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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,015
quality
11,310
This company responds to reviews on average within 4 days

Instant Feedback

32,886 reviews

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Illinois
1 review
0 helpful votes
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Didn't deliver goods in a timely manner per the Preferred member terms and conditions. So in response I will not be purchasing anything further from any Comoto site.

Date of experience: May 1, 2025
Kimberly E. — CycleGear Rep
8 months ago

We apologize for any confusion. While RPM Membership includes benefits like free shipping and exclusive discounts, it does not shorten the stated lead time required to process and ship an item. This particular item has a lead time of 5–7 business days before it ships, and that processing window still applies to all orders, including those placed by RPM Members. We appreciate your understanding.

Wisconsin
1 review
0 helpful votes
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Excellent shopping experience.
July 28, 2025

Very satisfied with CG regarding the order and communication. Dissatisfied with FedEx regarding the delivery.

Date of experience: July 18, 2025
New York
1 review
0 helpful votes
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HJC i10 Helmet
July 28, 2025

Its good, nice fit but needs breaking into. The ear section is a little snug, wish there was more room. Nice to have the ports for the comms device.

Date of experience: July 18, 2025
Arkansas
2 reviews
0 helpful votes
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Simple and easy transaction!
July 28, 2025

Order placed, shipped very quickly and received! Baffles sound great on the Road Glide!

Date of experience: July 18, 2025
Georgia
1 review
0 helpful votes
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They have a good selection of euro products often at discounted rates and free shipping. It's often a good deal.

Date of experience: July 18, 2025
California
1 review
0 helpful votes
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I thought I'd check out the 4th of July sale since I need a new summer jacket. The site is easy to navigate, all the prices are there so I went in to check your inventory. Landed on the Dainese Sportivo. It got to my house in 2 days, on time. The jacket is beautiful. I like it a lot which is why I am so bummed that I have to send it back. It's too small. It's a size 48, I need a 58 and I am told you don't have it in my size. Not your fault of course. Otherwise, my experience was great.

Date of experience: July 6, 2025
Arizona
1 review
0 helpful votes
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Delivery and Queen Creek location
July 28, 2025

Arrived at Queen Creek store in good time staff installed My tire fast great team and great customer service very impressive team at Queen Creek location

Date of experience: July 11, 2025
Ohio
2 reviews
0 helpful votes
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User friendly
July 28, 2025

Easy to find what you are looking for. The only downside is when shopping for my wife, most of the women's riding gear seem to be sized for petite women, the size options for women seem limited

Date of experience: July 18, 2025
Mexico
1 review
0 helpful votes
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Decent selection, convenient pickup
July 28, 2025
Updated review

With a huge selection of motorcycle parts and accessories, Cycle Gear has just about anything a rider needs. Order online and have it delivered or you can pick it up at the store. A rewards card helps you earn money to spend on future purchases. Staff are friendly and knowledgeable.

Date of experience: July 17, 2025

Some items out of stock but otherwise a good shopping...
July 13, 2025
Previous review

Some items out of stock but otherwise a good shopping experience

Date of experience: July 3, 2025
Wisconsin
1 review
0 helpful votes
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Shoei Helmet
July 28, 2025

Great selection. Quick shipping. Packaged well. Overall great experience.

Date of experience: July 17, 2025
New York
1 review
0 helpful votes
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Great jacket fast shipping
July 28, 2025

Couldn't find this Alpinestars jacket anywhere else, was able to snag the last one in my size from Cyclegear. Fast shipping and packaged great.

Date of experience: July 17, 2025
California
1 review
0 helpful votes
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Klim Summer Gloves
July 28, 2025
Updated review

These are expensive, but Klim products are top notch. They always fit me well and I have several items from Klim like Jackets, Pants, Rain Coat, Summer Jacket etc~~~great stuff

Date of experience: July 17, 2025

Great website, easy to order and membership save money
May 12, 2025
Previous review

Great website, easy to order and membership save money

Date of experience: May 1, 2025
Washington
2 reviews
0 helpful votes
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Too small
July 27, 2025

Pants ran small so I had to return for a different size and then they didn't have the same color available.

Date of experience: July 16, 2025
Kimberly E. — CycleGear Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Ohio
1 review
0 helpful votes
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Review
July 27, 2025

Website was easy to shop and check out on
In store staff are pleasant to deal with and helpful

Date of experience: July 17, 2025
California
1 review
0 helpful votes
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Great service
July 27, 2025

Great service, timely manner, great quality, and will be back again for more gear.

Date of experience: July 17, 2025
Utah
1 review
0 helpful votes
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Easy transaction
July 27, 2025

I was hesitant to buy a helmet online that I hadn't seen or tried on in person. The helmet I ordered wasn't going to work for me so I returned it to my local CycleGear and exchanged it for another that I did like.

Date of experience: July 11, 2025
South Carolina
1 review
0 helpful votes
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GCoat
July 27, 2025

Customer service was over the top. I could not have asked for better service.

Date of experience: July 17, 2025
Georgia
1 review
0 helpful votes
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Excellent Service
July 27, 2025

Excellent service at the store, my order came within the timeframe I expected it. The jacket fits perfectly. I love it!

Date of experience: July 17, 2025
Texas
1 review
0 helpful votes
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Good experiences
July 27, 2025

Employees are friendly and helpful, my go to place for parts and accessories to keep me riding

Date of experience: July 17, 2025
Texas
1 review
0 helpful votes
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Nice experience
July 27, 2025

Helmet shopping and assisted by Raye who was very attentive. Only glitch was the pricing on the helmet was different than what we were charged but that was corrected. This is where we shop for helmets and accessories. Great selection.

Date of experience: July 5, 2025