I met Abby and Sabrina and my sadness turned to joy! Abby, picked the BEST gowns for me to try on, and both were instrumental in my overall decision to say YES to the dress! I am so pleased! Thank Abby and Sabrina! You helped me more than you could ever know!

Thank you Gillian from Cambridge Smart Center location, for helping me find my perfect dress. I was very satisfied.

Being the mother of the groom, I went to David Bridal to try on dresses. I found a dress too small fir my size but put it on without the zipper. The fitter gave me the invoice number and told me to order the dress in my size online. I received my dress in 5 days and it looks great. So happy with the purchase.

Very disappointed. I had to search for dresses on my own, even though I had an appointment. They schedule 2 customers with the same stylist, at the same time. She's running back & forth. What really pissed me off, they had No seamstress there. I was told she called off, but they did not call in a backup. How Unprofessional...

I ordered a dress as the mother of the groom at the request of the bride. My dress came in shortly after I had major knee surgery, making it impossible for me to pick up my dress. No problem. The bride was going with her bridesmaids to order their dresses. Problem. The dress the bride picked out for the bridesmaids did not come in the color/sizes needed for the bridesmaids. The bride chose new dresses for the bridesmaids. Therefore she chose new dresses for the mothers. The dress I ordered was brought to me by the bride. She told me that she was told in the store that the dress could be exchanged. We chose another dress in the color the bride wanted. The bride took my dress to the store to return it and order the one we decided on. The bride was informed that the dress could not be returned without the credit card. She was also told that I had 30 days from the time the dress was picked up. So, I ordered the new dress online since there were only 6 left in my color and size. My son brought the dress back to the store the very next weekend with my credit card to return the dress. This time, the store manager, Natalie, informed my son (and me along with my husband via phone) that we only had 7 days to return the dress and that time had expired. There was nothing she could do is what we were told. She had no desire to help us. Her customer service skills were horrible. Even if there was nothing she could, she could have used better customer service skills to inform her customer base. What happened to the adage that the customer is always right? If not, make them happy. I'm not happy. I need alterations done, but Natalie won't be getting my business.

I walked in and was immediately greeted, I was looking last minute (my fault) for a bridesmaids dress and Chandler from the Murfreesboro TN (Avenue Store) was the one who saved the day! He saw what I was looking for and what color and picked the first dress out in my size and it was PERFECT! And the best part was the price, I got a Steele! Then he was able to help me buy some accessories for the dress and now I feel confident and less stressed for the big day coming in 4 days.

Thank you Chandler for all your help, you truly are what great customer service needs to be about!

I purchsed a dress for my anniversary and went in March and was told the dress could be altered and was quoted a price. Unfortunatel I went on saturday as I had been told I could come in 4 to 6 weeks to get the alterations done. I was dissapointed as I was told they would not fix the dress because it was a liability for them. I was requesting a lot of work to the dress and it did have a rip on the illusion in the front. I could not believe they said they would not do the work after telling me they would. I was speachless and left scrambling to look for someone to do the alterations on a holiday weekend. I was just told don't panic you still have time. This was the store in Watchung NJ. I do not recomend you go there unless you purchased your dress there or have minor alterations. I suggest the store makes sure if they can do the work begore promising they can. Two months latter I'm in a bind due to their uncommited promise that they could alter it. They even told me they do not buy fabric to make the alterations I was requesting. I let them know no one ever told me that because clearly I would have taken my buisness elsewhere

My daughter said yes to the 4 K dress at mollebridals. To the person at David's that called my daughter a Spoiled Fing $#*! in front of my 14 year old daughter. Here's the deal I am retired so I don't care. I am retired Fire Chief from Martin county Florida 600 firefighters and I used to work forPalm Beach County fire rescue 2000 firefighters. I will do everything in my power to let all these organizations know not to go to David bridals you have the ability to reach out to me so feel free to do it

I ordered a dress for my son's wedding. The assistant helping me suggested that I order the dress & if I should find another dress that I could simply return the one I ordered. You have to make returns in Person (not online or over the phone). I live an Hour & a half away. Just order from Amazon please! Their return policies & practices are much easier. The year is 2023- you would think to return a dress online would be easy -especially if you used a card. But nope they wanted me to drive a total of 3 hours to "pick up" the dress & wait 10min to let the computer system update & then they would allow me to RETURN the dress…. So $149 I wasted on a dress that I never wore nor do I have my hands on bc I couldn't get there in time before they returned it back to the warehouse! Oh this was after they called me to tell me they were going to return it to the warehouse if I didn't get there to pick it up. Then the assistant argued with me that I should've received an automated text days prior… which I didn't bc it was my home phone number they had. No one ever explained the process would be an automated text bc of course they would've needed my cell #. Anyway- Do not waste your time with David's Bridal! It's a joke. I mean my DIL's bridesmaids had no issues ordering theirs online & returning them if they needed another size. But- nope not mine…. No help whatsoever! Then acted as if it's my fault that I'm upset by having to drive back to make the "return" that we couldn't take care of this on the phone or online that I HAD to come to the store IN PERSON to return! ‍ again I thought we lived in the 21st century. Very sad.

Bought a twin dress for my twins for a school dance. They love them. I tried to insert a picture but could not. I will put it on the Facebook page. I think David's Bridal for their selection and great prices. (Keoshi Robinson)

August of 2022 my daughter and her bridesmaids, future mother in law, several aunts and myself went to David's Bridal in South Portland. The six bridesmaids all ordered dresses, and my daughter found her dream dress. I have copious amounts of photos and videos. I saw all the dresses she tried on. She had saved for two years to buy this dress. When we went to pay for it, I watched the associate key in the dress.
It was $800…
$$$950. Lined. I have photos of my daughter in the dress with the price tag.

In… October? She picked the dress up. Was told not to open it as it was protected. Given an alteration time.
At that time we purchased the dress in August I asked what alterations cost.
I was told between $$$$300 and $$$$$$500 dollars.
My daughter brought the dress home and stored it in our guest room.

Two weeks ago, she and another bridesmaid went to her fitting.
They opened the dress.
Wrong dress. She called me in tears. I told her to relax, that they would fix it.
They did not.
They not only told her they couldn't get the dress she tried on and "said yes to" (so much for the bell ringing charade they put on) but… "oh look. We can give you the floor model."
That's been tried on countless times and is NOT lined as promised.
And…. They made a tearful panicked 22 year old bride that she had to pay an additional
$$$$$$$$280.
But they "gave" her a 10% discount.

Today, she brought it in for her alteration appointment.

They charged her
$$$$$$$$$$$$$$$$716.
For alterations
UNLINED.

So an $800 dress …

$800 dress
$150 lined
$280 for THEIR MISTAKE
$716 for alterations…. Not lined.____________

$1946.00
More than double the cost.

This company should be shut down.
Oh …. Look…
CBS news
"David's Bridal filed for bankruptcy on Monday just days after announcing plans to lay off more than 9,000 workers nationwide later this year."

https://www.cbsnews.com/news/davids-bridal-bankrupt-9000-layoffs/

Shown in the photos is my daughters public review… their public response…. And in black, their private response.
It was not exceptional service and we are not satisfied.
Disgraceful fleecing of customers.

My cousin went to David's Bridal for her dress and it turned out to be a disaster. The worst part was their poor customer service and placing the blame of their mess up on her. Her experience explained by her sister:
"The dress she found needed sleeves. She paid for the dress and the alterations and they used the wrong material without her permission. They blamed it on the one she chose being out of stock. But they never mentioned it to her before they sewed the sleeves on and then they added extra layers of material because the back was kind of see through." "And the dress does not fit all. And they won't give her a refund!"
The worst part is that they didn't try to make it right, instead they made a bunch of excuses. I almost bought a dress from David's Bridal for my wedding and what a blessing that I didn't end up going through with it. Look at the headache they give brides, especially when the bride is already under a lot of stress. Do better, David's Bridal, or you just might go out of business.

I ordered 4 dresses online to see what fits best. I was shipped 3 and billed for all 4. At a whopping $534.00! The tracking details read "no tracking details" and it has been weeks now since I had placed my order. I have called and text customer service with no response. The text number, they promote just goes dark after you select the reason for your text. I was on hold for 1 hour and 40 mins, just to get my turn in queue and have dead air. I spent hours trying to reach them. Not sure if I'll get the dress I ordered. With no tracking number available, my guess is the item is no longer in stock. I will be out over $200.00. I will never buy from them again! Below are the images of my time on hold and the text messages of being ghosted.

I ordered my dress online through the David's Bridal site, after trying one on in store and receiving very poor help. I am the mother of the groom. When the item arrived it was not only the wrong color it wasnt even the item i ordered at all. I contacted someone immediately to return it and was told they didn't have a replacement in warehouse so i would have to be refunded and then purchase again. Growing frustrated but trying to be understanding I agreed. Now I am just beyond frustrated with your company and it's return policy. I do NOT have 2 months to wait for a refund of monies when you have had the product back in your possession for nearly 2 weeks already. I have 6 children, 4 daughters and 2 sons and we will NOT be using David's bridal for any future weddings. This is beyond ridiculous. You sent this refund email to me 4 days ago, and it states it may take up to 2 billing cycles to show my refund. How can you honestly do business like this? How many weddings have you ruined, how many brides have you stressed out to the point of tears? Shame on your company.

Sierra was very helpful and helped me fit the dresses to my needs.She even helped me pick out wedding dresses.Overall the service was great and I would definitely recommend Sierra to anyone else who needs help picking out a wedding dress.