Dating.comReviews 1,262

Hello Rimma! Thank you for your review! We're truly sorry for any inconveniences you've had to face! Seeing from the available potential matches around your location, there seems to be plenty of non-popular members waiting for your message! Kindly try using the Search to target your criteria for potential matches based on location, age, interests, availability for Video chat and more! We implement a very strict Anti-scam policy on the platform and check and verify accounts regularly for your safety! Being an international communications platform offering premium service, we do attract many active members on the app from across the world speaking various languages. It is therefore not strange to come across different accents on the site! Please feel free to reach out to us anytime at [email protected] so we can assist you further with any issues you might be experiencing! Kindly rest assured that any breach against our policies is not tolerated on the platform and we urge our members to report anything suspicious so we can take appropriate measures asap! We hope for your understanding and would be happy if you could give us another chance to create a better experience for you!

Hello Carmen! Thank you for your valuable feedback! We're happy to see that you received a lot of attention from the members of the platform! As an international dating website, we do indeed have many members on the platform from all over the world. We sincerely apologize if you were unable to locate members from your area. Kindly note, that you are able to look for potential matches under "Search" within your profile, where you can set your criteria for a certain location, availability for video chat, the preferred age or even for common interests! Members may at any point choose to exchange their personal contact details with a match through our dedicated services! Please email us anytime at [email protected] and we'd be happy to guide you through it!

Hi there Elise! Thanks for your review! We do have certain policies regarding the personal information exchange within the chat and emails, but they are flexible and only there for your security. You are more than able to get your contacts to your match through our two dedicated services and we'd be happy to guide you through it anytime at [email protected]! Kindly bear in mind, that as an international communications platform offering premium service, our platform provides members with a safe space to interact, and it's up to each member to decide if they wish to share their contacts with a potential match or not. We look forward to your email!

Hi Violeta! Thank you for your review! We're truly sorry to see that you feel this way! Indeed, our site is a pay-as-you-go-type, but we can always suggest cheaper ways for you to enjoy the services! We implement a very strict Anti-scam policy on the site and we constantly check and verify the profiles for your protection! Should you have encountered any inappropriate behaviour on the site, please report it to us at [email protected] so we can check it further and take appropriate measures. Have you tried using the Search within your account to look for potential matches? You can set your criteria based on location, age, appearance, interests and much more! We hope you can give us another chance!

Hello Cynthia! Thank you for your honest feedback! To ensure that you have a safe and enjoyable time on the site is a very resource-consuming process. The purchases involved do not just provide you with credits for services offered on the platform, but also 24/7 customer support channels, anti-spam protection, profile moderation, constant updates, no ads and much more! We suggest using particular services that require less credits to communicate, like the offline chat for example. We'd be happy if you could give us a chance to create a better experience for you, and suggest cheaper ways to enjoy the app! Always available for you at [email protected]!

Hi there Kenny! Thank you for your review! We're truly sorry to hear about the inconvenience! Looking into your account, we can see that after purchasing the 20-credit package twice on the 21st of July, you had indeed used up the credits on the email service, and later on the Let's Mingle service and Video chat. Please feel free to reach out to us anytime at [email protected] and we'd be happy to provide your recent credit expenditure and a price list of our services for your reference anytime! We look forward to your message and hope you can give us a chance to create a better experience for you!

Hi Abeedha! Thank you for your review! We're terribly sorry for the inconvenience! We're currently working outside of our normal response rate. If you have already emailed us about this, we will be in touch asap to address this for you! Alternatively, you may also consider chatting with us via Live Support within your profile, or calling us at +1 (888) 980-9770! Please rest assured that we regularly verify profiles on the app, and implement a very strict Anti-scam policy for your safety. Should you have any concerns about a profile, please report it to us so we can check it further for you! We hope you can give us another chance!

Hello Sina! Thank you for your review! We're terribly sorry to hear about your situation! Please rest assured that we do not tolerate any misidentification or misrepresentation on our platform. We constantly check and verify profiles on the app for your safety! Should we come across any member who is breaching our policies we will remove their profile immediately from our platform. We implement a very strict Anti-scam policy which protects our members from any such behaviour and restores credits lost in communication with such members. Concerning the profiles you are referring to, may we kindly ask you to report these to us at [email protected], as we would like to check these further asap and take appropriate measures! We hope to hear from you soon!

Hello Shein! Thanks for your review! We're terribly sorry to hear that you feel this way about our app! Did something happen to give you this impression? Indeed, communication on our app involves making purchases for credits used to communicate with members through the services. For your purchases, however, we also offer 24/7 customer support channels, anti-spam protection, constant updates, no ads, and much more! Please email us anytime at [email protected] and we'd be happy to provide tips on how you can enjoy the app with minimized costs!

Hi, thank you for your feedback! We're truly sorry to hear that you have this impression of our app. Kindly rest assured that our verifications department is constantly checking and verifying profiles on the app for your safety. Should you have any doubts about a member, please don't hesitate to report it to us! We suggest our members use particular services that require less credits to communicate, instead of costly services that can exhaust your balance fast and feel expensive. This lets members communicate longer and is more beneficial in the long run! Please contact us anytime at [email protected] and we'd be happy to advise you further on this matter!

Hello Lori! Thank you for your feedback! We're truly sorry if our app didn't meet your expectations. From what we see, most of the negative reviews about our app are common when it comes to our costs and services, and are easily resolved once the reviewers reach out to us for assistance. We then receive a lot of positive feedback as well! :) Kindly also bear in mind, that other dating apps have a completely different business model than ours. For your purchases on our app, we don't just provide you with credits and services on the platform, but also anti-scam protection, profile verification, 24/7 customer support channels, constant updates, no ads and much more! Our verifications department is constantly monitoring and verifying profiles on the app for your safety! Please feel free to email us anytime at [email protected] and we'd be happy to suggest tips on how you can enjoy the app with reduced costs!

Dear Maria,
I'm so glad that you received a lot of attention from the members of the platform. Members that are verified have successfully submitted real-time photos, and our colleagues from the responsible department carefully check all of them to ensure that you will have only a pleasant experience with us and will not face any of the fake profiles.
I have checked all the screenshots that you attached, and there's no trace of any fake profiles for us to investigate. Please let us know if you face anything on our platform that is against our terms and conditions, and we would be delighted to help and resolve all the issues for you.

Dear Maria,
Thank you for taking the time to share this photo of our personal conversation from WhatsApp. We cannot see that these screenshots are even related to our website at all. If all of the attached screenshots have something to do with our website, please send an email to [email protected] with any additional information.We would really appreciate it if you managed to clarify it so we could take all the required actions.

Dear Oteng,
Thank you for your feedback.
I understand that our communication platform may not seem like the cheapest way to correspond with your special someone, but the quality of our service more than compensates for the cost. Let me take a minute to explain the unique services we offer on our site:
1) Verification: A portion of each credit spent goes toward our Verification Team, which works full-time to carefully review the profiles of members who have registered on our website.
2) Customer Support: Your credits also support our Customer Support team. We work hard to ensure that any questions, concerns, or comments you may have are answered promptly and efficiently. If you ever encounter any difficulties on our site, we are ready to help you out at all times.
3) Safety: We employ the best security measures to make sure that all of your data is secure and that no third parties will be able to access it.
I'm also glad that my colleagues managed to provide you with great advice on how to use your credits wisely, simply by choosing the chat option. Here are the costs of our main services in credits:
• Basic Chat costs 1 credit per minute;
• One-Way Video Chat costs 4 credits per minute;
• Two-Way Video Chat costs 6 credits per minute;
• Offline Message Sending costs 1 credit per message (160 symbol limit);
• Mobile App Message Sending costs 1 credit per message (160 symbol limit);
• Email costs 10 credits each;
• Sending or viewing photos or videos costs 15 credits each;
• Sending stickers costs 5 credits each;
• Sending animated smilies costs 1 credit each;
• Sending virtual gifts has various costs depending on what gift you choose;
• Viewing videos in your profile costs 10 credits.
We do not want to see any profiles providing fake information on our website, and we would be happy to take measures against them. I'm so sorry that you've created some doubts. You can learn more about our policies here: https://www.dating.com/people/#dating-securely
I hope we managed to cover all your concerns and provided you with the relevant information, which you can use when you decide to join us again.

Dear AeJai,
Thank you for sharing with us this situation that occurred to you. I'm personally sorry that the person that you communicated with didn't recognize you when you reached him with another account. It could definitely happen to all of us when you use different photos. I'm quite certain that if you had a chance to share some information that you discussed earlier, that person would definitely remember you.
We also reported that evidence that you provided to us to the responsible department, and you should have already received a response by now in regards to the submitted photos of that particular member. We hope our response clarified everything for you, and we are so glad that you took an extra step to improve our platform.

Dear Julie,
Thank you for your feedback. I'm extremely sorry that you felt that the members of our platform were not real. We do have a moderator team, people who make sure that verified profiles are real by checking submitted real-time photos and ensuring that you will never come across fake accounts on our platform. Please note that we've been working hard for over 20 years to maintain the legitimacy and reputation of our sites. We do not want to see any profiles providing fake information on our website, and we would be happy to take measures against them. More information about our policies is available at: https://www.dating.com/people/#dating-securely
I hope we managed to change your mind about our platform and we will be so happy to have you back with us.

Liebe Steffi Xing,
Vielen Dank für Ihr Feedback und wir freuen uns sehr, dass Sie eine besondere Person gefunden haben. Wir verstehen auch vollkommen, wie schwierig es sein kann, mit den Mitgliedern aus dem Bereich zu kommunizieren, in dem es viele Einschränkungen gibt und Sie keine anderen Kanäle haben, um in Kontakt zu bleiben. Sie haben auch erwähnt, dass der Austausch personenbezogener Daten unmöglich ist. Lassen Sie mich Ihnen versichern, dass wir eine Option haben, wie Sie dies auf unserer Plattform tun können:
1) Wenn das Mitglied auf der Mitgliederseite eine Schaltfläche mit dem Namen „Geschenke auswählen“ hat, können Sie ein Geschenk senden und Kontaktdetails in der Nachricht anhängen, die damit einhergeht.
2) Wenn das Mitglied die erste Option nicht hat, können Sie den Kontakt per Video-Chat austauschen. Video-Chat hat Mikrofonunterstützung. Sie können auch einfach Ihre E-Mail-Adresse und Telefonnummer auf einem Zettel vor der Kamera zeigen.
Wie ich sehe, hast du eine Weile nicht mit deiner besonderen Person gesprochen. Ich werde Ihnen 30 Credits zur Verfügung stellen, damit Sie ihn erneut erreichen können.